Seevilla Freiberg

Spent a night here on a road trip. Firstly the positives…… location can’t be beaten. We booked half board and dinner and both were very good. Beautiful view from lovely restaurant and also from our bedroom. For a reasonably new part of the hotel there are no power sockets never mind USB outlets at either bedside. Bizarre. I went to the gym at 6.45 and was roundly told off by cleaners that it wasn’t open until 8am when they arrived just after 7am. I had looked at the gym on hotel website and as it hadn’t stated times assumed it was open 24 hours. We were leaving early and no good opening at 8am!! Now for the worst part…..parking. The parking spaces were horrendously narrow, we had prepaid and were given a reservation ticket to display in the car. My husband left his phone in the car. He went to get it and could not get in either front door due to parked card beside us. He grabbed it by getting in from rear passenger door. There was no vehicle ticket on one of parked cars so reception unable to request it be moved. We left it that night but same problem next morning. Eventually he was able to get in the rear door and to scramble over to the front so we could reverse out. Numerous other guests were also complaining about this same problem. To then be charged for parking is an insult really. Sad really as we had thought to return here for skiiing in the winter but will look elsewhere. Could be one of the best hotels ever if not for the negatives and won’t be recommending it.

The hotel has a great location right on the lakeside and an amazing view of the mountains and surrounding countryside. We chose room 300 which is categorised as a Lakeside Deluxe room which is in the new part of the hotel. This room has a far larger terrace area than the other rooms in the same corridor. The room itself is fine but the seating area is very limited with a tiny two-seater chair and very small chair - watching tv was not very comfortable. Generally the room is not furnished or finished to a deluxe standard , in particular the bathroom which does not have a power shower but an over-the-bath shower located on the side wall. Room cleaning services were excellent. Note that the train line runs immediately in front of the hotel so there was some noise especially during the night. Windows needed to be closed despite the heat - and there is no air conditioning but a fan in the room was very welcome and helped a bit. We had booked half-board so enjoyed breakfast and dinner at the hotel. Breakfasts were good with a wide choice of options including cooked eggs, bacon, etc as well as cereals and breads. The five-course dinners were generally enjoyable. Some guests were confused about the format for the evening meal and would have benefitted from clearer explanation including the fact that there was a salad buffet to start with. The waiting staff were quite good although there were clearly some issues in the way the team communicated with each other and the kitchen. On our last evening there was a barbecue but clearly some confusion among the team about who was serving where. Plates were cleared either the second you finished or there was a long wait. One of the waitresses was visibly upset due to the way she was spoken to by one of the managers. Smoking is allowed wherever you sit on the terrace area, which was unpleasant at times. Similarly smoking is allowed on the rooms’ terraces which we found affected our enjoyment when neighbouring occupants were smoking. Reception staff were generally very helpful and efficient.

First, I’ll like to state that we saw 3.8 stars and bad reviews at the point we wanted to book this hotel, but we ignored it and went ahead to reserved it, when that should’ve been a huge red flag. Please don’t make the same mistake! Run! We had a terrible experience that on the third day we went out to eat instead, despite that we paid for dinner. We forfeited our money for some peace of mind! The only best thing about the hotel is the beautiful view! The customer service is terrible! Especially in the restaurant , if you must book because of the views, just avoid the breakfast & the half board, that’s where you’ll experience most of the bad experiences. We were told the first dinner starts at 6:30pm & second batch comes at 8:pm to 10:30pm. We went to the dinner area at 8:10 and the head waiter (a blond guy) was very rude to us because according to him we were late, he finally sat us down and they started packing up at 9pm. The second day we made sure to arrive at 8.pm on dot and they started packing up at 8:30pm while everyone were still eating. Imagine eating your meal & waiters packing up at the tables around you , how do you feel comfortable?? They’re obviously telling you to hurry up & leave! They told us, we can’t pick our seats, we will be seated by their own choice of seat & we will be served because it’s not a buffet dinner but they never told us that we must serve our own salad & pick our bread. We’re from another country on holiday, you can communicate, that is what customer service is all about! Oh there’s no elevator, you’ll have to carry your bags through the stairs by yourself, and no Air conditioner. It was a terrible experience at this hotel, on the 3rd day we ate outside to avoid seeing all the staff! We were walking on egg shells all through our stay, the nice view is not worth the anxiety.

We just got back from a wonderful week's stay at the Seevilla Freiberg hotel. Everything was perfect. The location was stunning with views of the lake. The room was comfortable. The staff were attentive and friendly. We enjoyed the breakfast in the morning overlooking the lake which had a great selection of food. The free shuttle bus to the slope was handy. A delightful evening meal was a highlight of our stay. The food was very good. The spa was relaxing and not too busy. We had a lovely week and would definitely visit again.

Weve have had a wonderful 5 days at this hotel, an excellent ski holiday. All of the staff were warm and welcoming speaking with impeccable English. We had breakfast and a 5 course meal every night at 7.30pm..the food was excellent. There was a separate kids menu. The sauna facilities were beautiful, as was the Ani lounge. The daily view of the lake from the dining room and our bedroom was the star though! My only negative comment ; we were located in the old part of the hotel which is not shown in any of the advertised photos of this hotel. Whilst spacious, our bedroom and bathroom were dated and didn't reflect the premium nightly rate that we had paid. Tip; request a room in the new part of the hotel.