Serenity Alma Heights

Great place. There's something for everyone. Delicious food and great entertainment.

please clean more pools and drinks the whole hotel is good

I went here with my husband for 9 night ..everything been spotless! We had an absolutely fantastic stay at this hotel. From the moment we arrived, the service was exceptional, with friendly and attentive staff who made us feel welcome throughout our holiday… The rooms were spacious, spotless, and beautifully maintained, with comfortable beds and excellent facilities. The all-inclusive package was outstanding, offering a wide variety of high-quality food and drinks throughout the day. Every meal was fresh, delicious, and catered to different tastes, with plenty of options available… The hotel grounds were immaculate, featuring stunning pools, relaxing lounge areas, and direct access to beautiful surroundings. The entertainment team worked hard to provide enjoyable activities and evening shows that matched out expectations ..always friendly,smiling ready to give us any instruction we needed ! “ Sami been our favourite 🤗 “ What truly set this hotel apart was the attention to detail and commitment to guest satisfaction. Nothing was too much trouble, and every member of staff contributed to making our stay memorable… We left feeling relaxed, refreshed, and already planning our return visit. I would highly recommend this hotel to anyone looking for a luxury all-inclusive holiday. Definitely deserving of its 5-star rating!

This is our 3rd time here and its was a lovely holiday From the moment we checked in, the staff was welcoming, professional, and always ready to help with a smile. Rooms are Clean, spacious, and well-maintained. The housekeeping team did an amazing job keeping everything fresh daily. The food was great variety at the buffet and a la carte restaurants, catering to all tastes. The pool areas are well maintained with plenty of sunbeds to use you'll never not have one. What truly made our holiday from good to unforgettable was the incredible animation team (julia sammy adel) just mention a few they are the absolute heartbeat of this hotel from morning until late at night, their energy, enthusiasm, and warmth kept everyone in high spirits. ​What we loved most about them was their approach they were engaging and full of life, but never pushy If you wanted to join in the fun they welcomed you like an old friend if you preferred to just lounge and relax, they entirely respected your space.

I went here for holiday for about 9 nights with my wife … all I can say it’s that it’s been like a perfect holiday, relaxing enjoyable with all kind of activities from the animation team which they make our holiday better and better.. all of them been so friendly, always trying make us laugh, inviting us for all kind of games , aquagym , beer pong and many more .. Sami it’s been the best guy from their team for us , always came to us smiling having all sorts of conversations (AMAZING GUY) .. The hotel so big and clean , nice pools .. nice food , nice drinks .. All the staff so friendly from the cleaning guys to the managers..All so friendly! We will definitely came again ! ❤️