Marhaba Royal Salem

I stayed in Marhaba back in February and I couldn’t wait to get back. I’m just home for a week in Marhaba again and I had the best time ever. We stayed in a different part of the hotel where the slides were located and at first I thought it was going to be very noisy but it was not. The week was so calm and peaceful. Rooms very clean and had a big balcony. A big mention to Aziz who took care of us in the restaurant, always made sure we had the best seat and the best server. So friendly and attentive. He did an excellent job always going above and beyond for us so a massive thank you. Another mention goes to the lifeguards especially Rayen, always making sure we were okay at the pool and making sure we were always comfortable. Such a pleasure to see him, so friendly and chatty. Also went above and beyond for us while we were there. So again a massive thank you to Rayen. I will definitely be back. ❤️🇹🇳

So .. this was our first time to Tunisia so not sure what to expect but the only small issue we had was at check in. They didn't appear to be able to find our room on the system. They gave us a room in block 4 that wouldn't be available till 5.00pm. However they called us back to the desk half an hour later to say we now had a room in the main hotel available from 2.00pm. So the room was great, king size bed, safe, fridge and plenty of storage. A nice sized bathroom with walk in shower and no issues with hot water. No kettle but as we always take one, not an issue. The room was kept fantastically clean and couldn't have been happier. The all inclusive food was really good. Lots of choice and I especially loved the fresh cooked omelette's for breakfast and fresh cook stations for lunch and dinner. There are a couple of a la carte restaurants on site but we didn't get around to testing them out. The bar staff were fantastic and the all inclusive locally produced drinks were of a nice quality. There are numerous pools available but we chose the middle pool which was quieter than the main pool but still had a bar available. Lots of sunbeds and parasols available but it is saltwater so be prepared. There is a gym on site as well which was very well equipped. Overall, a fantastic stay at this hotel. All the people working there were incredibly friendly and couldn't do enough for you. Would happily come again.

Just back from this amazing hotel had a great 2 weeks food great choice something different every day rooms clean the bar staff do a great job always up for a chat special thanks go to Dalel who told me places to go and visit i would also like to thank the 2 guest relation woman May and Angela who took time to sit and chat so i look forward to seeing you all again next year

We have fallen in love with Tunisia, the Tunisian people and, most importantly, Tunisian food! 🇹🇳❤️ We stayed at the Marhaba Royal Salem for a week in mid-September, booked through easyJet holidays flying from Bristol. Overall, we had an absolutely fantastic time and, despite a few issues, we would genuinely return — which is something we very rarely say! The not-so-good bits… We paid for a “garden view” room. What we actually got was a spectacular panoramic view of… the flat roof of the kitchens below. 😂 Unfortunately, the kitchen extractor fans also seemed to operate on a 24-hour shift pattern, so there was a constant background hum. The room itself was quite tired and dated and could definitely do with some TLC and a bit more attention to maintenance. We also had several nights of properly biblical storms during our stay. Our air conditioning started leaking, which we reported, but unfortunately it was never fixed. By our final night, it had given up the ghost completely. With the storms and humidity, it wasn't exactly ideal! The wider complex also suffered from some flooding during the storms, and even the glass room in the lobby sprang a few leaks. To be fair, the weather was absolutely throwing everything it had at the place, but the hotel could certainly benefit from some maintenance and a little more attention to detail generally. The WiFi, however, was surprisingly good. Coverage was excellent across this enormous complex, although it occasionally disappeared for several hours for no obvious reason. When it worked, though, it was fast and reliable. There are also several gentlemen around the complex offering excursions. And when I say offering, I mean OFFERING. 😂 They are absolutely relentless. They will ask, follow, ask again, follow again and generally refuse to accept that “no” is a complete sentence. Eventually, I had to become rather more direct — and deploy some language that probably shouldn't appear on TripAdvisor — before they finally got the message. After that, blissful peace for the rest of the holiday! And finally, avoid the seafood à la carte restaurant. We really weren't impressed. That's probably all I'm going to say about that one! Now for the REALLY good stuff… THE STAFF. WOW. Every single member of staff we encountered was outstanding. Waiters, bar staff, housekeeping, reception, gardeners, shop staff — genuinely some of the best service we have ever experienced. They work incredibly hard and are consistently friendly, welcoming and helpful. A little tip here and there also goes a very, very long way. We were treated like minor celebrities for the entire week. 😂 The entertainment team deserve a special mention too. They were absolutely brilliant and, without doubt, the best entertainment team we've experienced at an all-inclusive. The range of daytime activities, games and evening entertainment was incredible. There always seemed to be something happening, and the team brought so much energy and enthusiasm to everything they did. And if you get the chance, GO TO THE DRAG SHOW AT THE NIGHTCLUB! It was absolutely outstanding — hilarious, clever and so, so, so much fun. Get your tickets as soon as you arrive. You won't regret it! And then there is the food… We've genuinely fallen in love with Tunisian food. We know some reviews complain about the food, but honestly, we thought it was lovely. There was loads of choice throughout the day and we really enjoyed trying the different Tunisian dishes. The traditional Tunisian à la carte restaurant was particularly fantastic. We went on our last night and it was the perfect way to finish the holiday. The food and service were both 10/10. The sunbed Olympics 🏅 One thing that definitely needs addressing is the hotel's ongoing battle with sunbed reserving. There are signs everywhere saying that reserving sunbeds isn't allowed. Unfortunately, the rules don't appear to be particularly well enforced. If you want a decent sunbed around one of the pools, be prepared to set your alarm for around 6am. Want a lounger on the private beach? You'd better be thinking about 5am! We also heard that tipping some of the lifeguards could result in sunbeds being reserved for you when they arrive for work. We didn't personally make use of this system, but it's certainly something the hotel could do with getting under control. Location The hotel is only a short taxi ride from the Medina, the old town and the Port, and all three are well worth visiting. Definitely get out of the resort and explore a little — Tunisia has so much to offer. Would we go back? I can't quite give the hotel 5/5 because of the room, maintenance issues, sunbed situation and a few other niggles mentioned above. But 4/5? Absolutely. We've had the most amazing holiday. In fact, for the first time ever, we've come home genuinely wanting to return to the same hotel — and that's largely down to the fantastic staff, the sheer scale of the resort, the entertainment, the food and the overall atmosphere. There are things that need improving, without question. But don't be put off by some of the other reviews. We had an absolute blast. 🇹🇳❤️ Thank you, Marhaba Royal Salem — we'll hopefully see you again!

Our stay at Marhaba Royal Salem was absolutely wonderful. From the moment you arrive, the reception area catches your eye right away, especially the panoramic glass lifts. ​The Room We stayed on the 5th floor in a very comfortable room. The air conditioning worked brilliantly, keeping the space cool and comfortable, and the housekeeping team kept everything immaculately clean every single day. ​Staff & Hospitality The reception team was fantastic,always kind, welcoming, and quick to resolve any question. A special thank you to Alaeddin for your kindness and for making our stay seamless, and to Ihab for being consistently polite and helpful throughout our holiday. ​Grounds, Beach & Activities The outdoor area is breathtaking. The walk through the park down to the beach had me saying "wow" every time,the greenery is lush, beautiful, and maintained to perfection. The beach, which is the most important part of a holiday for us, was stunning with soft sand and clear water. A huge thank you to Kamal on the beach and Darduri, our waiter; they are such lovely, kind people who made our days by the sea unforgettable. ​The entertainment team down by the beach was also brilliant. Even though we didn't actively join in the Zumba, yoga, and other activities, it was genuinely delightful to watch how energetic and fun they were, ensuring everyone around had a fantastic time without being pushy. ​Dining The buffet food was genuinely the best we have experienced on any holiday. There was incredible variety at every meal, the flavors were delicious, and the dining room team was always attentive, warm, and smiling. ​The Highest Compliment We loved our holiday so much that we actually sacrificed our original return tickets and extended our stay by four extra days. That alone says it all! ​A Note for the Company (Website Issue): The only frustrating part of our trip was trying to extend our stay directly through the official Marhaba website. Even though rooms showed as available, our booking attempts repeatedly failed. Payments went through and were immediately refunded to our bank—despite trying multiple cards and attempts,followed by emails stating the booking could not be completed. We ultimately had to book the extra days through Expedia at a higher rate. This is entirely an issue with the website system, not the hotel itself, but it is something management should look into fixing. ​We cannot recommend Marhaba Royal Salem enough, and we are already looking forward to returning in the future!