Gravity Hotel & Aqua Park Sahl Hasheesh

It was a very good experience. First and foremost the staff was very nice and helpful. The hotel is Beautiful. And has a lot of pretty sights. They have very big pool areas where you can relax and enjoy the atmosphere or indulge in the many activities that the animation team do. There was a very good selection of foods. Really enjoyed my stay.

I had an amazing stay! Everything was great, and I honestly wished I could have stayed longer. Definitely an experience worth repeating!

Beautiful Hotel, Disappointing Customer Service – A Holiday Let Down The hotel is beautiful and has the potential to offer an excellent holiday experience. Unfortunately, after seven days, we were extremely disappointed by the customer service. The property is impressive, but basic hospitality, communication and care were often lacking. 1. Frustrating check-in at 2 am After arriving exhausted at approximately 2 am, we were met by an unwelcoming receptionist. Although he had our booking details and we provided our passports for scanning, he insisted that we send our flight details via WhatsApp, despite our showing the booking reference. This delayed check-in by nearly an hour. Any remaining administrative requirements could have been completed the following morning, allowing us to rest. Our first impression was extremely poor. 2. Chaotic late check-out Because our flight was not until 11:45 pm, we requested a late check-out. Reception told us to return at 10 am the following day, but when we arrived at 9 am, we were asked to wait. We were then told our room was unavailable and offered an alternative. Although my wife was reluctant to pack and unpack again, we agreed to move. We were told someone would collect us and transfer our luggage directly, but the staff member instead took us to reception, where our luggage was handed over for airport collection. This happened around 45 minutes before our original 12 pm check-out, while the replacement room was still not ready. We had to challenge the situation ourselves and received no clear explanation or meaningful apology. When we tried to pay for the extension in Egyptian pounds, despite having sufficient local currency, the receptionist insisted on US dollars or euros. This created another unnecessary difficulty on our final day. The porter was the only staff member who apologised. Unfortunately, the replacement room smelled of cigarette smoke, and by then we were too exhausted to make another complaint. 3. Confusing à la carte dining information As long-stay guests, we were entitled to two à la carte meals with advance booking. The Oriental restaurant was arranged without difficulty, but the Italian option was confusing. The main buffet restaurant displayed an Italian menu with prices, suggesting that guests could pay and dine there. However, when we asked, we were told this was not possible and were directed to room service. Only on our final day, after we expressed our frustration, did the restaurant arrange the Italian meal at no additional cost. Clear, consistent information would have prevented this disappointment. Overall verdict We were not expecting special treatment—only basic hospitality, efficient service, clear communication and staff willing to resolve problems. The repeated issues with check-in, late check-out, payment and dining arrangements significantly affected our holiday. Advice to future guests: Allow extra time for reception procedures, confirm late check-out arrangements and accepted payment currencies in advance, and double-check the à la carte dining rules. Message to management: Improve check-in procedures, communication between reception and restaurant teams, late check-out coordination and staff training. Courtesy, accountability and a genuine apology would make a significant difference. We came to Egypt to relax, not to spend valuable time resolving avoidable service problems. The hotel has great potential, but its customer service needs to match the quality of the property. Sadly, despite the beautiful surroundings, we leave disappointed. A beautiful hotel creates expectations; its people and service determine whether guests leave happy or disappointed.

During our stay here our son fell unwell with tonsillitis. The hotel staff went above and beyond. It has been the best customer service myself or my wife have ever received. The staff literally can not do enough for you. From the pool staff also ensuring every day we had a canopy reserved to ensure our son had shelter from the sun. Every day returning to our room and the staff had gone above and beyond, supplying fresh fruit , cakes , added a new sofa in our room without our request just to ensure comfort in case our son was unwell through the night. It’s been such a pleasurable experience and we will certainly be back. A special thank you to Nabil & janina for their continued help and support and showing such care towards my family. You made our holiday a very special one and your thorough care and help given was completely above and beyond our expectations. Amazing people and incredible hotel. See you next year ❤️ THANK YOU, from the Demaids

All the hotel's facilities and conditions matched the description. The resort made a very positive impression on me, and I can recommend it without hesitation. Right at the end of the hotel's jetty, there are corals and a wonderful area for snorkeling.