PARKROYAL COLLECTION Marina Bay, Singapore

We had a quick stopover in Singapore after our flight back to England was changed, so we decided to take the opportunity to enjoy an overnight stay at Park Royal. Everything was exceptional, from check-in to check-out. The staff were welcoming and always happy to help. Our room had stunning views and the bed was incredibly comfortable. We thoroughly enjoyed our overnight stay and couldn't have asked for a better experience. We would happily stay again!

Very good hotel, nice location, good service. Thanks again my room attendant, Jhonsan! You did a good job!

We had a very pleasant stay at PARKROYAL Singapore. Overall, the experience was good, and the staff were welcoming and helpful. A special mention and heartfelt thank you to Mr. Ganesan from the concierge team, who went out of his way to assist our elderly father, who has difficulty walking and requires wheelchair assistance. Thank you, Ganesan, for going the extra mile. Your efforts did not go unnoticed.

My stay at PARKROYAL COLLECTION Marina Bay was generally comfortable, and I would rate the overall experience 4.5 out of 5 stars, although there were a few areas that could have been better. The bed was comfortable, with a mattress that was neither too soft nor too firm. Although the building’s façade is showing its age, the room itself was relatively modern and well maintained, featuring amenities such as a Smart TV and USB charging ports conveniently located on the wall. As a GHA Titanium member, I was disappointed that no early check-in was offered. While the hotel extended my check-out time to 4pm, my request for a further extension to 6pm was not accommodated. This was particularly disappointing given that the hotel was only half occupied. Considering that no early check-in had been provided in the first place, a little more flexibility with late check-out would have been appreciated. The Club Lounge staff did a good job and were attentive in their service. However, the service experience among the other hotel staff was somewhat mixed. In particular, the male receptionist manning the GHA counter did not make eye contact with me at any point throughout the interaction. This came across as rather unwelcoming and fell short of the level of personal attention one would expect. Peppermint deserves special mention for its pleasant and conducive dining environment. While its food selection may be less extensive compared with some of its peers, the overall ambience is arguably its strongest attribute and, in my view, the best among the hotel’s dining offerings. Overall, a comfortable stay with several positives, although there is room for improvement in service consistency.

Just spent 3 nights in this hotel, whilst it is a large corporate hotel the friendliness of the staff made it much more personal. The indoor gardens are stunning. Our room was spacious and very clean. Lots of variety at breakfast. Great central location, would definitely recommend