Hotel Medena

This is not a four star hotel. We arrived and they would not accept our confirmation, but we finally got to our room. No water on the night stands as is customary, no Kleenex, no towel or towel rack in the half bath. Soap was half the size of a credit card. Shampoo was a joke. I brought my own and bought body wash in the lobby. I tipped the bell man seven Euros to help me with me bags and he left the luggage cart in the hallway. Breakfast buffet was cold both days. Coffee was also cold. Came back from my tour to find dirty coffee cups and dirty glasses in the bathroom. Not once but twice. The first day we did not get fresh towels. If you want to find a place with ill behaving children and screaming parents, this place is for you. I saw a mother drop her infant on the restaurant floor this morning. Apparently she did not know how to hold a baby. The baseboards are dirty and when I knocked to cover off the shower drain, some suspicious black scum came out which I cleaned with a piece of toilet paper. There is a yellow stain on the bottom sheet near the pillow. Finally, my friend commented that none of the staff smiles or is friendly in any manner. They hand you a drink with no expression. Whoever gave this hotel a four stars must not have visited or maybe he was bribed.

I stayed at Hotel Medena with my 6 year old. Only a short ride from the airport. Around 15eur via uber. Upon arrival we checked in and headed to our room to find it hadn’t been cleaned. As it was late at night we was asked to stay in another room and move to our allocated room the following day. The reception staff was really helpful and apologised what had happened. We checked into our room early the following morning before breakfast and the two cleaners prepared it for us and both was so polite and apologetic. Throughout our stay the house keeping ladies was always so friendly, even though there was a language barrier. The hotel breakfast was good. A selection of meats (hot and cold), different types of eggs, cheeses, cereals, yoghurts, muffins and a small selection of fruit and salad items. There was also hot and cold drinks too. There was indoor and outdoor seating, although only a few outdoor tables. The swimming pool and splash park was both lovely. The only issue at the pool is that some of the decking boards had broken and could cause an injury, particularly with young children running around. There didn’t seem to be any maintenance workers around fixing things, which is a shame as it would improve the hotel in my opinion. The pool area also didn’t appear to be cleaned each day and we never see anyone cleaning there. It just needs a hose down as people spill drinks and some leave rubbish sadly. There’s a lovely pool bar with friendly staff a selection of cocktails, beer, soft drinks and ice lollies. We wasn’t all inclusive so we had to pay, but it all seemed reasonable. We wasn’t drinking alcohol though. There was a good list of cocktails that was included in the all inclusive deal. The beach was lovely with clear turquoise waters and shingle instead of sand. The beach was extremely busy, but we always found a spot. There’s also a beach bar and fast food restaurant plus an excursion stand, jet ski stand and a small souvenir/beach shop. There’s also a stand selling pancakes and turbo or loaded chips too. We did jet skiing for 35eur for 10 minutes and parasailing for 90eur for us to go up together. Both was fun. There’s also paddle boards for hire a bit further up the beach. If you go to the ground floor of the hotel as you come up the steps from the beach (first entrance to the right at the top of the steps), there’s a selection of inflatables that I think other guests have left there when departing the hotel. This is a great idea as saves buying them and you can try different ones, which is a lot of fun for the kids. The fast food place was cheap and cheerful. We bought pizzas on some nights to eat on the beach. It was reasonably priced in there and the staff really friendly. There’s another restaurant if you come down the steps to the beach from the hotel and you turn right. There’s also a few beach bars, restaurants and an ice cream place if you turn right from the steps and walk a little way. You can catch the water taxi to Trogir from the Lidl stand as you come down from the hotel steps and turn right and walk a few minutes only. They run every hour minimum and the cost was around 10-13eur for one adult and child return. There are different companies doing the water taxi, so just be sure you use the same company on the return. Trogir is stunning and well worth a visit. We ate there a few evenings in the sushi place and people seafood restaurant. We also had ice cream and drinks down there. My little boy loved seeing the yachts and walking around the cobbled streets. He also loved the bridge up past the play park and castle building. We did a few day trips which we booked with the guy on the beach and also when in Trogir. We went to Mostar in Bosnia and Krka, Primosten and Šibenik. We enjoyed both but mainly Krka as we felt we got to see a lot. For the Mostar trip we had to get to Trogir for pick up at 5:55am. It was on a Sunday morning, so taxis was hard to get. Hotel security called a few but no one was answering. I eventually got one through bolt, but was told that the party goers are just finishing in split at that time, so all taxis are usually that kind of way. So I’d recommend anyone needing a taxi at this kind of time for excursions or the airport, book in advance to minimise the risk of any problems. We joined in some of the animation programme such as beach (in the sea) and pool water exercises which was a lot of fun. We see them playing mini golf and in the football pitches too but we didn’t take part. There’s also tennis courts to hire for 10eur per hour and there’s a mini disco and some night time entertainment but we didn’t go to it as we spent more time in Trogir or on the beach at night swimming and eating pizza. You can also get a ferry from Trogir to Split via the bura line for 10eur adult and 5eur kids one way. We did it and it took just over an hour and stopped in a place called Slainte too. Split is worth visiting but I didn’t feel it was anywhere as nice as Trogir. During the evening there was queues for a drink in the reception area. That was because of the all inclusive guests, so we often bought drinks from the small shops that was open late in the main reception area. But this could be frustrating if you are an all inclusive guest. The reception area bar closes at 10pm, however the area where evening entertainment is held was open later some nights, but it did not seem to be every night. The steps from the hotel to the pool and beach, was managed ok by me and my 6 year old, even in the heat as the area is quite shaded by the trees. They may pose a problem for less mobile people, however we enjoyed the exercise each day and we managed then several times per day without any difficulties. The hotel entertainment programme was not clear and we couldn’t find any details on it in English. This was a shame as we may of joined in more if we had access to this information. It would be great for the hotel to put something up in the main reception area so English speaking guests know what is happening and can join in more. The hotel rooms are basic, but clean and functional. Our room was quite modern but appears only half renovated with the doors being old and tired looking and also the balcony area, yet the beds and main room interior and bathroom appeared to be newer. The hotel corridors leading to the rooms lacked adequate lighting and made the areas feel very dark and dingy. The main reception, restaurant and communal areas was all modern, light and airy. The rooms offer a few safe with instructions on how to use being placed on top of the safe. Overall I would recommend this hotel as the location was great for travelling around the area a bit. We had a really nice time staying here and we don’t want to leave tomorrow. I would say our stay was such great value for the money we paid. I would recommend this to others, as you can get some good deals to stay here. Before coming I was worried as I had read some really negative reviews, however we found that by interacting with staff and learning some basic Croatian greetings, they was very welcoming and helpful. We are sad to be leaving.

Good vacation for a lot of money.. but french guests are more prefer as Slovak Czech Polish ppl.. better all inclusive not same food in bufet.. we paid same money but this is not correct from this hotel.. i was in Croatia 40 Times and this is nonsens

Stairs stairs stairs everywhere. Terrible personel. You can get only one keycard for your room No bottled water in “all inclusive” program No snack bar (cant count the bread with ham up in the hotel if you are at the pool - 500m by stairs away - your baby will be hungry between breakfast - lunch - dinner. All inclusive ends at 22pm, so as electricity in your room, reception etc.

Awful, would never stay again! Unfortunately, the hotel room was infested with bed bugs, which is both unhygienic and unacceptable. To make matters worse, the hotel staff were incredibly rude and unhelpful. The hotel is set in a lovely location, close to beach and pool is lovely, but inside the hotel and the staff were a real let down- shame!