Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

1. Check-In, Communication & Reservation Issues Upon check-in, neither the front desk staff nor our assigned concierge, Delphi, informed us that the resort's restaurants required reservations. As a result of this lack of communication, there was no restaurant availability when we arrived, forcing us to eat at the buffet. Furthermore, we were upgraded to Diamond Club, which inadvertently stripped away my ability to book restaurant reservations directly through the Royalton app. I was instructed to visit the guest services desk for bookings, but they close at 5:00 PM. Outside of those hours, guests are left waiting until WhatsApp messages are answered the following morning. The Diamond Club upgrade added no real value and caused unnecessary inconvenience. 2. Constant Outages & Lack of Basic Inventory Coffee Shop: Staff informed us they lacked the ingredients to make any of the smoothies listed on the menu. Additionally, they ran out of cream, forcing guests to drink black coffee. Bars: Bars across the property lacked standard ingredients for basic menu cocktails, such as a Paloma. Resort Pricing: Charging $50 USD for a bottle of sunscreen at a sun-and-sand resort feels like unreasonable price-gouging for a necessity. 3. Pool Facilities & Dining Quality The food quality at the ala carte restaurants was overall disappointing, and we actually found the buffet food superior. Additionally, when visiting the pool at 6:00 PM to enjoy the final hour before its 7:00 PM closing time, all pool towels had already been completely removed, and staff had no replacements available for guests. 4. Serious Security Issue & Unresponsive Staff Most concerning was a theft that occurred inside our room. Cash was taken directly from my backpack during housekeeping service. I reported this incident directly to our concierge, Delphi, prior to checkout, but received no response or follow-up whatsoever. I was so ready to leave the hotel, that I didn't bother bringing this up to the front desk at check-out. 5. Checkout Process & Misleading Feedback Practices Our departure was handled by Leidy at the front desk and left a terrible final impression: She handed me a paper survey that had already been pre-filled with 10/10 ratings and asked me to sign my name to it. Handing out pre-scored surveys is not a great way to do business. She handed me a checkout card without providing any explanation of what it was or what to do with it, abruptly ending the interaction. So many better all inclusive hotel options in the area for the value paid here.

2nd visit and very sad to be home today 🥹. Firstly Cesar V this was all possible due to you !! Thank you, I’m forever grateful ! Next Francisco - the hotel manager who truly cares for his guests as friends, visited as many people as visibly possible everyday - the kindest smile, the kindest man!! Nothing was to much trouble ! Then there is Nelson ~ my friend, twice now I have been fortunate enough to be looked after by Nelson, intouch at least once a day - there was nothing I could have wanted for !! Not a butler, a friend !!! Angel - the supervisor waited in the main buffet … WOW your kindness and devotion to guests is incredible, I can see you going far! Jenny - so welcoming. Not just with the service provided but a big hug and kiss as a sideline !! To come twice and be treat like a princess who cry’s on departing , says so much for your beautiful hotel - my food was excellent, room was beautiful and clean, stocked daily with drinks and fresh towels ! I almost forgot … Remedy ? The lovely man who does the towels at the diamond club, what a guy !! Every day my bed was made up in the position facing the sun so I was all ready just to relax - again such a kind man with a lovely caring nature. Coming alone can be scary at first, but I was so incredibly looked after not just with food, drinks, location etc - but with kindness and thoughtful gestures throughout. Although my heart is broken leaving, my heart is happy to share another holiday with you ❤️

What an amazing experience from check in to check out. The service was as expected especially from angel, Julio and Geralin in the buffet they were very welcoming and always had a smile in their face. Rooms were spotless, the pool server Javri aka Flacco was amazing I will be returning soon. Miguel and rest of front desk staff were five star.

If it wasn't for Omar our butler and Jennifer the bartender in the Hideaway lounge, I would have rated this 2 stars. There were no elevators so be prepared for that. We had a few complaints about our room that were never resolved. I recommend purchasing the diamond club that's the only way you will get ahead with anything at this resort. Anyways... we made the best of what we had.

The rooms were excellent , the service is awesome and Omar butler is VERY RESPECTFUL AND WE LOVE you ALL MUCH RESPECT