Insotel Club Cala Mandia

Would I stay again - no We did enjoy the stay but we’d never return, some basic things from other holidays that are missing, I’ll list out the pros and cons Pros 1) Swim up pool was great, depth of about 1.0m which was perfect for my 7 and 8 year olds 2) Most of the staff are friendly, my wife is Coeliac and Mariano, the chef, was extremely helpful in prepping food for my wife out back to avoid cross contamination risk 3) Food in general was ok, will always be hit and miss in a resort but each night they would do something different, a roasted salmon, duck, lamb leg, kebab to mix it up. Like I said it was ok. That said the breakfast was terrible, the worst at any resort I’ve been to 4) the waterpark was a big hit, also as they don’t open the doors until 10am it’s easy to get a sunbed 5) Tapas and Italian were solid (not spectacular) but a nice change and good gluten free options 6) kids disco, whilst mine are too old to attend they were well attended and the staff seemed very enthusiastic and great with the little ones, it’s right next to a bar which never seemed to have a queue 7) cocktails I thought were pretty decent, always had a couple of ‘cocktails of the day’ to try 8) lots of cold water machines at the bars and restaurants, and soda machines so you don’t have to queue 9) entertainment whilst it was too late for my kids, there were numerous options around the resort each night Cons 1) air con is a disaster, such little availability across the resort makes it hard at times, and the room air con is very weak 2) reception staff were not helpful when you have issues, they could not care less. Laura from the waiting staff in the à la cartes needs to learn how to smile, she is quite rude 3) the resort is not very clean, the toilets in area C are a disgrace, they stink and didn’t have any lights, as they are downstairs they were very dark 4) back to aircon, the main restaurant has an inside element with some air con, but they don’t open this at the same time as the outside area of the restaurant, no idea why as this makes no sense 5) sunbed wars, people out at 6/7am reserving beds, you can leave towels for hours and they will still be there, no one monitors 5) can be long queues for the restaurant however people just ignore this, you queue and get told you have a table, you are shown to it to find someone is there, the staff then don’t remove them so what’s the point in the queue 6) they don’t utilise all the tables, you’ll queue for the inside and once you’re in realise that there are 15+ tables still free 7) whilst the swim up is good the room is only ok, the toilet door doesn’t lock which isn’t ideal with kids! One thing we’ve never had before was people still being in the pools past 10pm, odd experience but as we couldn’t beat them, we joined them which was a laugh. It’s the only respite from the heat, as mentioned the air con is poor/non existent The restaurant floor is slippy, numerous people slipping and dropping food, the plates are also at times too hot to handle so take care with this. Odd system for towels we’ve never experienced before , had to pay a €60 deposit for 4 towels, can be a long queue whilst they take all your details to take the deposit

What a great hotel and staff are fantastic I could not fault the hotel

Family holiday with age ranges from 3yrs to 80 yrs - perfect resort something for everyone.

Amazing experience, highly recommend place

It was super cool, enjoyed alot with my family