Pickalbatros Citadel Resort Sahl Hasheesh

I had a wonderful stay at Pickalbatros Citadel Resort Sahl Hasheesh. The hotel is beautiful, the sea is amazing, and there is a great variety of restaurants to choose from. The hospitality is excellent, and the staff are friendly, welcoming, and always willing to help. I would especially like to thank Marwan Mahmoud, the young gentleman at the reception, for his kindness, professionalism, and excellent service. I would also like to express my sincere appreciation to Mr. Mostafa, who kindly helped me change my room when I was not satisfied with the original one. He arranged a better room for me, which made a real difference to my stay and allowed me to enjoy my holiday much more. Their attention to guests’ comfort and satisfaction truly deserves recognition. Thank you both for making my stay more enjoyable!

Rooms: Rooms are very good but just slightly too big what what is needed - due to the size of the room it took along time for the aircon to actually cool the room down - the beds could do with a softer mattress and some better lighting Food: Food was a solid 3/10. Every night we had to go to all of the buffets to just to try and find something to eat - food was lukewarm due to being batched cooked and then left with in heat lamps or metal containers with candles under. Did try and ask multiple times for fresh food off the BBQ stations but they just point to the food left in the containers. The 2 buffets did not have a theme to them, which other hotels offer it was always a lucky dip. They also had an "Ice-cream" shop however on our second day they ran out and offered a cheap ice lolly alternative in its place which only came in 2 flavours. Me and my partner both got food poisoning from the lasagne in the Italian Restaurant you book. We know this due to me being a fussy eater and this is the only thing we shared. I will say the Pasta & Pizza stations were very very good and this was we mainly ate as it was always good and fresh food. Staff: some staff were excellent but the majority were quite rude, lacked very very basic english. The "Life Guard" by the hot tubs was VERY rude and aggressive when just trying to look at the hot tubs or move a sun lounger or a umbrella. Alcohol: Even this is advertised as all inclusive including alcohol - please do not get your hopes up as these are "house" brands and 5 different options. Hotel Activities: As someone who has ADHD i love taking part in the activities the hotels have to offer - however there was not a single one done even though there was a time table for every day. They only did the "main" activity in the infinity pool however this was once a day for 45 mins. The nighttime entertainment was not the best - the young lad who did all the circus tricks was a 10/10 but the rest were very boring. Hotel: The hotel offers 3 pools however they are not big at all - you do not have to fight for sunbeds but they lack the "main" pools most hotels offer. The hotel itself is aesthetically beautiful and you struggle to take a bad picture. However it is MASSIVE we averaged 17k steps a day with a lot of stairs climbed. The snorkelling within the hotel was amazing and was just as good as the trips in Egypt.

Great place! Fourth time here and again excellent service! It's our room 3031. We will be back.

super experience both from location and service side. Food/beverage top. Sea and beach all super good and well maintained.

I was very impressed with the cleanliness and comfort of the room. Everything was perfectly arranged, the bathroom was spotless, and the housekeeping team maintained excellent standards throughout our stay. Their dedication and attention to detail truly made a difference. Exceptional service and a wonderful five-star experience!