Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

We had a great time during our stay. The staff is exceptionally friendly and their service was great. The family enjoyed this 5th yearly stay as it was our first. We love the people of Royalton Punta Cana!!!

We had a very nice time with our 5 day stay. The hotel stay was great. Room with the diamond club was beautiful and clean. Room service was good but no face towels delivered with cleaning. Our butler Mr Antonio handled that and was excellent. He was at our service and provided daily info on food locations and activities each day. He handled us from check in day to each day we were there. Always a Good Morning Text with checking in and asking how our day went later. Our last day went smoothly at checkout as Mr Antonio was there and made sure our checkout was a success. He was very attentive and did his job very well. Thank you Royalton Punta Cana and Mr Antonio for a beautiful vacation experience.

Okay so here’s an honest review. The room was horrible I had no hot water tv or ac for days on end. Then I signed up for prime travelers club and nothing changed so I cancelled the next day and when doing so Sean jones the administrator of the club upstairs threatened to get me escorted off the premises because he wanted to take 745 USD$ for a fee which was never informed. Overall the entertainment was okay and the circus night was the best with face painting and clowns etc. but I would not come back and hope that Sean does get fired for his unprofessionalism and charging my card which I did have to call the bank for. The workers there are great overworked and unfortunately under paid. And room service sucks!

I wouldn’t book this place. It looks nice outside, but the hotel rooms are very old and disgusting, with toilets that don’t work and a building that smells. The housekeeping is a joke, beds aren’t changed, and they don’t bring new towels. Paying £2300 for such poor service is unacceptable. They also have a stained, dirty bath in the middle of the room.

I read reviews before travelling and was sceptical. This is the worst holiday I have ever experienced. Tried all speciality restaurants which were consistent. The food was inedible and cold in them all. Had upset stomach twice. The majority of staff are ignorant and miserable with the exception of Wanda, Beach bar and concierge. Butler was asked to source medication, cost $175. I then asked concierge too source same meds cost $78. Seats broken in theatre. Towels covered in bleach. Very poor lighting on walkways. Complained and when requested copy of my complaint informed this was not possible. Definitely not five star would struggle with three. Best experience taxi back to airport. Avoid at all costs.