Bahia de Alcudia

. Location great, nothing to do for children indoors. Food is the typical all inclusive repetition but edible. We did end up eating out alot as we were sick of the same food. The pool is not accessible at all for pushchairs or wheelchairs. It’s up about 15 concrete steps and no other way to get up. We traveled with a 9 month old baby. We weren’t due to check in until midnight so I emailed a month before asking for a travel cot to be set up for arrival to which they replied yes no problem. I also asked if I could hire a steriliser for bottles and I was told yes for €20. We checked in. No travel cot was set up. When I went back to to reception he said it’s the cleaning staff who do this but he would have a look round the hotel for one. So we were waiting after midnight for staff for find a travel cot. He then brought it with no mattress. But it was that late I put the baby in the bed for that night and asked for the mattress the following morning. I was then told I couldn’t get a steriliser until the following day and then they told me they had none available. They then rang our room the following day and said they had managed to hire one from a different company. So I got one tea time the following evening. Luckily I took Milton tablets so I had these to use. I then asked for a late check out as our flight was 9.30 pm and we had the baby. I was told they would prioritise us for this reason and to ask on morning of departure; I was not surprised when I was told this was not possible ! My partner also asked for a bottle of water one afternoon and was told it’s too early to give them out. Not sure how 2,30pm in 33 degrees is too early for water but nevermind Overall our first family holiday was not off to a good start with the service from the hotel. I would not return for many reasons Entertainment staff amazing. Best part of the holiday. Rooms absolutely tiny. Especially for a travel cot aswell

Pros & cons to the hotel, may be useful for others considering booking. Pros Staff are all lovely and great with children. Food was generally ok. Lots of seating areas outside with some lovely comfy sunbeds. Tidy & clean hotel. Great location, not a far walk to get to the beach and can walk into the old town. Bar area is nice and lots of seating. Nice outdoor seating areas at the restaurant. Cons Standard double is very small, not much storage space and staying with a child left hardly any room. Suitcases we had to store in the bathroom. Have to pay 20 euros for using the safe for a week, we have never been charged at other hotels. Surely this is something that should be included when you’re paying for all inclusive. It’s a bit of a catch because most people are going to want to use the safe whilst away. You can’t get a sunbed around the pool unless there very early, really they need another pool for the number of guests here. Also we booked as the details stated they had a kids pool - we feel this was misleading as it’s more so a baby pool, very small! Not much space for toddlers/older children in it at all. It was probably our biggest disappointment.

My girlfriend and I have stayed here for six nights, and we feel that it is only fair to share our experience. Overall, our stay consisted of both good and pleasant aspects, as well as some very unpleasant ones that actually made us reconsider the hotel’s rating. The main conclusion is that we will not be returning. Positives: The hotel is quite well situated. You can easily walk to the historic centre of Alcudia, as well as to the beach, bars, restaurants and the port. This was a major factor in my decision to book the hotel in the first place. The receptionists are very polite, friendly and proactive. The complimentary welcome drink upon arrival was a nice touch, and the complimentary items in the room were also a pleasant surprise. The housekeeping service was satisfying throughout our stay. We always had clean towels, the bed was made every day, and the room was kept very tidy. Cons: I can tolerate quite a lot, but I am not willing to pay nearly €1,500, including services, taxes and drinks, for a SUPERIOR room with paper-thin walls through which you can hear virtually every word spoken by your neighbours. The neighbours themselves were unfortunately not the best either and liked to watch TV in their room until around 2 AM — although I acknowledge that this particular TV issue is not necessarily the hotel’s fault. The soundproofing, however, is. Because of the extremely poor soundproofing, I had a very hard time falling asleep for four nights in a row. On the third night, I eventually had to go to reception at around 1 AM and ask for assistance with the issue. The following morning, I officially reported the problem to reception and was told that the manager would be informed. However, after an entire day had passed, nobody got back to me with any solution or even an update. As a result, the fourth night was essentially the same. What I find particularly frustrating is that the hotel often responds to negative reviews by saying that guests should have raised their concerns during their stay. Well, I did exactly that. I reported the problem, asked for assistance, and gave the hotel an opportunity to address it — but nothing happened. We encountered another issue the other day. We went to the hotel’s outdoor pool and left our personal belongings on one of the Balibeds in the hotel garden, covered by our towels. We deliberately left our phones hidden underneath our clothes and towels and accepted the responsibility for leaving our belongings unattended while we went to the pool for approximately an hour. When we returned, all of our belongings, including the towels, were gone. I immediately went to the hotel bar, where I was able to retrieve our phones, but instead of simply explaining what had happened, the bar attendant started lecturing me about leaving my belongings there. I understand perfectly well that leaving valuables unattended is ultimately my own responsibility. That, however, is not what I was asking about. What I wanted to know was where our belongings had been taken. Neither the bar nor the reception initially knew. We then spent approximately 20 minutes trying to locate the rest of our belongings and find out which hotel employee had removed them and where they had been taken. During this time, my girlfriend had to wait outside the hotel restaurant in wet swimwear because her clothes had also been removed and nobody knew where they were. Eventually, we found out that a hotel employee named Rodrigo had removed our belongings and taken them somewhere inside the hotel. Even when he arrived approximately 20 minutes later, he was unable to immediately tell us where everything had been placed. I fully understand that leaving personal belongings unattended is our own responsibility. What I do not consider acceptable is hotel staff removing guests’ personal belongings without informing them and then being unable to tell the guests where those belongings have been taken. At the very least, there should be a clear procedure for handling such situations, and the staff should be able to locate the belongings immediately. Once again, no compensation or meaningful gesture was offered. There was also another, smaller disappointment. Several weeks before our arrival, I emailed the reception to let the hotel know that I would be celebrating my birthday during our stay. In their reply, I was assured that the hotel would prepare something special for the occasion. Of course, nothing happened and my birthday was completely overlooked. I want to be clear that I was not expecting a gift or demanding any special treatment. Had nothing been promised in the first place, I would not have thought anything of it. However, once the hotel itself assured me that something would be arranged, it was disappointing to see that the promise was simply forgotten. On its own, this would be a very minor issue, but together with everything else, it became yet another disappointment during our stay. What is particularly disappointing is that the hotel management seems very eager to provide its own perspective in response to negative reviews. In this particular case, however, the staff themselves did not initially seem to know what had happened, why the belongings had been removed, or where they had been taken. More importantly, we did not feel that the situation was treated with the level of concern or urgency we would expect from a four-star hotel. I can understand why some guests question the hotel’s four-star rating. There were certainly aspects of our stay that met four-star expectations, particularly the location, housekeeping and the friendliness of most of the reception staff. Unfortunately, the way several problems were handled during our stay did not meet the standard we would expect at this price point. For us, the conclusion is therefore simple: there were some genuinely positive aspects, but the overall experience was disappointing enough that we will not be returning. Had we known beforehand what we know now, we would have definitely chosen a different hotel in the first place.

Fantastic hotel! We travelled as a family with adults and young children and the hotel was brilliant. The pool was a great size, always sunloungers in the garden area round the corner if not by the pool. The dining staff went absolutely above and beyond for our family member with severe allergies. The chef ( Emilio and Pepe) came out every meal time to check in and ask what we wanted for our family member with allergies to milk, eggs and nuts. Every time they made a fresh meal including desert that was outstanding. We cannot thank them enough for making it so easy to all sit and eat together ever meal time.. The rooms were spacious and modern, sliding doors to the bathroom and a powerful shower that got hot really quick!

Me & my husband wanted to come back to Majorca for a change this year & Alcudia means a lot to me personally after it was my first ever holiday as a family when I was a child. I had some memories to celebrate and remember and this hotel looked lovely and the reviews were great from what we saw. I honestly would ignore the negative reviews I honestly think some people have nothing better to do than moan. I’ve been travelling for years and this is honestly both our favourite hotel by far. Pros - The staff everywhere are incredible, they actually enjoy their job, want to help - want to serve you. Nothing is too much trouble. The bar staff are absolutely incredible- every single one of them, always laughing, joking, attentive and remember your order from the first couple days. Marta, Maria, Pompey (he knows!) , Barto, Ireland and the others are wonderful. ( I can’t remember all their names I’m so sorry!) even the life guard is great! Food - the food is of a high quality and cooked incredibly well I am a fussy eater and I struggled one night out of 10 and it’s mainly because it was “fish night” - I would highly recommend upgrading to the premium all inclusive it’s worth every penny this is what we did. We did it for the food not the drinks and you can order anything of the bar menu from 1-3pm and the food is wonderful. You can have pizzas, club sandwiches, burgers, toasties, baguettes etc, you even get all ice creams and crisps and nuts included. It’s £15PP but it’s 100% worth it. I believe TUI offer it now online too for next year. If you don’t take it you only get snacks x2 per day, certain ice cream & the three meals. Food wise at the buffet on the evening has a lot of choice as mentioned, the upgrade also included all the cocktails and the mango & strawberry moijito is insanely good!! (it’d be good to see the menu extend maybe 1-6pm) The rooms are spacious I don’t think people know how to utilise the space - the bathroom is a normal size, beds are very comfy, you get a dresser & large mirror & wardrobe with shelves not sure what else you’d want. The pool is so warm it’s like a bath it was a great change to the normal cold ones you get! The loungers are extremely comfortable as well & they don’t open the gate till 8am! The location is perfect it’s about a 5 min walk to the beach, 10 mins max to the port, 1 bus stop away to the old town, you can be in playa de Muro in 20 mins on the bus as well. (Worth a visit!) My only “negatives” which aren’t really negatives would be more of an improvement is I could see the hotel being adults only - it has the ideal hotel to be as their isn’t many kids that come and not much for them which was welcome for us and a novelty, some of the male servers would prefer to serve the single women first lol & the air-con isn’t the best throughout the hotel and in the room it’s a bit of a pain. None of this would stop me coming though it’s just a general observation of some welcome improvements. (Be aware the pool area is small but they do have garden areas for you to sunbathe!) - also bit random but now the hotel is becoming more popular they need an extra toilet inside and by the pool as the queues can become long. Hopefully see you next year Bahia! X