Bahia Principe Escape Ambar

Arrived early evening to find out our room wasn't ready until the next day , was allocated a twin room for the night. On first inspection it looked fine so decided to stay in there for the duration of our holiday. When shown to our room we was told our baggage would be sent up in two minutes, an hour later our cases arrived and after a long flight all I wanted was my toiletries to wash and a change of clothes. The room looked clean but noticed a few small blood splatters on the floor, looked like someone had squashed a few mosquitos but these blood stains were still there the day we left, our room never got cleaned daily it was every other day and a few times we was left with no coffee, mugs or spoons. And to make this more laughable a cleaner knocked on our door the day we was leaving to tell us she had been our cleaner for the fortnight. She didn't knock just once, she knocked again half hour later then again a bit later and the only way to stop her pestering us was to tip her.... safe to say we never saw her again ! Breakfast was always cold so avoided having any in the end and just had coffee from the coffee shop . Had lunch most times at the beach restaurant which was ok but not much choice. Evening meals were spent at the buffet restaurant most nights but became a bit repetitive serving the same food and again , often cold. Tried the al la carte restaurant which tbh was about the same as the buffet restaurant. The sports bar had a good atmosphere but the booth seats need repairing or replacing as many were broken. The first week of our holiday was very peaceful and relaxing and no problem getting a sun bed by the pool but the second wk it totally changed, no sunbeds by 8am, loud music in the afternoon, poor service at the pool bar unless you was female or throwing dollars at them . The entertainers were more intrested in entertaining the young females then anyone else. What I was disgusted at was the pool bar staff asking if we wanted to have a good time and buy cocaine from him ! Also, same sex couples performing sex acts in the pool in full view of everyone. No staff seemed bothered by this and was even reported to the tui rep who brushed it under the carpet , then the next day witnessed two males masturbating each other in the pool! Spent the rest of my days by the beach at that point. You expect to witness things like this on an 18-30 in benidorm not a 5* hotel in the Caribbean. I definitely wont be returning to this hotel . And I strongly advise others to avoid it .

We arrived on Sept. 17th to surprise our sister for her birthday. A short, 4 day, 3 night visit, but we will definitely be back. The staff were all polite and very accommodating. Upon check in, we requested to be as close to our families room as we could be. We could not get into the same block, but were put in the block just before them. A beautiful, clean room. Great air conditioning, very quiet. From the buffet at breakfast (great omelets) to the lunch buffet by the pool, were all good. There is something for everyone from pizza, to french fries, burgers, hot dogs, fresh fish, to nachos with homemade salsa and guacamole. We did 3 a la carte restaurants. Italian, MEAT & El Olivo, all were very good. Overall, a 10 out of 10 for us and next time, we will stay longer.

We started our vacation already with interruption when they gave us a king sized bed room when we specifically asked for two beds, causing us delay to get started on our relaxation. We were told to grab a bite at the buffet but it was actually at a time when the buffet was closed. No one gave us a tour of the premises or even directed us to the restaurant that was actually open “Brisas”. The beach was covered in seaweed so much so that there was a strip of beach sand that was covered in seaweed resembling a boardwalk made out of seaweed. There is no clear water here the water was rough and murky. There is only one pool and the water temperature after 3pm is just HOT. The bartenders at the pool bar don’t have a good handle on “first come first served” and they also don’t give better service for tippers vs non tippers. You just get what you get. The buffer was horrible for lunch and dinner. The food was always cold not even warm. The signage is wrong most of the time. There is a lot of cross contamination as there is one serving spoon or tong per two platters of different food. The dessert is worse as there is one tong for all the different desserts. There is no allergy signage, no one asks about allergies, there is no signage that explains ingredients in desserts or food i.e contains nuts, eggs, dairy, etc. You kind of get hounded by the Spa service people, even after booking the Spa we were hounded to book another service beginning from directly after having our service. This resort does not give Luxury. It gives attempted upscale. The room was always clean but the ac doesn’t go below 17.5 Celsius so if you are a hot sleeper good luck. The fridge barely cools anything, there is no freezer, no signage for the ice machine, no menu for the room service, no emergency exit signage on the door, no rules for how to get new towels,sheets, etc. it was a lot of guess work. Upon check out I notified the desk at 9 am that I wanted our luggage picked up at 1015 as we were scheduled to leave the resort at 11:05, the people never came. At 10:20 I began carrying our luggage bag by bag down the 3 flights of stairs. Honestly I don’t know if this is a Hyatt thing as I’ve stayed at Bahia Principe properties before BUT I don’t ever have to come back here again. The resort is also boring so if you’re looking for a party vibe or fun activities/shows, this isn’t it.!

just returned from this hotel and had a fab time, management are brill at sorting out any problems so my advice is go to reception and speak to them if you have any issues,Orlando and Jesus were great, the food is good and we ate at an ala carte every night , Yurta was favorite . pool scene was great used the pool most of the time due to the seaweed, Louis was by far the best great personality . would defo return,

I stayed at Bahia Principe Escape Ambar with my husband and parents. Having been to Punta Cana in the past and previously staying at Bahia Principe resorts in other countries choosing this hotel was a no brainer. Unfortunately this hotel did not live up to my expectations, I'm unsure if this is due to the Hyatt take over or not but I will definitely not be returning. My husband and I stayed in a swim up corner suite which was amazing, I will say this room is worth the upgrade if you can withstand the rest of the hotel. The room was spotless thanks to our cleaner Angela. The minibar was always restocked thanks to Tommy who was so friendly and chatty everyday of our holiday. Our swim up pool was always clean and we never had an issue with it. The main pool could be pretty noisy during the day so if you prefer peace and quiet, I'd recommend avoiding the main pool. The buffet restaurant wasn't great, I enjoyed breakfast - their was a range of options and seemed to be suited to every taste. Lunch and dinner however was awful, the food was cold and usually tasted as though it had been sitting for a long time. The labelling needs to be better, some things were in both Spanish and English, sometimes in just Spanish and other times I was certain the lable was wrong as it didn't look as though it matched what the food was. There was one incident where I took french toast (which I had enjoyed several mornings before) that wasn't cooked thoroughly and still had raw egg inside. This wasn't a big deal to me, I simply didn't eat it. I was approached by a waiter who asked if there was an issue due to me not eating the french toast and I explained it wasn't cooked. He then took the plate away which I thought was the end of it. Shortly after when I was alone at the table (I was dining with my husband and mum who were back up at the buffet) I was approached by three men: the waiter who took my plate away, the chef who cooked the french toast and a third who may have been a manager (his name was Jose). Jose asked me again what the problem was with the french toast. I again said it wasn't cooked and their was still raw egg inside. He then translated this into Spanish to the chef, the chef then said something back and Jose then proceeded to tell me that french toast is not supposed to be thoroughly cooked however they will take my feedback on board. He then asked me if I wanted some more cooked for me which I declined. The three then walked away. Jose then returned and asked me for my room number which again I declined. I appreciate that hotels want to understand why things are going wrong and how to fix them however three men approaching a lone female was not the way to do it and it was completely unnecessary. I didn't even complain to start with. To say it was intimidating was an understatement. The a la carte restaurants were nice if you could get a booking. Our first week we only managed two bookings however the second week we were a lot more successful. My only negative here is the steak restaurant and the ability to only serve steak cooked rare. I asked for my steak to be medium the first time and it came out rare. The second visit I decided to ask for it medium well in the hope it would be cooked a bit more this time, however once again it was rare and had to be returned. Other than that we enjoyed the a la carte restaurants. The train service worked well for the most part however could be a bit of hit and miss. Despite you going to a stop on that particular line, some drivers made it sound as though you were putting them out by asking them to take you there, particularly the L5 line which stops at most areas in the resort at night. This was my overall view of staff at the hotel. Some wanted to help you and some clearly didn't. I got the feeling that most wanted tipped before they would even look at you. This hotel is definitely not 5 star, it's amazing at first glance but there were too many little things that were done wrong and customer service skills was pretty lacking across the resort. I would love to return to Punta Cana however will not be choosing this resort next time.