Serenity Alma Heights

Our stay at Serenity Alma Heights was a good experience overall! The food was probably the only aspect I enjoyed a little less. Perhaps I am simply not used to some of the spices and flavours, but I genuinely believe there is room for improvement, as I am sure the food can be even better. The cleanliness was good, and I was especially touched by the birthday cake I received on my special day. It was such a thoughtful gesture, and I was truly grateful for it! One of the highlights of our stay was definitely the entertainment team. They were absolutely amazing! They knew exactly how to interact with guests, make us smile, create a wonderful atmosphere and ensure everyone felt welcome and comfortable. They were all so friendly, energetic and approachable. A special mention goes to Samy, Bedo, Lety, and the lovely girl with freckles whose name I unfortunately didn’t get to remember. You all made our stay even more enjoyable! Overall, we had a beautiful experience, created some lovely memories, and truly appreciated the hospitality and positive energy of the staff. Thank you for making our stay special! ❤️

An absolutely fantastic holiday ☀️❤️ We’ve just returned from spending two brilliant weeks at the Serenity Sun Ray Hotel and honestly, what an amazing holiday we’ve had! From the moment we arrived to the day we left, everything was excellent. The hotel, facilities, staff and atmosphere all made for such a fantastic experience. First of all, a massive shout-out to the animation team. They were absolutely brilliant! Their energy, enthusiasm and friendliness made such a difference to our holiday. They worked so hard to keep everyone entertained, always had a smile on their faces and really helped create such a fun and welcoming atmosphere! Every single member of staff deserves a mention too. From the lifeguards to the bar staff, restaurant staff and everyone in between, nothing was ever too much trouble. Everyone was so friendly, welcoming and always happy to help. The water park was brilliant, with plenty to keep everyone entertained, and all the pools were great. There was never any problem getting sunbeds either, even in the mornings, which made such a refreshing change from the usual holiday rush of people putting towels down at silly o’clock! The food was lovely, with loads of choice throughout our stay. There was always something different to try, and plenty of options to suit everyone. Our room was always spotless, with housekeeping doing a fantastic job every day. We especially loved the little towel art surprises. Another highlight was the snorkelling. The beach is just a two-minute shuttle bus ride away, and the underwater world was absolutely amazing. Being able to snorkel straight from the beach and see so much beautiful marine life was a real bonus and something we thoroughly enjoyed. The fairground rides were also a brilliant addition, especially for the children, giving them even more to enjoy during the holiday. All in all, we’ve had the most amazing two weeks. It’s the people who really make a holiday special, and the staff at this hotel absolutely made ours. Everyone works so hard to make sure guests have the best possible experience, and it certainly doesn’t go unnoticed. Would happily recommend this hotel to anyone and wouldn’t hesitate to return! 🌴☀️

An absolutely wonderful experience! ❤️ Everything about this hotel was exceptional, from the warm welcome and friendly staff to the cleanliness, comfort, and outstanding service. The entire team was incredibly professional, welcoming, and always ready to go the extra mile to make our stay enjoyable. The atmosphere was lovely, and every detail made us feel comfortable and truly taken care of. It was definitely an experience worth repeating. Highly recommended! We would absolutely love to come back again. ⭐⭐⭐⭐⭐

What a week! From start to finish we had such a great time, I had read mixed reviews on the hotel but our experience of a family of 3 (one being a 15 year old) was fantastic, the staff could not do enough to make our stay great. Always a good selection of food at the Buffet and the al a carte meals we had (Asian/Mexican/Italian) were all delicious and service great. We spent most of our stay at the pool and we loved the mix of entertainment and chill time, there was no pressure to get involved and everyone was so lovely. We took part in daily stretching classes, yoga and aqua aerobics as well as going to the shows and bingo which were all good. We went quad biking, scuba diving and snorkelling as well as spending time on the beach and it was great that all of this was on our doorstep in the sister hotel. General housekeeping, atmosphere and all the staff were great. A special shout out to the animation team who made our stay extra special, we made some amazing memories 🩷🩷🩷

We had a fantastic stay at the hotel and thoroughly enjoyed our experience from start to finish. The hotel itself was lovely, clean and well maintained, with a great atmosphere throughout. The service was excellent, with friendly and welcoming staff who were always happy to help and made us feel comfortable throughout our stay. The food and drinks were great, with plenty of choice and something for everyone. There was a good variety, and we always found something enjoyable to eat and drink. The entertainment was also really good and helped make the holiday even more enjoyable. Overall, we had a brilliant time and couldn’t fault much about our experience. We would definitely recommend this hotel to anyone looking for a relaxing and enjoyable holiday. We would happily return in the future!