Impressive Punta Cana

The hotel is very nice, and the experience has been good. There are a lot of entertainers, and I won a bottle of Mama Juana playing bingo with Sugar. Overall, a good experience.

Avoid Avoid Avoid If you don't want FOOD POISONING The list is endless I will keep it brief Hard sell as so as you arrive Trying to push a upgrade on you not ideal if you just done a 9 hour flight We was moved 4 times wasted a while day of our holiday waiting in reception for it to be put right Damp sheets ,room smells of damp Limited alcohol for a massive resort Closed the main restaurant on our stay lots of building work and section off ,was not informed by love holiday Has a massive impact on the resort In terms of feeding guest Other restaurants were book up long queues Quality of the food was bad hence as to why if feel sick Resort in my opinion caters more for Spanish , Spanish music everywhere all the time and constant .I spoke to manger and the next day the beach bar was playing English There was a serious sewage problem in a area that we had to pass to get to our room there are no word to describe how bad it was I was heveing every time I passed This went on for days not for the faint hearted In all I will never ever stay there again My review is honest and true Please read reviews all over and you will notice I'm not the only guest that has has food poisoning

Absolute hell hole of a hotel. Wouldn't give it one star after our disaster here. Don't waste your money going here. I couldn't find one positive out of our stay apart from the fact we were going to stay for 10 nights and ended up only having 7.

This resort is really only a 3 star. Regular rooms are awful!! Old, very dirty. Thank God we got upgrated because we had no AC. If you go, go Premium. If not, the experience is not that good. We got cockroach in the upgraded room. AC still only worked from time to time. Would NEVER return. Food & beach ok. Main pool under renovation at this moment which we did not know. Staff not very nice.

Our vacation turned into a nightmare due to gross negligence regarding the air quality in the rooms. Our children were placed in a room with a nauseating smell of toxic mold, wafting from the central air conditioning. The housekeeping staff downplayed the problem, telling us to leave the balcony doors open. Management provided a dehumidifier, demonstrating awareness of the danger, but failed to safely move us to another room. Our children suffer from chronic asthma. On the fourth night, at 1:00 AM, the contaminated air triggered an acute and life-threatening asthma attack in our 8-year-old son. The resort staff completely ignored our emergency calls. My husband had to rush to the front desk himself; the night manager promised help but abandoned us. We had to evacuate our choking children ourselves in the middle of the night. The resort management subsequently admitted their fault in writing via email and offered a full refund. However, they are acting in bad faith by withholding the refund we are contractually entitled to and refusing to credit our account unless we sign a full personal injury release. We have rejected this coercive agreement and are currently pursuing legal action. We have medical records from Florida from a recent emergency room visit documenting ongoing pediatric lung inflammation, a direct result of this exposure. Avoid this facility if you care about your family's safety.