Serenade All Suites, Adults Only Resort

Maria is the best entertainer! She always keeps the energy up and knows how to start the party! I would come back to this resort just for her and the rest of the entertainment team.

as group we want make reservation direct from website, we get few problems with ours booking sow e call there and for 6 days no one ever pick up phone, so we did decide send them email. and nothing, today 2 weeks and after and nothing lol sow e decided to go somewhere else . shame

I don’t know what is going on at the Serenade Adult Resort. In October, our group decided to visit the Serenade Adult resort in Punta Cana. I went to their website and made a reservation for 10 people—a total of 5 rooms. I received an email confirmation, but it was only for 2 people; we assumed we must have made a mistake. We saw a phone number listed on the website—809 552 17 00—so we decided to call to find out what happened, whether the reservation for 5 rooms had gone through, and why we only received a confirmation for one room. We spent the entire day calling; even after pressing '1' for English, no one ever answered—the phone would just ring for hours. We tried to get through for 8 days, but it turns out there is no actual service behind that number; it’s impossible to reach anyone or speak to a human being. I checked my credit card, and there hadn’t even been a charge for my room. We kept calling for hours, trying to get any information at all, but to no avail—in short, they couldn’t care less about customer service. I honestly wonder why they even have a website encouraging people to book a vacation there, providing a phone number to call, when there is absolutely no one on the other end to provide any information. After 14 days, we decided to book our vacation at the Majestic Colonial instead, and the communication there turned out to be excellent. Well, be careful when booking a stay at Serenade Adult directly through their website. Since no one seems able to provide any information, I have to wonder what kind of service they actually offer—or if there’s even anyone working there at all? Could it be that the resort is actually closed?

Alejandro and Maria are the best !! So fun

This all-inclusive was the best one yet! All of the servers were amazing, but Reimy Nuñez was by far the best! He was so kind, welcoming, and always made us feel at home at the resort. We had such a great time with him and genuinely looked forward to seeing him at dinner every night! He made our experience even more special, and we can’t thank him enough for everything. We hope to see him again on our next visit!