Royal Palm Hotel

Royal Palm Stay The hotel is beautiful but lacks luster to say the least. We arrived with a packaged holiday around 1:30 PM, unable to check in. The hotel itself has only one common area. We were offered a beverage while we wait, but 1.5 hours doesn't go by very quickly when there is no form of entertainment anywhere in the hotel. No pool tables, tvs, or reading nooks. We were then checked into a two king connecting rooms, no living/common space. A room the staff thought would be more accommodating vice the one I paid for. The receptionist was mindful of enough to show us the actual room type we paid for, a suite with a common space and mini kitchen. We moved rooms. Traveling to with a toddler and teen, we know that we need a common space for eating and playing games. After settling into the room we noticed some amenities were missing. The room has a stove and microwave. There were no basic kitchen appliances and the microwave had to be physically moved for single use. This hotel is not all inclusive, we needed to be able to use the stove due to early morning excursions. No pots, pans, utensils, salt or pepper. When we called for a pan, a pot was delivered, still no utensils. The fridge did have a mini bar and the amenities in the bathroom were very nice. The bathroom door in the main room sounded as it would come off of the hinges every time it opened. When we checked in the pillows on the king bed were encased in beautiful gold and embroidered pillowcases. The next day when the room was serviced we received traditional white linen pillowcases. Not a big deal, but it took away from the “luxury” feel. The room was likely not ready for guests. The king bed was positioned in front of another king bed post. In addition to nails being in the wall where there were maybe once paintings. The outdoor pools were not only closed but unserviced. They were destitute and smelly, no water only dirt for viewing. The hotel is a part of a larger chain on the same strip, there was no mention of those areas and or bars/restaurants for enjoyment. Day after day our housekeeper missed key items even after stopping her in the hallway to tell her our specific needs. Almost every day day, a single roll of tissue in the bathroom for 4 people, no glasses, no coffee, and less than 4 towels. There was also no iron and ironing board in the room. The only operating pool in the Palm was out of towels and the pool although advertised as warm, was room temperature. Upon check out were given a €400 bill for the mini bar. We used every inch of that room and there was no mini bar price list anywhere visible. It should have been in or on the fridge. There were multiple markets within blocks where we were able to purchase wine and food. There is no way I would have rightfully drank/ate €400 worth of mini fridge items when I could have spent €100 at the market for the entire week. The receptionist called the manager and this went unresolved. We visited the Valamar while there. That is truly a luxury hotel and if given the choice, that is where I would stay. Not worth the money.

Breakfast very disappointing. Food not replenished quickly so lots of waiting around. If you order an omlette it comes about 45mins later or not at all. Not good at clearing plates. Room was large and excellent for a family however the family offering in general doesn't exist. No entertainment, playground or kids facilities. This was ok for us but if thats what you want don't stay here. Valamar collection next door is 5* - look, feel, facilities. This is more a 4*. Not a premium feel just a solid hotel.

Travelled with Jet2 Holidays. Be mindful you don’t get the view unless you pay extra! Went half board and it wasn’t great quality, long queues certain nights, slow to take a drinks order. Breakfast is fine as are the Restaurants so I’d go B&B. Be mindful Croatia is cheap.

Just returned from 11 nights HB at the Royal Palm Hotel booked via Jet2. The ONLY 5* here is the view...absolutely stunning from the sea view suites but the upgrade is costly. Whilst the suites are spacious and comfortable (with the best bed ever), and kept clean by the Housekeeping Team, they lack TLC...ripped settee and chair and broken/sharp glass edges to furniture in bedroom! Not what you would expect from a 5* Hotel!! There is a stocked fridge in the room, again costly. One bottle of water is provided on arrival and there are tea and coffeee facilities in the room. Bathroom products are good quality. The balcony offered glorious sea views but be aware there is absolutely no shade, neighbours' conversations can be overheard and the constant moving of balcony furniture rapidly becomes irritating!! The half board food option is poor/mediocre at best. Breakfast is good with lots of choice, if a little repetitive, but the HB evening meals are terrible...limited choices (repeated regularly), lukewarm at best and the dining room is akin to a canteen! Food at the other Restaurants (some of which were not open during our stay) on site is very expensive....40€ for a steak with no sides included! Yes there are other restaurants and bars close by but again expensive. The local bus into town is a short walk away and very frequent. Would we return....well it's the bottom of our list!!

Just returned from the Royal Palm Dubrovnic really nice rooms . Definetly no 5 dtar more like 4. It shows in brochure several restaurants . When you book half board you are only allowed to use one restaurant unless you pay which was not explsined in the Jet 2 brochure. The main restaurant was very busy of a evening you were looking for vacant tanles The choice of food was not that great . The prices of drinks very expensive. Would i return again to Royal Palm NO.