Hotel Side Crown Palace

We stayed at this hotel in early August 2026. I simply cannot imagine what kind of hotel someone has visited if they rate this place as five-star, or whether they are even familiar with the services offered by other five-star hotels in the area. In terms of quality, this is a decent three-star hotel—nothing more; in fact, several nearby hotels offer better quality despite having a lower rating. For instance, the Royal Style Hotel—located right next door and in a similar price range—also markets itself as five-star but delivers far superior quality. The room we stayed in (Family Room 5520) was dirty and worn, and the furnishings were outdated. Although we reported the issue to the hotel, they clearly didn't care much and couldn't offer a room change because they were fully booked. Food: huge quantities were available daily, but the selection was the same every day—mostly tasteless, frozen products. Staff: the majority of the employees looked tired and overworked; frankly, it felt as though they were working against their will. Entertainment: the standard was notably poor; I would rather not even write about the children's programs. Pool area: overcrowded; by 7 a.m., it was already impossible to find an available sunbed, even though there were no guests at the pools yet. Towels: in theory, this is a five-star hotel, yet it was impossible to simply get a towel or have one replaced during the day. I had a serious dispute about this with the hotel’s guest relations department—I couldn't believe such a situation could exist in a five-star establishment. ...and I haven't even mentioned that the water slides operated only intermittently; that the constantly wet corridor between the two buildings was a slipping hazard; that the staff member offering massages aggressively tried to pressure guests into booking one every single day; that it was practically impossible to get a reservation at the Italian à la carte restaurant; or that—despite it being an all-inclusive hotel—you had to pay extra for many things if you actually wanted to use them, as most staff members had their hands out for a tip (otherwise, "unfortunately," everything was already fully booked). There are few hotels where you can't wait to go home, but this was one of them. All in all, this is not a hotel we would happily return to.

We initially booked a sister hotel and on arrival it was closed so was moved here. A pleasant move. The room was clean and tidy. Our balcony view wasnt the best. Slides were good. Pool absolutely freezing cold. Entertainment was a fire show night 1. The rest were kareoke and quizzes and singers inside as was october. But the animation team were fantastic brilliant with the family and excellent with the children. I sat in kids club with my daughter I dont leave her alone there but this was also very good face painting bracelet making bag making. Food, the food in this hotel I would say was very good varied and lots of options different theme most nights. Can get busy round the bar. Hotel doesnt have alot of English mainly German guests. Good location for shops bars and McDonald's. Bus ride to the marina where you can do boat trips shop and eat plenty to choose from. Lots of beautiful views under ground of roam ruins. Manavgat not far away also. Great holiday

Our stay at Side Crown Palace was truly wonderful. The hotel is well maintained, the rooms are clean, the food is delicious and varied, and the entire staff is friendly and helpful. A very special thank you goes to the animator Marwa. She is an incredibly kind, caring, and compassionate person who does her job with genuine passion. She always finds time to talk to every guest, asks how your day is going, and makes everyone feel welcome and appreciated. What impressed me the most was that she remembers the names of so many hotel guests, which creates such a warm and personal atmosphere. Marwa's smile, kindness, and positive energy make this hotel an even more special place. People like her are truly priceless and deserve recognition. Thank you for making our holiday unforgettable. We hope to come back again someday!

THIS HOTEL SHOULD BE STONED DOWN FOR THEIR DISGUSTING CUSTOMER SERVICE! PLEASE DO NOT STEP IN THIS HOTEL IF YOU ARE VEGETARIANS OR BRITISH! We are currently staying at this hotel checking out tomorrow. We are a group of 6 vegetarian family members. WORST EVER HOTEL EXPERIENCE. The staff members are HORRIBLE, RUDE and totally uninterested in the guests. They don’t like English or British people and they make it very obvious. I had a drunk lady in her bikini who was lost on my floor and was knocking on my room door for help. When I called the reception they said they will send someone. NO BODY CAME FOR 30 minutes while I was trying to comfort her - until the lady fell down banged her head and passed out on my door step in front of me. I had to beg and scream at the reception to help her. They simply didn’t bother! Very shameful! We stayed for 7 nights all meals inclusive package.. but THERE WAS 0.01% VEGETARIAN options in starters & main course - JUST BOILED VEGETABLES DROWNED IN WATER. ZERO VEGETARIAN DESSERTS. We requested multiple times to make vegetarian food for us. BUT THE CHEFS RUDELY REFUSED. We tried to speak to the Guest Relations Manager on day 2.. waiting for 15 minutes at her desk in the lobby.. she did not even acknowledge us and was busy gossiping with another staff member. She had a zero expression blank uninterested face with no courtesy. She heard us out with no expression and just said with a blank face “you fill a form and I tell the kitchen to mark the vegetarian food. I cannot do anything else” the most nonsense and stupid response! We didn’t ask for the boiled vegetables to be marked! Only Chef Norretti who comes in the afternoon was kind enough to make mushroom curry for us on some of the days he was there. We could see all the other chefs angry and annoyed at Chef Norretti for helping. All seven days we were left to eat water melon and musk melon and pizza for breakfast, lunch and dinners. After begging and pleading we got eggless pancakes on two mornings. Its the WORST HOTEL WITH WORST GUEST SERVICE. CHEFS ARE EXTREMELY RUDE AND REFUSED TO PROVIDE VEGETARIAN FOOD. They told us you already have vegetarian food on the buffet why should we cook extra. So I took a picture of the so called vegetarian options (boiled vegetables) for us and the response from chefs everytime when we asked for any food. My entire family starved at this place for one week. We came here to celebrate my husbands birthday and my son’s 18th birthday. Worst experience and horrible service. They deserve stones and not stars! PLEASE DO NOT STEP IN THIS HOTEL IF YOU ARE VEGETARIANS…YOU WILL DIE HERE OF HUNGER!

We leave tomorrow after a wonderful week with family and friends. The hotel was very clean, great location Staff very friendly . Overall a lovely hotel