Hotel Karolina

I am extremely disappointed with our stay at Karolina Complex. I stayed here with my son for 11 nights / 12 days on an All Inclusive basis, after booking directly with the hotel. We paid approximately €1,500 for the two of us, so I expected a much better experience for the amount of money we paid. Unfortunately, the overall experience was very disappointing. Food The food was one of the biggest problems throughout our stay. Breakfast, lunch and snacks were very limited. If you did not arrive at the very beginning of the meal service, many products were already gone and were not properly replenished. For example, at breakfast, if we did not arrive very early, there were no croissants, ham, butter and other basic items available. There were also themed lunches on some days. However, the quantities were extremely limited. During our entire 12-day stay, I never managed to eat even one piece of sushi because it was gone almost immediately and was not properly replenished. The food was also very repetitive and, in our opinion, of very poor quality for an All Inclusive hotel at this price. The snack service was particularly disappointing. It was basically pizza and some cakes, with very little variety and almost nothing else available between meals. Ice cream The ice cream service was also extremely limited. Ice cream was only available during a very short period, approximately from 3:30 pm to 5:00 pm. For an All Inclusive hotel, I find this unnecessarily restrictive. There were also occasions when ice cream was no longer available even during the designated period. Bar The bar was also very limited in terms of what was available. However, I want to make it clear that the bar staff were one of the best things about our stay. They were friendly, helpful and welcoming, and they deserve recognition. Unfortunately, the limited selection at the bar did not match what I would expect from an All Inclusive hotel. Swimming pool The swimming pool was extremely cold and therefore not pleasant to use. Hotel and facilities The hotel and its facilities are quite old and clearly dated. However, I want to be fair and acknowledge that, despite being old, the hotel appears to be generally well maintained and cared for. The main issue is that the age of the facilities, combined with the limited services provided, does not provide good value for the price we paid. There was also very little entertainment or activities available during our stay, which was another disappointment for an All Inclusive holiday. Reception staff I also had a very unpleasant experience with one of the reception employees, who was extremely unfriendly and unhelpful. The attitude we received at reception was not what I would expect from a hotel welcoming international guests and paying customers. The last day – All Inclusive One of the issues that disappointed me the most was the situation regarding our last day. We arrived at the hotel after midnight on our arrival day. Therefore, we did not have lunch or dinner on the day we arrived. However, on our departure day, despite the fact that our transfer was not until 5:00 pm, we were told that we were not entitled to lunch. I find this particularly unfair. We paid for an 11-night / 12-day All Inclusive stay, but because we arrived after midnight, we did not have lunch or dinner on our arrival day. Despite this, we were not allowed to have lunch on our departure day, even though we were still at the hotel until the afternoon. Considering that we paid approximately €1,500 for two people, I do not consider this acceptable. Overall experience Unfortunately, the experience did not correspond to what I expected from an All Inclusive holiday at this price. The food was repetitive and poorly replenished, the snack selection was extremely limited, the bar selection was poor, the ice cream service was unnecessarily restricted, the swimming pool was extremely cold, there was very little entertainment, and we had an unpleasant experience with reception staff. The only particularly positive aspect for me was the bar staff, who were friendly and hardworking despite the limited bar offering. I believe that guests paying this amount for an All Inclusive holiday should receive a significantly better choice and quality of food, drinks and services. I am therefore very disappointed with our stay and would not recommend Karolina Complex based on our experience. I hope the hotel management takes this feedback seriously and considers improving the quality, variety and availability of the All Inclusive services offered to guests.

Absolutely amazing!!!!this was a top notch hotel w Absolutely lovely ppl who went out of their way to help when asked (theyre not mind readers im afraid anyone who isnt happy about that) ...the first day we had a young man take our luggage off of us immediately to take it upstairs for us(same on the last day) brought us to the rm asked if we needed anything etc it was incredible!!!!n i know they need to look serious but one smile at them n you get a smile every time they're young staff n theyre so sweet n so friendly!!! N the food...the fooooood!!!!!the first two days I kept shoving everything on plate cos it was a feast for the eyes!!!!incredible!!!!delicious!!!I was drooling even days after when I simply couldn't eat that much cos my stomach wouldn't allow it!!!!!too much amazing food!!!!Bulgarian night was a top night!!!!I even broke my no meat Fridays...it was just too good n I knew I wasnt gonna have that again anytime soon...it was defo worth it... On the last day we could put our luggage in a luggage rm n go about until the bus arrived could go back n forth if needed something out always helpful so were defo going there again n BTW you dont hear a peep from neighbours at night dunno how the hotel is made but I felt like we had nobody around us even though we did...fantastic holiday w the exception of weather of course after our arrival the weather turned for the worse we even saw a Bulgarian storm but I dont think the hotel owners n staff can do anything about ;) 105 out of 10

First impressions were very good, our room was clean and it was my partners bday so they had put a bottle of wine in our room. We were all inc. never had any problems with any of the meals. The pool is absolutely freezing !!! And everyone puts their towels out early ! Staff are not happy people, never smile or wish you good morning, there a young team who could do with some direction. Communication is extremely poor no information in your room regarding times of meals or bar service time. No curtesy room to use on the last day and we were not leaving the hotel till 10 pm ! So had to wash and change in the toilets. Now then let’s talk about the other guests in the hotel they’re rude and confrontational taking all the seats in the restaurant and saving them for themselves and friends causing a safety hazard obstructing fire exits. They bang into you and knock you out the way. Overall Bulgaria is beautiful,would I go back to this hotel unfortunately no.