TUI BLUE Makarska

A very nice hotel, friendly, clean, good breakfasts, good value, spacious , not over crowded. I’d come back for sure. Maybe keep the pool area swept and litter free but apart from that and the need for a bit of maintenance of tiles around and in the pool areas, it is absolutely fine for a 4 star. Igrane is so peaceful. I wouldn’t personally want half board, I liked the restaurants around the harbour but it is available.

This is a hard one because the location of the hotel is stunning and its very peaceful and laid back if you want a relaxing holiday. However some of the staff need some serious training in customer service. I'll list pros and cons to save this being an essay but i have also raised complaints with Tui. Pros: - beautiful location - reception staff friendly, as were Stefen at the pool bar and James in the buffet - good choice of food in the evening buffet, had something different every night - bed was comfortable - no sun lounger fighting, always plenty of beds - the lady who cleaned our room was also lovely - all areas clean and tidy - pool bar food was great, we had the burger, meat lovers pizza and chicken strips - infinity pool always quiet, relaxed and clean - Selection of cakes left in room for Birthday which was a nice touch Cons: - waiting staff in the main bar ignored us every night - booked the Culinarium to show up and be told "kitchen closed" - 130 euros for a day bed with service which was not serviced we had to go to the bar and get our own food and drinks and even then we didnt receive the full menu we paid for. The bed is also advertised with pillows and towels on the loungers, they were bare and the curtains on the day bed couldnt be closed, they seem to be jammed on their runners. - curtains in the room were fallen off the broken tracks - no drinks menu for the buffet, its just a guessing game until the waiter says 'yes, we have that' - tables on the terraces cleared so quickly when we went for another course we returned to find the table had been reset ready for other guests! - only a choice of 3 mocktails which is poor, i do not drink alcohol and a small glass of concentrate orange barely quenches thirst in 30 degrees heat. Mocktails were also not served at the Culinarium. - It rained one morning so the pool bar was closed for the entire day despite it being sunny throughout the afternoon/evening. - one particular waiter in the Culinarium was rude to everyone - I witnessed him drop menus on a table instead of handing them to the guests and then walk off without saying a word. Another guest then also asked him for a drink and the waiters response was a rather blunt "go upstairs". Considering I only paid around £860pp for the week half board, the breakfast, evening buffet and overall location for the hotel is good. Its just a shame we were made to feel unwanted in some areas.

Hotel is superbly located just around the corner from the village and the rooms are incredibly comfortable. Unfortunately we were next to the terrace, where there is entertainment every night, mostly very loud, awful singers/bands. Luckily they finish around 10.30pm. We booked B&B and breakfast was always excellent. We arrived in the evening so decided to eat in the hotel. It was very basic ‘all inclusive’ fare, very bland. If we had booked a cheap AI package somewhere it would have been ok’ish, but at €28/head plus drinks it was incredibly disappointing. The food at the restaurants in the village is 100 times better and cheaper. We also booked into the A La Carte restaurant one evening but when we walked up there we were told it was now closed in the evenings. We had only booked the night before, so it would have been nice if someone had let us know. My husband is disabled and we realised straight away that the disabled lift was not working and reported it to Reception, who were very apologetic and said they would get it fixed straight away. It was not fixed in the 10 days we were there and whenever we asked at Reception they just shrugged their shoulders and said it was out of their control. We also asked if we could be moved to a seaview room (and pay the extra) and were told it may take a day or two but that we would get a call when a room was available. We never heard another thing. Overall, taking into account the location and comfort of the rooms, the hotel has the chance to be excellent, as we expected from a Tui Blue standard of hotel, but the lack of thought and care made it a very expensive but average stay.

Had a great weeks holiday. Great spot away from hustle and bustle of other towns nearby. Well fed all week always plenty of choice. Breakfast very good. Good live music most evenings. Lovely bar area and outside seating to relax. Good swimming pools. Staff always helpful and friendly.

In a nutshell: Plesantly suprised as to how close hotel was to the village. Reception staff super welcoming. Room, as pictured, a little basic but comfortable with annoying cupboards built in making the room entry very squashed and narrow. Safe included. Wouldn't hurt to put a picture up to make it a little more homely though. Good shower. Room very clean & housekeeping very good. Balcony though small looked out over the village and bay. Common areas, carpets heavily stained, as if watermarked. a lot of chipped paint. I would not go to this hotel with reduced mobility as there were a lot of stairs. There was a lift but to my knowledge this did not get you to the pool and definitely not to the beach. Beach in town was more accessible. Breakfast lovely. Lots of choice, various milks, lots of hot & cold offerings both local & international. 3 types of honey, lots of yoghurt versions, granolas, cheeses, meats, breads and pastries. Staff v efficient. Gluten free breakfast offering - lots of sealed bread choices. But here there was a massive issue. Next to the GF products was a single toaster marked clearly (only in English) as GF. However the main toaster was broken. The main bread stand was right next to the GF toaster so everyone was merilly using the GF toaster for their non-GF products. I spoke to the manager who kindly offered to toast any GF bread in the kitchen for us, however I said to him that he should then take down the GF toaster sign and would need to replace this in the future. The sign remained in place for a further 3 days and I even turned it around so there could be no mix up, only to find it popped back up! This is poor and very easily remedied with a new sign offering to toast GF in the kitchen. No GF beer on offer here - not unusual - however most places in the village offered Sommersby or Aspalls, but the hotel did not stock any cider. Would be nice for a GF person to have this as an option, especially as it was obviously available. Pool areas x 2, main pool v nice with lovely sea views. Lots of beds and brollies - never ran out. No race for the lounger! Area v clean, but some damaged items around, some areas a little unlevel and a few pool tiles missing. Bases from broken or removed larger umbrellas still in place. Would be nice if these were cleared away. Handy little pool bar at each pool with nice lunch selection which also offered 2/3 gluten free options. Service one day (from the kitchen) was super slow for one dish. Think they forgot it. Infinity pool, v nice but lots of missing tiles. Was a discarded cigarette butt by the pool the whole time we were there and a green line at the water level. Very stepped access. Lovely sea views here & pine trees offering a bit of shade & greenery, great pool bar where staff could not have been more helpful with GF options. My lounger was quite ripped & never changed for one which wasn't, even though others were availabe. Funnily this made it more comfy so I used it several days but was surprised nobody removed it. Beach area is public but this was no issue - just you do see some kids on the weekend when you think you're in adults only, but only because the beach walk is public. Town had nice scattering of restaurants and a couple of cafes but they tended to all offer the same food. But were nice. A few tourist shops but quiet and local. One night the locals put on a music and dance event which was well attended by the tourists. All in a lovely holiday but there is definitely room for thought and improvement - whether it be the start or the end of the season I would expect a hotel to do rolling repairs but there was a lot of tidying up to be done.