JAZ Makadi Star Resort & Spa

We booked a royal suite at this lovely hotel and the heated pool and private garden were just idyllic. The service was exemplary with every staff member trying their best to please. The food in the main restaurant was the best we have had in our many visits to Egypt. There were a huge range of breads and salads, the cakes and desserts were excellent and the main courses changed daily - delicious lamb, salmon, beef, turkey and even roast quail one day as well as prepared casseroles and so on.

A lovely relaxing time very clean the food was amazing and a great choice. Our room was spacious mustifa just spoilt us ,all staff were eager to ensure you enjoyed your holiday.The area…. gardens were immaculate beautiful walks and the beach was impressive. Entertainment at night was impressive .we felt recharged and would love to go back nice quiet relaxing holiday.

Just left this resort after 9 nights. We had high expectations and unfortunately it did fall short. We wanted to leave a report whilst in the resort but Trip Adviser is blocked in Makadi which tells you something… Very nice check in and very warm welcome so off to a great start. Shown to our room and immediately nipped out for a drink as it was late and we needed a refreshment. Note all beverages after midnight are chargeable. When we returned to the room we noticed a vibration through the building structure. Turns out this was the air conditioning plant on the roof. They did offer to move us but it was several days before they could do so as the hotel was full. You need to get up at 6:00 am if you want a decent sunbed as that’s when the rush starts. No toiletries in the room other than shampoo and conditioner in tubes stick to the wall like budget hotels. Communication was poor as we missed out on the end of Ramadan feast because we weren’t told about it. You can eat in 2 à la carte restaurants (one on site and one off) but they don’t volunteer that. I was told that 3 days notice was required to book an à la carte and when I did so was told it was fully booked. I happened to pass the restaurant on the evening we wanted to eat there and there were only 3 couples dining and we never got to eat there as it was our last night which was disappointing but the management didn’t care. We had a contestant fight with the cleaner who kept removing things from our room such as soft pillows we’d requested, pool towels without refreshing them and food which was wrapped for bedtime snacks. Overall the food was very good save for two occasions when the desert was still frozen 2 hours into service. If you want to leave Makadi bay for a trip to Hurghada be prepared to wait an hour for a taxi as it takes forever to get through the security gate. Also be prepared to pay quadruple the price advertised by Uber. The hotel was spotless and the staff did go out of their way to resolve what they could but they still missed the mark in my eyes.

I agree with every good thing said about this hotel. I won’t repeat it all but will just write a few different things which will give an idea of the ethos of this hotel. Thank you for the gift bag with nice surprises that every guest receives. Thank you for leaving a generous picnic in our room when you knew we would get back very late after a full day trip to Cairo. Thank you for the immaculate pool and well kept tennis court that we used every day and that massively enhanced our holiday experience. Thank you to all the cheery, friendly staff who anticipated our every wish before we’d even thought of it ourselves. We’ll be back next year for sure.

Great experience through and through, totally recommend The beach is 5 mins walk away, the food was surprisingly good and diverse, room was cleaned well and the staff is very attentive.