Hideaway at Royalton Punta Cana

My wife and I stayed at the Hideaway from September 11 to the 19th 2026. All of the staff at the hotel went above and beyond to make sure that we had everything we needed and wanted especially Rudy Perdomo, and Victor who was our butler. I highly recommend staying at this resort if you are staying in Punta Cana.

Royalton Punta Cana was honestly one of the best hotels we’ve ever stayed at. From the moment we arrived, everything was brilliant. The hotel itself is beautiful, the food was amazing and the atmosphere throughout the resort was fantastic. A special mention has to go to the staff at the Hideaway pool bar, especially Yohana and JP. They were so friendly, attentive and always went above and beyond to make sure we had the best experience. They genuinely made our pool days even more enjoyable and were a real highlight of our stay. The choice of restaurants was fantastic and we were really impressed with the quality of the food. There was always plenty of choice and every meal we had was lovely. The whole resort had such a great atmosphere, and the staff really made the experience. Everyone we came across was friendly and welcoming, which made the holiday even more enjoyable. We honestly couldn’t fault our stay and were so sad to leave. We would absolutely return to Royalton Punta Cana and would definitely recommend it to anyone looking for a fantastic holiday. 🌴☀️🍹

We stayed at Royalton Punta Cana for 11 nights as Hideaway and Diamond Club guests. Overall, we had a really enjoyable holiday. The resort itself is beautiful, with aesthetic decor throughout. Our room was a good size with a nice balcony, although cleanliness could have been better. The floor often seemed dirty, the bedsheets appeared to have the same stain for most of our stay so not sure these were changed at all, and some towels had stains, although these were changed regularly. We loved the Hideaway pool and spent most of our days there. The layout suited us much more than the main pool, and the waiter service was excellent. JP deserves a special mention for always being entertaining and full of energy. Dorado, the Hideaway restaurant, and Hunter Steakhouse were our favourite dining options. The buffet wasn’t really to our taste for dinner, and we weren’t fans of the Mexican. The Italian food was okay, but unfortunately some of the service there was particularly rude. The Diamond Club beach bar and snack truck were also good options for lunch. Drinks were generally good and proper branded alcohol was available, although fizzy drinks were often flat and bar service was slow. Our favourite cocktails were the Piña Colada and Blue Hawaii. We enjoyed having Diamond Club but wouldn’t say it was worth the additional cost for us. Our butler, Victor, was helpful with restaurant bookings and anything we asked him to do, although we had to chase him regularly for the minibar. Unfortunately, he finished working the day before we left and we weren’t assigned another butler for the remainder of our stay. We did enjoy the Diamond Club lounge and the included hydrotherapy session (to note the steam room and sauna are split male and female) The beach wasn’t really usable during our stay due to sargassum, although the hotel did make efforts to clean it. We’re mainly pool people, so this didn’t affect us too much. Air conditioning could also be improved around the resort, although our room was nice and cool. Many indoor areas lacked cooling which is disappointing when it is so hot. Staff were very mixed. Some were lovely, while others came across as rude or uninterested. Entertainment was also mixed, although we particularly enjoyed the Michael Jackson show. We did notice quite a lot of negativity from other guests while we were there. Having read negative reviews before travelling, we expected the resort to be much worse than it actually was. There are definitely areas that could be improved, but we still had a really enjoyable holiday and wouldn’t describe the resort as being anywhere near as bad as people suggested. It’s important to remember that everyone’s experiences are different so hearing that you are having the worst holiday ever when you’ve just arrived is very off putting. Overall, we would enjoyed Royalton Punta Cana, but personally wouldn’t pay the extra for Diamond Club again as we didn’t feel the additional benefits justified the price for us.

Friendly staff, but not the five-star experience we expected We stayed at Royalton Punta Cana in the Dominican Republic, and the biggest positive was the staff. They were very friendly and always happy to help—we really couldn’t fault them. Unfortunately, the hotel itself and the extra charges were disappointing. Diamond Club has its own beach section, but there were sandbags all along the beach. The cabana beds in that section also cost an additional $150 per day to use, even for Diamond Club guests. Having paid for an upgraded experience, these extra charges took away from the “all-inclusive” feel. TUI advertises 20 restaurants, but be aware that some menu items carry hefty supplements. At Hunters, these included $39 for a ribeye, $50 for lobster and $75 for a tomahawk steak. We didn’t find the restaurant food any better than the buffet. We were in and out in under an hour, which made the meal feel rushed and gave the impression that dishes were being reheated rather than freshly prepared. At least at the buffet, you could see some food being cooked in front of you. We also chose to avoid Under the Sea after hearing reports of guests becoming unwell after eating there. We didn’t eat there and weren’t unwell ourselves. While we can’t confirm what caused anyone’s illness, those reports were enough to put us off. It’s also worth noting that the resort is not adults-only, so bear that in mind if you’re looking for a quiet, adult-focused break. During our stay, local visitors appeared to be admitted at weekends, and the resort became noticeably noisier and more crowded. This made the experience less relaxing for us. In our opinion, this is more of a four-star hotel than a five-star resort. The complex feels dated and could do with some TLC. A special mention goes to Santa, the Nexus rep, and Naz, our butler. We couldn’t have asked for better people—they were a real credit to the resort and made a difference to our stay. Would we return to the Dominican Republic? Absolutely. Unfortunately, we wouldn’t return to the Royalton.

Had a great time at the Royalton Hideaway Punto Cana. It was 11 days of fun and laughter with very good friends. What made it even better was a Man called Antonio, who ran the hideaway Bar on the beech next to the Dorado Restaurant. He was so kind and friendly, Nothing was a problem, and also his cocktail making was perfect. My wife as a coconut allergy and he made sure that all drinks where made without a problem. His cocktails where so good, the best on the hotel complex. What a great man and so so friendly . Also the Dorado restaurant is by far the best at the hotel, I’d say better than the ones you have to book. All in all the staff where excellent. Great time, great memories. Thank you Antonio you made our evenings. Adam Debbie , Kathy and Phil . Thanks for the Dominican Water. 🍻🍻🍻