Regnum The Crown

We had a wonderful experience at this hotel! Everything was flawless, from the delicious food to the relaxing atmosphere. The playground is beautiful, and the nannies are absolutely wonderful and extremely attentive to the children, taking such great and patient care of them. We had a fantastic time and will definitely be back next year!

It was supposed to be one of the ‘best’ all inclusive. Upon arrival we were asked to pay a deposit of £350, not a problem until they didn’t accept Apple Pay. We didn’t take any physical cards which they couldn’t understand. Check in took a lot longer and we have to pay by bank transfer and won’t get the refund for three months. Things to note - the music goes on until past midnight so if you have young children you will be listening to whatever heavy bass is being played in the background, it’s like being at a rave in Ibiza. The food is awful - we’re sticking to pizza and chips (which we are sick of) as everything else doesn’t look edible and is questionable The service is terrible and the staff are rude. Facilities are lovely but that is it.

In fact it is a good hotel, but guest belongings should not disappear from their luggage in their room. We stayed there 3 times in Amber Lagoon Villa 6662 (which costs around 5.500 eur per night) , however last time (10 days stay) somebody stolen 2 t-shirts from our luggage, they worth is approx 1.500 euro. After one week asking everyday what is about this matter, finally somebody dropped it again to our luggage when we were on a dinner in a main building. After one week! There were no regrets from the hotel side, there were just happy that t-shirts are foud. No explanation how did it happen, no apologizes. And it does not matter if you leave tips for housekeeping or not, for thiefs it does not matter. I suggest to check your belongings when you come back from a breakfast or dinner or close the luggage with a lock before you leave your room or villa. Such situations should not happen is such expensive and "luxury" hotel. We are very disappointed and propably we will not come back again, as we do not want to check every time we go out if something is missing in our villa.

It was amazing! this is the 5th time we go to Regnum, 4 times to Carya and now to Crown. Everything thought out in detail and almost perfect, nothing to bother you, to stress you, the rooms are of good taste perfect, very spacious, premium design, the terraces of the rooms follow the same line. In fact, everything, absolutely everything is of perfect taste and a perfection of the services you offer. I want to convey congratulations to all of Regnum, who make us, the tourists, feel so good: congratulations and thank you! because I know that there is a huge effort behind this perfection and well-being that we experience as guests! We will return:)

Beautiful hotel, but definitely not a luxury-level experience We first discovered Regnum The Crown through Instagram, and the hotel looked absolutely stunning. We had also heard good things about Regnum Carya, so when this new hotel opened, we decided to come here to celebrate my birthday. The hotel itself is indeed very beautiful, but unfortunately, the level of service is nowhere near what you would expect from a property in this price category. Two days before my birthday, we tried to reserve a table at one of the hotel restaurants. We were told that reservations could only be made one day in advance. That evening, we contacted the Guest Assistant team and were told to write again in the morning. We followed their instructions exactly, only to be told the next morning that there were no tables available. We then spent almost two hours trying to resolve the situation with the Guest Assistant team and eventually asked to speak to management. I met with a manager named Oksana, who unfortunately seemed completely indifferent to the situation and was even taking phone calls while I was explaining my complaint. The problem was still not resolved. Ironically, the person who eventually helped us was a gentleman responsible for excursions. He was the only person who genuinely made an effort and finally managed to arrange a table for us. We were very grateful to him, but it says a lot about the organization of the hotel when someone responsible for excursions can solve a problem that the Guest Assistant team and management could not. There was also no recognition of my birthday from the hotel — not even a small gesture in the room. For a hotel positioning itself as a premium resort, this was surprising. Unfortunately, the poor service was not limited to this situation. At the beach, we often waited a very long time for drinks or fruit, and sometimes our orders were simply forgotten. Even at breakfast, you could wait a long time just to get a glass of water. In general, many members of staff seemed unfriendly and uninterested, as though serving guests was an inconvenience. The food was another disappointment. The main buffet was good, and the French restaurant was the only à la carte restaurant we genuinely enjoyed. In most of the others, the food was poorly presented and simply not good enough for a hotel of this level. The biggest problem is the enormous difference between how Regnum The Crown positions itself and the experience it actually provides. The hotel is beautiful and extremely photogenic, but beautiful Instagram pictures do not make a hotel luxurious. Luxury is first and foremost about service, attention to detail and hospitality. When we checked out, not a single member of staff even said goodbye. We simply walked out, got into our transfer and left. After everything that had happened, this perfectly summarized our experience. I also sent a message to Oksana after our stay, and nobody even responded. This only reinforced the impression that guest feedback simply does not matter. We travel frequently and have stayed in many luxury hotels, and the service here was one of the most disappointing experiences we have had in a long time. For this price, there are many genuinely luxury hotels where guests are valued and the service actually matches the cost. Regnum The Crown, in our experience, is an extremely overpriced five-star hotel rather than a true premium resort. We will not return and cannot recommend it. If you are considering booking because of the beautiful pictures, I would strongly suggest thinking twice.