Palm Royale Resort

Our stay at Palm Royale Resort Soma Bay started with an unfortunate room discrepancy upon arrival, as the initial room did not match our reservation. However, the way the hotel management handled the situation was absolutely exemplary. Mr. Kannan Subramaniam (Rooms Division Manager) personally stepped in and completely turned our holiday around. He showed true professionalism and 5-star hospitality by making sure we were properly moved to the beautiful Club Superior room we had originally booked in the main building. To compensate for the initial inconvenience and the stress of the first night, he also generously provided us with complimentary dinners at the à la carte restaurants and spa massages for our family. Thanks to his swift and executive care, we are now having an incredible VIP vacation. The Club Superior facilities are outstanding, the lounge access is a great privilege, and the entire staff goes above and beyond to make us feel welcome. We are traveling with my daughter and my extended family, and everyone is having a wonderful time. We highly recommend booking the Club Superior category for the premium experience! A huge thank you to Mr. Kannan and the management team for proving that guest satisfaction is their absolute priority. We will definitely return!

Absolutely fantastic hotel. The facilities are 2nd to none. The staff do everything they can to help everytime you need something and always have always got a smile in their face.

Thank you to Palm Royale Soma Bay for an amazing stay! ❤️ Everything was absolutely perfect – the beautiful surroundings, delicious food, and especially the wonderful, friendly, and helpful staff who always took care of us with a smile. We are leaving with beautiful memories and would love to come back again one day. 🌴☀️ Thank you for everything! ❤️

Once again a wonderful stay at this hotel. The welcome on arrival is so friendly and welcoming from Hakim and his team. The rooms are immaculate, and were kept that way throughout our stay. Any special requests are dealt with efficiently and promptly. As we are big tea drinkers we asked for a bottle of fresh milk to be in our mini fridge. No problem at all, and it was replaced regularly for us without having to ask. The restaurants are exceptional, the 4 speciality restaurants in particular offer really tasty authentic meals. The asian restaurant run by Nishantha delivers really amazing indian and thai food - tastier than we get at home! The Lebanese restaurant has a very good choice of authentic dishes, and the Greek restaurant run by Mustafa has lovely delicious meals. If you don't fancy a full meal, just have a couple of starters - they really are lovely!! The buffet is also very good, with theme nights throughout the week. Mena and his team of bar staff are always smiling and happy to serve whatever you like, and the all inclusive drinks are delicious. We are not big drinkers, but the beer and cocktails were lovely! There are plenty of sun beds on the beach or by the pool if you prefer. The beach is lovely, with a gentle sandy slope into the sea which is really easy to get in and out of if you are a little unsteady on your feet. If you need any help, Mohammed and his team of lifeguards will help you. There is different entertainment every night if you like to stay up which the animation team go above and beyond to supply. There are kids shows and evening activities too which I haven't seen before in an Egyptian hotel. If you need any other help, Yasmine and the rest of the guest relations team sit in the reception area and are ready to help any time. Water sports are great apparently. We don't do them, but spoke to many people who spent the whole day kite surfing, diving, snorkelling etc. Overall, this hotel is so successful due to its low staff turnover. Many of the employees have worked here for years, so the service is very slick and you are made to feel a valued guest. It feels a very genuine welcome, and throughout our stay we were always met with smiling faces and nothing was any trouble. We are so happy that we have already booked to return again in January! If you are looking for a holiday company to book with, I believe that Love Holidays go here, or Booking.com but we book direct with the hotel. Hope this helps you decide to go here - you won't be disappointed!

The place I love returning to, year after year I have stayed at Palm Royale more than 20 times, and it genuinely feels like my second home. The resort is spacious and beautifully maintained, with immaculate gardens, a wonderful private beach and plenty of sunbeds. There is a main pool, a children’s pool and a quiet pool, so you can choose the atmosphere that suits you. The animation team runs friendly sports and exercise activities for anyone who wants to join in, and there is evening entertainment too. The rooms are comfortable and a good size, kept clean and well cared for, with beautiful views from the balconies. The large buffet restaurant has indoor and outdoor seating and caters for all tastes. For a special meal, the à la carte restaurants are delicious. As lovely as the resort is, I go back for the people. Some of the staff have been welcoming me since my very first visit. Mena, Malak, Nashanti and Mousafa are among the wonderful people who make me feel so at home each time I return. I want to give a special mention to Mr Kannan, who looks after your every need. He is unfailingly helpful, polite and professional, always smiling and, above all, so very kind. The care he gives feels personal, and I am truly grateful for everything he does. The buildings, beach and gardens may be what first draw you to Palm Royale, but the people are what bring you back. The people of Egypt are special, and this hotel has the best of them. I already cannot wait to return next year.