Ocean El Faro

We have just returned today from what has been a fantastic holiday celebrating my 50th birthday with my husband We were on the el faro side as was told there was construction going on in the le beso side which we didn’t hear or see anything only thing we saw was the el beso restaurant was having renovations The hotel is kept spotless My only downside/disappointment was my husband and sister both emailed the hotel to see if they could dress the room up for my birthday with out me knowing as a surprise but unfortunately this wasn’t to happen 😪 (didn’t spoil my celebrations) The hotel lobby is spectacular something I have never seen before and there was one smallish guy (can’t remember his name ) who was fantastic as soon as my husband had finished his Hendricks he was there with another one he is a credit to the lobby bar The privilege pool was a little quieter than the main pool but that was our preferred place to be we want to give a massive thanks to Jonathan who was the bar man on that pool for his great personality smile and great service thank you The room was nice and spacious we had a pool view with a partial sea view which was great as I could sit out in a morning with a coffee and listen to the waves Food was great we ate in the privilege restaurant some mornings most lunch time and in the evening we also ate at steak house the Mexican the Japanese (which was on my birthday ) they sang to me and bought a cake out and route 66 We also went in the buffet which was also good never struggled to get something We also had a butler called Jose who was great with all the bookings and making sure we had everything we needed thank you 🙏 The beach is the only down side as the sea is rough and it’s a little rocky in places but the lagoon was lovely to have a dip Overall this hotel is a fantastic place to stay and I would definitely recommend it and will be back Thank you for a great holiday

Overall disappointed in our stay here. We were excited to visit the resort based on the number of great reviews on the page. We arrived in the afternoon, and were given no direction on where to go. Normally, I am used to being met with multiple people welcoming you to the resort, and giving you instructions on where to go. Most will offer a welcome drink as well. There was none of this- no welcome, no happy you are here, no welcome drink, no smiles. We make our way to the front counter, and go to speak to someone. They interrupt us multiple times, and began talking to coworkers. No explanation of the property, what to expect, how to get to the room, or anything. Very cold and disinterested. We make our way outside, and find there is a shuttle train around the property. No explanation from on what buildings are which. We blindly get off, and explore around to find our room. Our room was outdated, smelt musty, and felt very dirty- old hair around the floor, dirty toilet seat, hair in the fridge. We traveled with our 15 month old, who needed baths. The bathtub faucet was the slowest in existence, and took 45 minutes to fill up the bath halfway full of luke warm water. We submitted a maintanence ticket for this, and nothing was ever done during our stay. The tv in the room didn’t work when we arrived, and we submitted a maintenance ticket around 4pm. The maintenance man came around 10pm to fix the tv- great timing. The resort is very large, and overall well kept. The pools were murky and dirty at times. Food and drinks: borderline inedible at times. Not what you would expect for a five star resort. The poolside food stand had limited options, dirty plates, and many days did not offer plates. Drinks were watered down. The food offerings in the restaurants is what bothered me the most- very limited cuts of meats- and always an opportunity for an upsell. They offer a small sirloin, but you can upgrade to a ribeye for $99. When I go to an all inclusive, I expect most options to be available, and have never been told I had to pay for a ribeye. Waiters/waitresses rarely came to greet you, and never had a smile. Service was slow. Overall, the room was outdated/dirty, food borderline inedible and required upgrades if you wanted something decent, and service that made you feel unwelcome.

Amazing resort with great food and even better service staff was always smiling. We upgraded to the privilege package and had the best butler Juan Olgando he made us feel right at home everyday checking up on us and taking care of us

Ocean el Faro, Dominican Republic. Room was great. Maid service was just ok, difficult getting wash clothes, kleenex, etc. Food was ok, could be served hotter at times. Our man, Luis, was great at arranging reservations for the specialty restaurants and taking care of the occasional issues that popped up. Tram transportation could improve during the evening hours. The walk from the special restaurant area to building 5 is too far for those of us that have limited mobility. Sometimes the wait exceeded 30 minutes. Over all, it was a great experience.

Good persons, beautiful lication