Hotel Nena

I had not booked this hotel originally but due to a cancelled flight back to the UK we were sent here in for a one night stay until our flight was resolved. I understand that upon arrival a coach load of people had arrived at the hotel all at the same time however check in was very disappointing. There had been no communication from the representative the airline had arranged the stay with and the reception staff who had no idea we were arriving and they tried to get us to pay for the stay even after explaining that the airline was covering the expenses. Secondly, we were ushered into the restaurant for an hour whilst they sorted out our rooms. We were offered some bread and salad at 4am which I did not touch so I cannot comment on. There was some hot food keeping warm which I was told I could not touch as it was for breakfast at 7am. These included meats and eggs which being kept warm for hours on end before breakfast had even started is asking for people to get ill from. Next, the rooms were a disgrace. Several dead bugs throughout the room and mattresses so hard you might as well have been on the floor. The day time was okay enough. The pool and splash parks were all acceptable, as well as the bars and snack bar. However there are many things in this hotel not included in the all inclusive which if I was staying for a longer period of time I would have been very disappointed with. Finally, as we had to check out at 12PM I asked the reception staff if we could shower anywhere to which they said the spa could be used until 7PM. We were also told we had to take our beach towels back to the hut at 6PM. We took the towels back as they had been used on the beach and could not have anymore as we had checked out. The spa then refused to give us towels as we were not paying spa customers and the reception said there was nothing they could do due to the towel hut being closed. Therefore I had to not shower, however my partner and child were already using the shower so they had to drip dry before they could leave. Overall I found many members of staff to be very unhelpful, inconsiderate and quite frankly incompetent. If I had paid out of my own pocket to come to this resort I would be very unhappy.

Very bad, this hotel doesn’t deserve its 5 stars a renovation might chage something but yeah i don’t recommend

All is very good thanks.l hope we will back soon.

Hi,hotel is süper,staff are vey friendly.guest relation team are very helpfull.animation good,arena is the perdeci,Thank to all.see you Next time.

We are extremely disappointed with our stay at Nena Club Hotel. The food is exactly the same every single day, with almost no variety. The hotel advertises children’s entertainment and animation, but during our stay we barely saw any activities for kids. Another very strange thing is the desserts. You can clearly see people eating different desserts in the restaurant, but when you go to the open buffet, they are not there. You have to specifically ask the staff, and only then do they bring them from the kitchen. The room cleaning service was unacceptable. We asked for our room to be cleaned, and the housekeeping staff told us they would come back in five minutes. When they returned later, they simply said they were too busy and would not clean our room. We are on holiday with our young child, so having a clean room is essential. This level of service is completely unacceptable. The swimming pools were dirty and not well maintained. The chicken nuggets served for children didn’t even seem to contain real chicken. They tasted like they were made from processed ingredients rather than real chicken. Getting food was another frustration. We had to stand in long queues just to get three chicken wings. Waiting in the heat for such small portions is simply unacceptable for a five-star hotel. The hotel photos make the beach look like a beautiful sandy beach, but this is misleading. The seabed is full of stones, making it difficult and uncomfortable to enter the water. Another warning is about the paid services inside the hotel. Paying in euros is not the issue. The real problem is that the prices change constantly. For example, one day a can of Red Bull costs €3, and the next day the exact same drink costs €6. There are no consistent prices, so make sure you ask for a receipt every time you buy something. We have stayed at many hotels in Antalya, Alanya, and İzmir, and we have never experienced anything like this. Overall, this hotel does not deserve its five-star rating. We regret choosing this hotel and will never come back. If you want to waste your money and leave disappointed, this is the place for you.