Sensira Resort & Spa Riviera Maya

The room was awesome ,very big and clean. The service throughout the resort was exceptional. The boys at the lobby bar were so fun to watch. They took great care of us. David, Oliver and Diaz keep having fun. Our biggest disappointment was the night life. We knew it was a family resort however nothing was offered in the evenings for entertainment. Also as a couple we did enjoy the adult only pool however there was no place for adult only to eat. It was indeed a beautiful resort but as you say dont come for the beach. So sad but absolutely nothing you can do about it !

Resort was perfect for kids and families. Anything that was wrong they fixed it. Servers - Eva, Ana, Sylvano, were amazing 4 Shows were awesome Adult restaurant was not open and apparently there is an extra charge? À la carte restaurants were ridiculously slow. This is a children’s resort cannot sit for 2 hours waiting for food. Overall servers do their best and appreciate the hard work. Thanks we made wonderful family memories!!

Design of the resort is great but some of its amenities, entertainment and the beach was poor. The service team was average.. some of them were rude and peeved. While others offered top service, Irving, Edwin, Emilio, Akobo and the ladies at the buffet were great to deal with! The rooms were great and clean. Value wasnt there for me compared to other resorts. It got quite boring after 3 days, the restauraunts were not good at all, no wow factor and i found the buffet food was much better. I think nightly music would also liven up this place and a 24/7 bar and food on the lobby. This place needs more life, it felt like a retirement home after 8pm. It needs something special to bring people back, as of now. I would not return.

The resort is beautiful, rooms are clean and nice we were at Amber rooms 482 & 486 the room service was great nice staff and great hospitality . We had some issues including no running water and the bathtubs didn’t work. Our butlers did their best to help and get help to fix the problems that was a plumbing issues so we couldn’t enjoy it . Gabriella and Sandy did amazing job providing super service with everything helping us to find my husband and I to go and see the city and educating us the culture and symbols important to the area. The hospitality of the staff in restaurants and pools and other areas were outstanding and left us with a good impression of Mexican culture. We will try to come back again. Our special thanks to Gabby, Sandy and Andrea and the management. I really really wanted to have one of the spa towels but they just had XXL size I needed a large size.

Such a wonderful and relaxing experience while on holiday! Elana, Majo, Ofelia, and Nadia were incredibly friendly, professional, and welcoming. The atmosphere was peaceful, and it was the perfect way to unwind. Highly recommend!