Avala Resort & Villas

Just back from an excellent weeks stay. Hotel is spotless and huge plus in the most perfect location right next to the old town. Plus you get access to your own beach in front of the hotel. The only slight negative is that the steam/ sauna which is free to all guests only opens at 12. The gym is great and that opens at 8 For people saying staff were a little rude remember English isn’t there 1st language. A special mention for the concierge. What a cracking chap who was so helpful when it came to advice on taxis and anything else….really helpful

I am a woman travelling with two friends and the beach in front of the hotel apparently is private? So they can’t step foot inside the water ???? Absolutely ridiculous! I paid for the hotel, I am drinking at the beach and it’s currently empty - but friends can’t join me - ridiculous behaviour.

Wouldn’t want to stay anywhere else in Budva - the hotel had everything we needed from plentiful and varied breakfast to clean and functional room and the absolute best location right next to the Old Town. Seriously above-and-beyond service from Ilijah on the concierge desk and generally every request was met with efficiency and a smile. The two pools are fabulous - the villa pool is so relaxing and the views are stunning. Highly recommended.

This is a great hotel in a fabulous location. We have just stayed here for 8 nights with my husband and two teens. The pool is amazing and the views are stunning. The recent reviews are not reflective of our experience of the staff at all – they were always on hand to provide drinks and snacks around the pool whenever required, sometimes you did have to go to the bar area rather than grab them walking around. Food and drinks are on the pricey side (£8.50 for two small cans of beer), but it’s a hotel so this was as expected. It has its own pebbled beach and beachfront restaurants with watersports activities, and you can walk just 5 minutes along the coastline to sandy beaches too. We were upgraded to a villa upon arrival. The villa was clean, tidy and serviced every day. The beds were comfortable, the breakfast was ok there was enough variety for everyone and served until 10.30am. The location is perfect, directly opposite the Old Town, which is filled with places to eat and drink, and only a couple of minutes' walk from the marina. We found all the staff to be friendly and helpful throughout our stay. The recent negative reviews seem unfair based on our experience. If you're considering booking this hotel, don't be put off by some of the recent comments. We had a fantastic family holiday and wouldn't hesitate to stay here again. Highly recommended

We are currently staying at Avala Resort & Villas, and unfortunately, our experience with customer service has been disappointing. Our room is for two guests, but it only had one teaspoon. I called reception, who transferred me to room service. Room service told me they would charge €4 to bring a teaspoon because we were not ordering food or drinks. They then said it was housekeeping’s responsibility. Since there was no housekeeping number available, I called reception again. Instead of solving the issue, I was told to go and get a spoon myself from the beach bar, as “every hotel has its own policy.” I explained that a room for two guests should reasonably have two teaspoons and that I shouldn’t have to call three different departments or walk around the hotel looking for basic cutlery. No spoon was ever brought. This is a very small issue, but it’s the way it was handled that is disappointing. A basic request should not require multiple phone calls or become the guest’s responsibility. I hope the hotel improves its customer service and communication between departments.