Grupotel Nilo & Spa

Good location, clean, spacious rooms, gorgeous breakfast, friendly staff. Only the WiFi was unreliable.

A really good hotel with an excellent location and very friendly service. The breakfast was really rich and the rooms were clean. I was especially happy to have a proper Finnish sauna where you could throw water on the heater as it should be.

Lovely place, very friendly staff, great buffets for breakfast and evening. Lovely pool and sun bathing area( no fighting for a sunbed) every time we went there were always loads spare. Rooms were very clean, it was surprising quiet aswell which was nice.lovely beaches at the bottom of the road 2 minutes walk, loads of shops and restaurants.

Patrick is the nicest guy, incredible moment ! from your belgian friends 🇧🇪

I was so willing to give this hotel a really good review. We have stayed there before without any bad experiences. This visit however wasn’t like the last. The following review probably upset me more than it will the management of this hotel, more on this later. All was well for the first few days, we were made welcome and the room was as it should be except for my bed which creaked and squeaked all night long. This however did not get me down any, and we just laughed it off. It all fell apart when we returned one evening and switched on the air conditioning, we heard the fan come on but the room didn’t cook down like it usually did. I went down to the reception to inform the person there that there was a problem with the AC and he came to our room to take a look. After he had fiddled with the control panel he was unable to get it to work. He said he would have it seen to first thing in the morning. It should be said that we had glorious weather in Peguera that week and we seriously did need the air conditioning, so you can imaging we were more than a bit concerned. I asked if he could put us in another room for the night, his reply was that the hotel was fully booked and that there were no rooms available. I then asked him if he would send up a fan as we thought that might be enough to let us get to sleep, his reply was, No we don’t have any fans, he was apologetic but absent of any other remedies to our problem. I say our Problem, because it seemed to be our Problem, more than it was the Hotel’s. By this time it was approaching bed time and the room was like an oven, we knew we wouldn’t sleep in the room so we sat on the balcony until morning. As it got a bit darker the temperature became more comfortable, and to be honest, sitting on the balcony all night was probably one of the highlights of our holiday looking back. A little bit about us. I am seventy two with diabetes and a mild heart condition. My wife of fifty years is seventy one, she too has a heart condition and suffers from Parkinson’s Decease. One of the added complications of that condition is that she does not take unplanned changes very well, extreme hot and cold can make her trembling a whole lot worse. Now to the Manager Having come down the next morning I was about to go to the reception desk and ask if there was any likelihood of the AC being fixed soon. Seeing the hotel manager in the dinning room I approached him to ask the same question. His response was truly shocking. He was rude and totally dismissive of my attempt to speak to him, he looked shocked and extremely displeased at the thought of a mere guest having the temerity to ask him a question, he walked away from me gesturing to me to follow and stopped at the reception desk, saying they will deal with you here. In due coarse the problem was resolved by to very nice gentlemen mid morning. I can honestly say that the staff in this hotel are generally very nice, the fact that they could not work out some contingency for our predicament was unbelievable. The manager I would consider as a very rude person and a Managerial Failure.