Valamar Camping Lanterna

Massively underwhelmed by this site in virtually every way. We’re leaving early after a rubbish experience. Overcrowded, over priced and charging for everything they possibly can whilst offering poor customer service and rarely a smile to be seen from the staff. Takeaway services advertised as open until 7pm but closed early two days running. Poolside is slippery and a massive health hazard. Electric scooters everywhere travelling too fast - a serious accident waiting to happen. The beach was so overcrowded with people we literally couldn’t sit down. Avoid unless you want to overpay for crowded chaos.

Overall, we enjoyed our stay at Lanterna Camping, but I was disappointed with how a safety issue was handled. My son stepped through a loose plastic grate around the pool, causing his entire leg to go through. He suffered heavy bruising and cuts, and although we were fortunate it wasn't more serious, it could easily have been. Reception asked me to email photos of the broken grate and my son's injuries, which I did immediately, including my phone number. After receiving no response, I sent two follow-up emails over the next two days and spoke to three different staff members before anyone took action. When management finally came to our campsite on the third day, they said they had tried to visit us earlier but we weren't there. However, a simple phone call or email would have resolved that immediately. They apologized and offered us a voucher for the pizzeria and a 10% discount on our stay, which I appreciated. However, I was disappointed that it took three days, three emails, and conversations with multiple staff members before the issue was taken seriously.

We stayed in a Maro Mobile Home (4+2) for four days. We really enjoyed the Maro Village, especially the family-friendly atmosphere. However, the pool water was quite cold on some days (around 25°C), which made it less enjoyable for swimming. The mobile home could have been cleaned more thoroughly before our arrival, but apart from that, we had a pleasant stay. The prices at the Valamar shop were reasonable, which was a nice surprise. Overall, we had a good experience and would consider visiting again.

Staff 1st Class. Excellent facilities.

Good service , the fastest food I’ve ever gotten, good ambience