Residenz Hochalm

After reading some reviews I was a bit concerned. To my relief the hotel was great, the checking in was easy with an offer of a snack at the bar which the children enjoyed after a long journey. The 2 bedroom suite was large with 2 bathrooms which was ideal for our teenagers. Nice bright balcony and seating areas. The room came with a parking space in hotel car park which was perfect. We were on HB basis and the food was gorgeous. The restaurant was lovely and service good. The spa area was nice. Our whole experience at the hotel was excellent. The hotel is ski in and out as long as you can ski. I would highly recommend this hotel.

I booked this hotel based on its description as a 4-star property offering a spa, ski-in/ski-out access, and free parking. Unfortunately, my experience did not match these claims: Sound insulation: There is very poor soundproofing between rooms. I even recorded a video in the early morning where a baby crying in a neighboring room was clearly audible, illustrating the lack of adequate sound insulation (the baby was in a different room). Room size: The family rooms are quite small and offer very limited storage space, making it difficult for a family to manage their belongings comfortably during a multi-day stay. Parking: Although the hotel advertises free parking, there are only around 25 parking spaces for approximately 70–80 rooms. A few days before arrival, guests are informed that the free parking is actually located about 750 meters away. You must leave your car key at reception so staff can move your vehicle between the hotel and the parking area. While you can walk to the parking yourself, this is not advisable in the dark due to road conditions. Additionally, I was blocked twice in the garage by supplier trucks when trying to leave, once for 12 minutes, with little concern shown by the driver. Spa: The “spa” consists only of a sauna and rest areas. There is no pool or jacuzzi, and children under 16 are not permitted. Ski-in/ski-out: The ski-in/ski-out access requires a relatively high level of skiing ability and is certainly not suitable for younger children. Overall, I felt that the hotel was significantly overpriced for the level of service and facilities provided.

At the end of a valley, isolated but with some good views. Basic small room and rather Travelodge/Premier Inn style, Didn’t get quiet room requested, very noisy above. On the balcony you can breath in the smoke from the terrace smokers. Lots of children here, not an ideal couples environment. restaurant average with average food, there is an a’la carte menu but nothing on it seems to be available! Left 2 days earlier than expected. Not impressed.

Good hotel rihgt next to the slopes. The staff is very kind and professional. The bar near the reception is nice to spend time with friends and have good drinks. The food in is excellent, espacialy the dinner. The SPA area is good but could be improved.

Spent seven days at this hotel.... fanatstic location on the slopes. Staff lovely and helpful, the hotel manager Ricardo was brilliant. Would definitely return to this resort and hotel. Big thankyou to everyone.