Brilliant Hotel & SPA

We recently stayed here on an all-inclusive package for 4 nights (Saturday to Wednesday). While there were some positives, overall we were disappointed and didn’t feel the experience reflected the price we paid. When we arrived at 1:50 pm, we were told the lunch buffet was closing in just 10 minutes. The meal times are quite limited: breakfast is 7:30–10:00 am, lunch 12:00–2:00 pm, the snack bar only opens from 4:00–5:00 pm, and dinner is 7:00–9:00 pm. There are no snacks available between these times. The buffet food was also very repetitive throughout our stay, and there was very little information about ingredients, which could be a concern for guests with allergies or dietary requirements. The à la carte restaurant is not included in the all-inclusive package and requires an additional charge. The room minibar is also chargeable. The main bar closes at 10:00 pm, the drink selection is very limited, and there wasn’t even a cocktail menu. The cocktails we tried were unfortunately not very enjoyable. We chose this hotel partly because it advertised a kids’ club, but it only operates two days a week, which was disappointing. Evening entertainment consisted only of singers each night, so after a few evenings it became quite repetitive. There are also several unexpected extra charges. If you want to use the indoor pool, it’s €10 per person. If you’d like access to the nicer pool and bar area featured in many of the promotional photos, it’s €22 per person, and drinks there are not included either. We appreciate that Albania is still developing as an all-inclusive destination, but this wasn’t what we expected from an all-inclusive holiday. Compared with our experiences in destinations such as Turkey, Egypt and the Canary Islands, there were far fewer inclusions and many additional costs. We paid around £700 per person for 4 nights, and unfortunately we don’t feel the stay offered good value for money. It was also my sister’s birthday during our stay. We had to purchase a birthday cake for €15, and there was no small complimentary gesture such as a slice of cake or a glass of wine, which would have been a thoughtful touch. A small detail, but the wall-mounted body wash dispenser in our bathroom was never refilled. Instead, we were given several small travel-sized bottles of shower gel. On a positive note, the reception staff, the barman, and the housekeeping team were all friendly, welcoming, and hardworking. They were the highlight of our stay and deserve recognition for their excellent service. Overall, while the staff made us feel welcome, we left feeling disappointed by the limited all-inclusive offering, the number of additional charges, and the overall value for money.

If you decide to come to this hotel, you have to be aware that you are joining techno and electro music festival that lasts on the beach 8-20, you will not be able to sit in silence and relax or read a book on the beach, because there is loud music and base beat that is uneascapable wherever you go on the beach, which is exhausting and irritating for the nervous system. There is no single quiet spot in the hotel where you can hide from the music to read a book or relax in silence. It is impossible to talk to the manager as front staff is blocking it and some of the staff at the reception is dismissive and rude (e.g. Reifa). They don’t try to understand a basic human need to rest on holidays and to be able to choose whether you want to listen to the techno / electro music all day long on your holidays or not. I tried to attach the video but it is impossible here. We asked the staff to take the music down on the beach but they refused. Spending your holidays here is like a torture in Guantanamo when they will not let you sleep or relax but force you to listen to the music all the time. I am writing this because nobody respects our need and there is no senior person who would talk to us and help us find a solution. It is a warning for anybody who is considering this place - if you want to listen to electro beat 8-20 on the beach, go for it. Otherwise - dont consider it.

Beautiful hotel with very friendly and polite stuff.

Everything was wonderful.the service was great also the weather. A storm happend but the hotel was very good to spend time even with the storm.

We had a pleasant stay at this hotel overall. The hotel itself was nice, clean, and comfortable, and the service was excellent throughout our stay. The staff were friendly, helpful, and always willing to assist, which made the experience much better. One downside was that the food was sometimes served cold, which was a bit disappointing. Also, the surrounding area did not offer much to do for families. The area where the hotel is located mainly consists of hotels, and the beach is still somewhat messy and undeveloped in places. However, you can definitely see that the area is developing and has potential for the future. Overall, we still enjoyed our stay thanks to the good service and comfortable hotel.