Royalton CHIC Punta Cana Resort & Spa

Booking restaurants take 3-4 days and can’t book hardly. Could show up at restaurants and get right in with reservations as never full . . Ramon who books prime travel club tour lied to us on changing gift. Next the tour company Nexus that is on site Didn’t show for of tour and didn’t make it to any tours and all did is refunded our tickets. We traveled long way to do tour and didn’t have get to go. The company excuse was we have third party travel companies and they didn’t show . We can’t control that. I have tried to reach Manager with email and phone calls and no response from anyone. Please stay away and spend money at a better resort. The activities we’re mostly lame but one show was good and it was fire show and aerial Acrobats.

After previously staying at previous Royalton hotel brand I was looking forward to staying here but please don’t waste your money. If you are solo like me they basically ignore you this resort is geared up for the diamond club and is full of loud brash American groups that completely take over the pools restaurants etc. As the diamond club butlers reserve all the al a carte for their guests you can’t get in them I managed to go once and the food and service was appalling. The manager got me in the Italian on my last night and I still had to ask three times for a drink. I moved rooms as I was facing the car park not a good look for a solo traveller. The second room had a power cut and water flooding all over the room. Every time you went to the buffet you had to keep giving your room number unnecessary irritation when you are wearing your room badge on your wrist. I had no welcome drink and was so feed up waiting for the bell boy to take me to my room after a long flight I took my own luggage. The beach is full of seaweed and rubbish outside the hotel and is never cleared not exactly vision of the Caribbean. The disco is like some sleazy strip joint and dirty and god if you don’t wanted to watch a British football game you have got no chance. As a worldwide traveller I have had far better experiences at a lower star resort. It needs to treat the customers who are not in the elite club with the same respect as this is not a cheap holiday for the brits and I expected a much higher standard and better service.

We had a lovely stay in July in a swim-up room. Our butler, Billy Joel, and Freilly by the pool were fantastic and really looked after us throughout our stay. We usually enjoy excursions when we travel, but this time we stayed primarily on the complex because we found it so relaxing and it was far too easy to be lazy! For an all-inclusive, the food and cocktails were actually really good. Munchies snack bar was great, and I still miss the nachos! All of the bookable restaurants were also excellent, with the Indian being our favourite. The buffet was nice at breakfast and lunch, although we found the selection quite limited at tea time. Room service was good too—the chicken tenders and grilled cheese sandwiches were 10/10. I was worried about the tipping culture before we arrived after reading so many reviews and forums about how much to tip. We’re from the UK, where tipping isn’t the norm, so it can feel a little daunting. In reality, a dollar here and there for drinks and a few more at main meals was absolutely fine. Sometimes we tipped and sometimes we didn’t, and we never noticed any difference in the service we received. So, if anyone from the UK is reading this, don’t feel you need to go overboard with tipping based on what you read online. I do think it’s important to tip for good service, but there’s no need to take it to the extremes some reviews suggest. Overall, we received brilliant service with our swim-up room and butler. We never missed out on a restaurant because of booking difficulties, and we always had a steady flow of food and drinks brought to us by the pool. I do think our experience may have been different had we not booked Diamond Club and a swim-up room, which for us were non-negotiable. Unfortunately, our Diamond check-in experience was the complete opposite, hence only the 4 stars. The staff member checking us in had already been noticeably rude to the guests before us, and we then received the same attitude. We were asked to provide a holding deposit and sign the usual document outlining the hotel’s terms and conditions. My partner politely asked for a copy of the signed contract for our records. Rather than simply providing one, the staff member became argumentative over whether it should be called a “contract” and even suggested that we had clearly never stayed in a hotel before because we had asked for a copy. The terminology was completely irrelevant to us. We simply wanted a copy of a document we had signed, particularly as it related to a holding deposit. We’ve always asked for copies in these situations to cover our own backs. What should have been a straightforward and perfectly reasonable request turned into a completely unnecessary argument. It was appalling customer service and an incredibly disappointing first impression, particularly as we had been at the resort for less than 30 minutes. Thankfully, the rest of our stay was lovely, and the excellent service from Billy Joel and Freilly completely turned things around for us. Management really should address the attitude at Diamond check-in, as for many guests this will be their very first interaction with the resort. It would be a shame for one member of staff to damage the reputation of an otherwise lovely hotel and the many staff members who provide genuinely excellent service.

Our Prime experience was absolutely spectacular! We would like to sincerely thank the entire team for making our honeymoon so special and unforgettable. A very special thank you to Marie, our butler, and Johanny, our concierge, for their exceptional service, attention to detail, and kindness throughout our stay. They truly went above and beyond to make sure we had everything we needed. We would also like to thank Olvin, our waiter during our romantic dinner. His service was outstanding, and he helped make our special evening even more memorable. And a big thank you to Alexander, our pool waiter, for his excellent service, friendliness, and attention to us throughout our time by the pool. The only negative comment I would like to bring up is the music is way too loud. We truly appreciate everything you all did for us. Your dedication and warm hospitality made our honeymoon at Royalton CHIC Punta Cana an experience we will never forget. Thank you, Marie, Johanny, Olvin, and Alexander, for making our honeymoon so special! ❤️🥂🌴

An Amazing Stay at Royalton CHIC Punta Cana We recently had the pleasure of staying at Royalton CHIC Punta Cana, and overall, we had a wonderful experience. Like any 5-star resort, there were a few incidents and situations during our stay that were less than perfect. However, the reality is that things can happen anywhere. What truly matters is how those situations are handled, and this is where Royalton CHIC really stood out. I had the opportunity to sit down with Karina and personally explain some of the issues we had experienced. Karina took the time to genuinely listen to everything I had to say. She was understanding, professional, and, most importantly, she cared about making things right. Karina went above and beyond to ensure that the remainder of our stay was a great experience, and she completely changed the way we felt about the issues we had encountered earlier in our vacation. Her professionalism, kindness, and commitment to guest satisfaction are a true reflection of what excellent customer service should be. A vacation doesn't have to be completely perfect for it to be memorable. It's how a resort responds when something doesn't go as planned that makes the difference. Royalton CHIC Punta Cana demonstrated that they genuinely care about their guests and want them to leave happy. We would especially like to thank Karina for taking the time to hear us, understand our concerns, and make sure we enjoyed the rest of our stay. Her efforts did not go unnoticed and were greatly appreciated. I would also like to give a special thank you to Norkely at the Insomnia Coffee Shop. Every time we walked into the coffee shop, Norkely greeted us with a warm smile and made us feel genuinely welcomed. She was always pleasant, friendly, and happy to serve us. And, of course, she always made us a delicious cappuccino! Those little moments each day made a big difference and became something we looked forward to during our stay. We would also like to recognize Tejada, who always went above and beyond to ensure that our dining experiences were memorable. Tejada displayed amazing customer service, was attentive to our needs, and consistently made us feel well taken care of. We truly appreciated the effort and care Tejada put into making each dining experience special. We had a beautiful vacation and would happily return to Royalton CHIC Punta Cana. We highly recommend this resort, and we hope management recognizes what valuable members of their team Karina, Norkely, and Tejada are. Thank you, Karina, Norkely, and Tejada, and thank you Royalton CHIC Punta Cana, for helping make our vacation a truly memorable one! Christos Tourloukis