Amphora

My two friends and I booked and paid extra for a Double Superior Room with Sea View. We were three people, but when we arrived, the room was extremely small and did not seem suitable for three guests at all. The biggest disappointment was that there was absolutely no sea view. Instead of the sea view we specifically paid extra for, our view was of a grass hill. The room also looked nothing like the pictures advertised when we made the booking. According to the room description, we were supposed to receive a queen-size bed and a sofa bed. However, when we asked the staff where the sofa bed was, we were told that sofa beds were only available in suites, despite the description of our room clearly stating that a sofa bed was included. Instead, we were given a tiny extra bed that was incredibly uncomfortable and hard as a rock. It was practically impossible to sleep on, so all three of us ended up having to sleep in one queen-size bed, which was obviously not comfortable. We spoke to the manager about these issues, but they were not helpful at all. We were offered no refund, no compensation, no room change, and no solution whatsoever. On top of that, some of the staff gave us unpleasant looks when we raised our concerns, which made us feel uncomfortable and unwelcome. Instead of taking our complaint seriously and trying to help us, we felt as though we were being treated like a problem simply for questioning why we did not receive what we had paid for. There were also far too few sunbeds available outside considering the number of guests staying at the hotel. Additionally, the pool area did not receive any sun until around 12–1 PM. The cleaning wasn't the best either, and tv did not work. Overall, this stay was extremely disappointing. We paid extra for a Superior Room with a Sea View and specific amenities, yet we received a tiny room with a view of a grass hill, an uncomfortable extra bed instead of the advertised sofa bed, and absolutely no help when we complained. We did not receive what we paid for, and the way our concerns were handled only made the experience worse. We expect this matter to be taken seriously and believe that we are entitled to appropriate compensation.

This hotel is a great location for the beach but not to get into old town by walking it’s at least 50 mins walk and not an easy one. We used Ubers a lot which is okay but the money mounts up. Hotel was very busy and quite noisy, breakfast is okay but not the best, lots of choices. The roof top bar is lovely, and a greet view of the sunset, but the service wasn’t the best. Hotel has a lovely spa but we didn’t get the time to use. Room was lovely, balcony had a fantastic view but didn’t feel very clean or well kept. Not sure it was worth the money we paid overall a nice hotel but just didn’t feel 4 star worthy.

We stayed at hotel amphora for 3 nights in July. Swimming pools are gorgeous and spa staff pleasant. Breakfast each day was good, but most of the waiting staff just chatting to each other. We were half board, first evening went for buffet, food cold and one staff member working in the restaurant. Had to go to the bar in reception to get our drinks. On the second day I asked at reception to speak to the manager about the cold food. Spoke to restaurant manager who informed me he would make sure buffet food hot tonight. Second night food still cold so we asked for food to be warmed up in microwave which they did. Third day asked to speak to manager again about cold food, was informed that every manager in the hotel finishes work at lunchtime so to come back the next day. I asked to speak to head chef and then eventually at this point, I was informed the restaurant manager would see me in 3 minutes, that evening we ate off the a la carte menu which was hot. We went for a walk after dinner around the lovely area, came back to hotel to find all staff on there mobiles, including the bar man. We will not return.

Arrived at 11 pm and no water in room during a heatwave. Asked for water and was told to use sink in bathroom for water or pay €13 for 2 bottles of water. Fell on a puddle of water on the first day near reception and was bruised and sore. Water was still there the next day. Staff not the most friendly, service not good, breakfast and food was not reflective of a 4 star hotel. Drinks were very expensive, €72 for 4 Bailey's. Curtains in room were not wide enough to fully cover the windows, no milk in rooms and tea bags not stocked up, dirty cloth left in bathroom sink, 2 towels only, iron broken, wifi was not good, no option for late check out. Air con good in rooms but not everywhere else, good location and would have plenty of potential under better management, no signs of managers around keeping an eye out, was fully charged a week before arrival. View is the best thing about the hotel. Extremely overpriced for what you get.

Really nice hotel on the seafront. Parking is underneath and car is very safe there. The one issue we had was that we wasn’t told that we have to prebook the buffet as we were bed and breakfast and not half board. So our second night the waiter point blank refused to let us have the buffet, saying we should have pre-booked. The night before, which was our first night we went too early to dinner but was advised if we came back an hour later we would have buffet. We ate ala cart that night, the following night was a shut down. When you’re sitting there with a couple of options on a menu that are very pricey and watching others eating the buffet food it isn’t good, especially when we were not informed. My wife had a discussion at reception and they agreed to it, but be warned. Pre book it if you are not half board. However the breakfast is on another level and the guy doing the egg options was really good, speaking in several languages and genuinely making conversation. An asset to the hotel. Would definitely revisit but make sure you use Uber from the hotel and not flag a taxi down. Will save you a fortune