Serenade Punta Cana Beach & Spa

Fantastic experience at Serenade Punta Cana last week with a group of 11. Pool Bar staff are top notch! Brandino, Erik, Jose, Alberto and the rest of the crew took care of us all and were very friendly. Try the Passion Fruit Daiquiri or a Sammy Sosa. Food gets a 4 out of 5. Buffet had plenty of choices and we don’t really understand some of the poor reviews for the Mediterranean restaurant. It was our favourite of them all. Although the steakhouse was great too. Mario particularly loved the Octopus! Resort was clean and spacious with a gorgeous lobby and easy layout to navigate. Sports Bar had some great choices for lunch with the fish and chips being a must order. The pools were clean and the beach had plenty of space and chairs. Not much you can do about the seaweed, but a couple of us did manage to do a bit of snorkeling and found a small corral reef with plenty of fish to see. Rooms were spacious, clean and bar fridges were stocked daily. Beach party was fun but they need to mix in a little more contemporary music as well and make it more of an interactive experience Overall a great time had by all and we would definitely recommend Serenade Punta Cana as a great destination for a tropical getaway.

Unfortunately, our experience at the Serenade Presidential Suite did not live up to expectations, particularly considering the price point and the level of service and comfort one would expect from a property of this category. Our stay got off to a rocky start with a check-in billing issue, where we were charged an incorrect amount that subsequently had to be reversed. Communication was also challenging at times due to language barriers with some members of the staff. The facilities, unfortunately, show signs of age and require attention. We noticed visible water damage and signs of water infiltration, as well as several electrical outlets that were not functioning. The in-room phones were out of service for the entire duration of our stay, and Wi-Fi coverage was unreliable, with no signal in certain parts of the bedrooms, the pool area, and even inside the bathrooms. Room service was another area that fell short of expectations. Orders for the suite typically took between 40 minutes and an hour to arrive. Additionally, renovations taking place in the adjacent suite created considerable noise and disruption, with maintenance staff frequently passing by, which affected the overall atmosphere. The check-out experience was particularly frustrating. Our pre-arranged transportation was initially denied access to the property by security, resulting in unnecessary delays and stress. Staff repeatedly attempted to persuade us to use the hotel's alternative transportation service instead, until they eventually relented and allowed our transportation to enter. Although this is not directly within the hotel's control, the beach had a concerning amount of broken glass scattered throughout the sand. We found at least one shard every day of our stay. This is a potential safety hazard that deserves attention and more frequent inspections and cleaning. There were some positives worth mentioning: • The food was tasty and enjoyable. • There was a good selection and availability of drinks. • The sofas and lounge chairs were comfortable. • The concierge was exceptionally kind, helpful, and attentive, making a positive difference in our experience. While there were some enjoyable aspects of our stay, the overall experience was disappointing. Considering the price paid and the overall experience, we found the property significantly overpriced and cannot recommend it in its current state.

I was disappointed with my stay. Check-in took over an hour even though I was the only guest at the desk, and no supervisor or manager was available to help. The lobby was very hot. Staff couldn’t find my reservation and assigned me to the wrong room twice. When I finally got into my room around 1:00 a.m., there were no towels, and the bathroom hadn’t been properly cleaned. There was hair on the surfaces. The room phone didn’t work, so I couldn’t call the front desk or request the shuttle. I had to walk back to reception in the heat to get help. Even without these problems, the property is about a 3.5-star hotel at best. Housekeeping, front-desk staffing, and in-room phones all need attention.

Excellent service at the bar at the pool. The staff is very friendly and attentive the best drinks in the hotel. 100% recommend Rudy,Hector,Merfi,Estefany,Idelsy,Edwin

Its always a great experience going to a great hotel with great people. Blandino, jose roble , alberto,mariceidy,kerola y Erik