Globales Palmanova Palace

i stayed at this hotel from the 17th-24th july 2026, severely disappointed with the hotel as a whole. we arrived early hours of the morning and the man on reception checked us in and gave us our room key. we headed up to our room and was shocked at what we where given, the room was not even big enough to open both suitcases. we then realised that the aircon was leaking water and considering the heat conditions during those dates we where very worried. we discovered our balcony door did not lock and was also left open upon our arrival, we also discovered we had one plug in the room which was located in the bathroom, the fridge was not plugged in and there was no available plug to use to be able to plug the fridge in. we then went back down to reception to express our complaints as this was not what was advertised online and we where hugely upset about the situation. we thought there may have been a misunderstanding considering the room however the receptionist was very very incompetent and said we would have to return the next morning to hopefully amend the issues, however the receptionist did not put our minds at ease and was explaining how there is nothing they can do to help and no rooms where available to stay in, we even offered to pay extra for a different room just to feel sake and comfortable. also, the hotel turned off the aircon multiple times throughout the night for long periods of time which made it very uncomfortable to sleep in such hot conditions. me and my partner where on our first holiday together and where hoping for a smooth and easy experience however this was the complete opposite. The food, the snack bar was very very disappointing and only had the same 4 options every day there was no variety, the pop machines where constantly not working resulting in the pop (pepsi) being water. The drinks bar was another huge shock and disappointment, for any cocktail you had to pay for them bearing in mind we payed for an all inclusive experience, we where very suprised to realise that this was far from all inclusive as we payed for nearly every alcoholic drink we consumed. The buffet was not very inclusive, there was no standard basic food like chicken nuggets or pizza. If you are a picky eater, which i am, this hotel is not fit for you. overall i felt unsafe and not comfortable within the hotel, and i did not have a good experience, do not fall for the false advertisement off this hotel.

Unfortunately, the hotel itself was disappointing. The breakfast was very repetitive with limited choice every day. There was no omelette or pancake station, and lunch and dinner also lacked variety, with the same dishes appearing regularly – usually white fish, chicken wings, and drumsticks. Far from 3 and 4 stars hotels. I wouldn’t rate this hotel more than 2 stars. The pool is quite small, so it becomes crowded quickly with lots of noisy guests. Whats more… the biggest issue happened on our first day when we found a massive cockroach in the bathroom. I tried to call reception, but the room phone wasn’t working. I had to go to reception in person, where I was simply given a can of insect spray and expected to deal with it myself. After killing the cockroach, it remained in the bathroom until the cleaner came the following day! This was not the level of service I expected from any hotel. We didn’t spent a lot of time in the hotel, apart from sleeping, so can’t comment on entertainment. Overall, the food, facilities, and customer service were disappointing. Based on our experience, I wouldn’t recommend this hotel, sorry for harsh but factual review.

We recently stayed at Globales Palmanova Palace after booking through TUI, and unfortunately it was one of the most disappointing holidays we’ve had. From the moment we arrived, we found the reception staff to be rude, dismissive and generally uninterested in helping guests. We raised concerns about the air conditioning in our room because it simply wasn’t cooling the room during the heatwave. The response from reception was to tell us to “go and buy a fan.” That is not the level of customer service you expect from a hotel advertised as 4-star. The room itself had several maintenance issues. The toilet wasn’t securely fixed to the floor and rocked every time you sat on it. The shower leaked water all over the bathroom floor, creating a slip hazard, and the towel rail was coming away from the wall. Although the towel rail was eventually repaired, this was only towards the end of our holiday despite us reporting it shortly after arriving. Cleanliness was also disappointing. As a simple test, we left a small wrapper on the bathroom floor on the second day of our stay. Four days later it was still there, despite the room supposedly being cleaned every day. That says everything about the standard of housekeeping. The reception toilets were also in a poor state during our stay. The food was another major let-down. Almost everything was only lukewarm and often looked as though it had simply been reheated. There was little variety, and meals quickly became repetitive. Another surprise was the charge for using the room safe. Guests have to pay €50, with only €10 returned at the end of the stay, meaning it effectively costs €40 just to use the safe. We’ve stayed in many hotels where this is included, so this felt excessive. The only positives were the location, which is within walking distance of the beach and local bars and restaurants, and some of the restaurant staff, who were friendly and worked hard. Overall, this hotel fell well below the standard we expected. Based on our experience, I wouldn’t return or recommend this hotel. I hope the management takes these issues seriously because there is significant room for improvement.

I have only given 1 star because I had to .. please if you don’t want your holiday to resemble a Butlins holiday camp in a war zone avoid at all costs !! We booked here last minute without doing much research as our daughter was on her first girls holiday in neighbouring Magaluf and we wanted to be nearby her ! Initial impressions were not good, we arrived late due to flight delays and when checking in felt like we were a massive inconvenience to the receptionist (a theme which continued as the majority of staff are rude) Made our way to our room on first floor over looking the “pool” The room smelled awful and looked like we had been transported back to the 80’s.. dated is an understatement and anyone who uses this word to describe the rooms are being extremely kind .. they are awful! No tea or coffee facilities , and ONE working plug socket in the room ! The “pool” is the smallest i have ever seen , the sun beds are crammed in tight rows with no way to move them as there is literally no space to do so . The entire pool is shaded over by about 3pm, so even if you wanted to sunbathe inches away from strangers .. you couldn’t ! There is no “pool bar” as advertised .. it lies abandoned and empty and if you wish a drink then you have to dry off , clothes on and go inside to be served by THE rudest bar staff I have ever encountered ! Gonzalez in particular was nothing short of downright rude , slamming your drinks down to you ! never a please or thank you , never a smile. Hostile, unpleasant and shouldn’t be in a customer serving role. Our first day was enough to have us looking for another hotel with availability .. we had a full on domestic between a couple which seen literally the full hotel involved in, police had to be called , families and children had to witness a physical assault , people were left in fear and uncomfortable and the hotel in my opinion done nowhere near enough as these 2 were allowed to remain in the hotel , and to remain throwing booze down their necks for 14 hours a day despite the numerous complaints from the majority of the hotel patrons ! How this hotel holds 4 star status i will never know ??? I honestly wouldn’t say it was even a 3 ! It absolutely , most definitely is nowhere near a 4 star hotel… think Butlins meets Shameless in the sun. We couldn’t wait to leave and I wouldn’t want anyone else to experience this place as we did ! Spend your money elsewhere .. it’s cheap and there’s a very good reason for that !

The entertainment was so fun especially andrea he was amazing