Pickalbatros Citadel Resort Sahl Hasheesh

Hotel Management & Service I was truly impressed by the excellent hotel management, especially the professionalism and respect shown by the Desk Manager, Mr. Haytham. * A great variety of activities and entertainment programs throughout the day. * The staff are very well-trained, respectful, friendly, and extremely helpful. * Excellent cleanliness throughout the hotel, including the floors, walkways, and tables. * The food quality in all the restaurants was very good. * The restaurant staff were always welcoming, smiling, and happy to assist. * Fast and efficient room service. Overall, the service was exceptional, and the entire team made our stay enjoyable and comfortable.

We had a truly wonderful stay at Albatros Citadel Resort Sahl Hasheesh and the experience exceeded all expectations. From check-in to check-out, the level of hospitality was outstanding. A very special thank you to *Mr. Haitham Yehia, the Front Office Manager, for his exceptional support, warmth, and respect. He made us feel genuinely welcomed and ensured everything ran smoothly. I’d also like to personally recognize: - Mr. Ali Hani, Waiter at Alfredo Restaurant for his excellent service, attentiveness, and for making every visit to the restaurant so pleasant. - Mr. Mahmoud Fawzy from Housekeeping for keeping the rooms immaculate and for his quick response to every request. - Mr. Islam El Mahdy at Rocks Italian Restaurant for his great cooperation, genuine hospitality, and for making our dining experience memorable. The staff here truly go above and beyond. Their care, professionalism, and friendly attitude made our vacation unforgettable. We highly recommend Albatros Citadel Sahl Hasheesh to anyone looking for top service and a place that feels like home.

Amazing hotel Many pools and the lake is fantastic The staff are very friendly and polite The rooms are clean and wide The building is like u have entered a historical place It is one of best hotels I have ever visited

Everything was absolutely perfect! The staff were incredibly kind, friendly, and helpful. They always provided everything with genuine care and made us feel very welcome. The service was excellent, the hotel was very clean, and the overall treatment was professional and classy. We truly enjoyed our stay and would definitely recommend this hotel ♥️ Thank you

Great snorkeling for my 10 year old son in the shallow lagoon. Also good snorkeling outside lagoon (deep water) on nonwindy days. Life vest can be borrowed for free. Food is good, sometimes there is fresh mango buffe, very tasty. I liked the moroccan dishes, indian dishes and the roasted/grilled/cooked chicken dishes. There is no grilled fish except on seafood evening. They have coca cola normal/zero on all inclusive. I was happy it wasn't pepsi. It's nice to chill after dinner in the bakery or the cafe (also all inclusive) There is a starbucks (pay separately) if you want real coffee. The entertainment is ok, they try to entertain both kids, young adults and adults. Not easy. Staff is well trained. tips: Try getting room in building 3 in front of the palm pool. Its close to everything. At least get a room near the restaurants.