Insotel Club Cala Mandia

The holiday was ok, the resort nice. The staff overall good. But the hotel charge a towel deposit of 50euros through your bank. After we gave the towels back on the last day we were told the amount would not be charged. Upon return home we checked our bank to find the money had cleared and they had taken the deposit. We emailed the hotel but no response. Also tui but they were no help A hotel FB group noted that others have experienced this issue with the hotel. I think its basically a wee scam they have going on.. We'll never return to a Insotel again! Also make sure to put belongings in the safe if you holiday here! Its documented that some cleaning staff have stolen money, cigarettes and belongings! Be warned! Its all documented in the FB groups. Its all there to see!

We visited here in half term (last week of october. We were a family of 4, staying in area A. If I'm entirely honest (and as it's the point of this review, I will be) i wouldn't go again this time of year. Purely because everything was closing down and I dont feel we got to experience all the hotel had to offer. We also got charged for the 50s diner despite being told it was included in our package. Tbh we were happy to pay it as it was good value for money and the food was lovely (and you could eat as much as you liked) but it didn't seem clear to staff who had to pay and who didn't. Another point I wasn't keen on was that to use the spa we had to pay (yet adults only got it free - we are adults too, just with children, so just charge for children? ) if there is to be a charge i feel there should be a tier system, as we paid full cost but couldn't use all the facilities as the spa etc was for over 16s only. That said the spa staff were exceptionally kind, helpful and friendly. We used the spa several times as the pools outside had become too cold to use towards the end of our holiday, and nothing was too much trouble for the staff. These were the only 2 niggles we had. The food can be repetitive but that's to be said for all all inclusive j feel. The one stand out feature for us, within this hotel was the staff. The entertainment team were great, and ANGIE was truly exceptional. I have a daughter with complex needs and she translated our needs to others. Every day she looked for us to check we were ok, if we had anything or needed anything. It was clear she was passionate about both her job and the guests. Offering tips of places to go and things to do to make our holiday more special. Even offering to show us the accessible walk route to a quiet beach. Thankyou Angie, your kindness is one of our happiest memories. All in all we did really enjoy our stay and we are planning to go back in July so we can fully experience all the hotel offers.

We had a brilliant time here, we came with the extended family covering 3 generations and everyone had a great time. The family rooms are great, and having a separate space for our son was great for him. While it was end of the season when we visited this did not affect the quality of the stay. The staff are amazing, shout outs for David in guest relations and Viktoria in the entertainments team. The food in the buffets had a good selection and I was able to find something I liked every meal, while the food in South is something else. Location wise it’s great, with a 30 min walk to Porto Cristo (I went via the main road but there was always a footpath) as well a bus stop and land train stop near by. Would happily come back again

Excellent food . Every night was different. Excellent staff and facilities. Good choice of drinks . Very close to three beautiful beaches

Fantastic hotel very friendly staff and clean hotel. The food in all restaurants are lovely and plenty of choice. This was our 2rd holiday here this year and we also came in the July the year before. Would definitely recommend and booking to go back. My parents also go with us and use the adult only sections at times and say that these areas are lovely too.