Octant Ponta Delgada

Loved everything about this hotel! All of the staff extremely welcoming and helpful throughout our entire visit. All were authentically, friendly too, didn’t feel like they were putting on a show. Just the exception of one of the bellboys who wasn’t super friendly and a bit snippy with us when we politely asked for something, but otherwise everyone was wonderful. The rooms are very clean and comfortable. Big towels, lots of different pillow choices, it’s been a bit firm, but didn’t matter after not activity during the day. I probably could’ve slept ! The buffet is 10 out of 10. Fabulous! I’m not station tons of warm food, lots of pastries, huge selection of cheeses, meats, different types of granola smoked salmon, tons of fruit. It was amazing. Loved that this hotel was on the outskirts of the main town, but when I say outskirts honestly only about a three minute walk away all the busyness and it was completely worth it. Walking distance to a restaurant that we went to that was our favourite restaurant from the entire visit, Michel Restaurant. Turned down so at night, which gave you peanuts and snacks every single day including delicious cookies. Didn’t have to buy water ever they were always providing water bottles. You’re also able to get beach towels and water bottles from the front desk. Highly recommend! 5 stars!

We had a wonderful 4 nights stay at this hotel. Staff made us feel welcome when we arrived. Everyone was pleasant, warm and always ready to assist. Our room was spacious, comfortable and well maintained. There is a small balcony with a nice view of the marina. We had breakfasts and a dinner at the restaurant. Food and service were excellent. The hotel is within walking distance to shops and restaurants in town. They have turn down service. The rooftop pool is also nice. Check in/out process was quick and easy. It's a comfortable and convenient place to stay in Ponta Delgada.

Great hotel if you are staying sun to thurs nights. Do not stay here on a Fri or sat night. Great room, staff and food. Good location about a 10min walk into town. But on a fri and sat night the casino (which is In the same building but the hotel said it was not managed by them) has a live band playing from 10pm until the early hours. We arrived on a sat , tired from our journey and we did not sleep due to the noise (and we both use earplugs!).

First impressions count for me and we had a major issue the first night of our stay on Saturday. We were allocated room 211 which it turns out is smack above the casino which hosts very very loud live music on a Saturday until the early hours of the morning. Even with ear plugs the noise was terrible, it felt like trying to sleep in a nightclub. We called reception at 12:30am who said they would ask the casino to turn it down but they are not part of the hotel. So, on our fist night we got around 90 minutes sleep. I went down to reception Sunday morning and again spoke to reception who said we were not the only one who called. The lady did offer us a room on a higher floor but said the music is only on a Saturday. So, we stayed in the room we had and thankfully it did not occur again. My issues are that the hotel is fully aware this is a noise issue yet still allocated us a room directly above the problem, why would you do that to a guest? Neither the person we called in the night or the lady on reception on the Sunday apologised. Instead on Monday at some stage someone put a note of apology in our room along with 3 pieces of fruit, I presume they think that balances out the problems? To me that isn't good enough and the first night definitely soured our stay and our impression of the hotel. If you are staying in this hotel on a Saturday do not stay on the second floor and get as far away from the casino as you can. During our stay the food was good, service slow on the rooftop bar and they also tried to get me to sign for a drink we had not had. If we ever came back to the island we will not stay here again. Our first impressions were ruined by your room allocation.

This a beautiful 5 star hotel in a very good location, close to the downtown, on the promenade. From the moment you step in you are treated and taken care of by great and attentive staff. The room is very spacious, big bed, very nice bathroom and sea view balcony. The breakfast is outstanding with very good selection and impeccable service. The reason I couldn’t give the hotel the excellent mark was dinner. We came as a group and were given a separate dining room. The selection of dishes was pitiful and in stark discrepancy with what is expected from a 5 star hotel. The beaf was impossible to cut and chew and looked like it was harvested from a cow that died from an old age. Next dinner featured same pitiful selection although the quality of meat improved dramatically. It looked like in a regular dining room the food was much better, but unfortunately we didn’t get a taste of it.