Steigenberger Aqua Magic

Great location. Food ok. A lot od pools. Animation team amzaing

Steigenberger Aqua Magic is already a fantastic resort, but Mr. Mina Medhat takes the service to a whole new level! Due to a delayed flight, he went above and beyond to extend our room stay and ensure we were completely comfortable. I must also mention the lovely lady who assisted us—to my shame, I forgot her name, but she was so warm and welcoming from day one! Their exceptional kindness and top-notch service sealed the deal for us—we are 100% coming back next year because of them!"

Everything is good and the servers are so friendly but only one comment the animation team needs to be more active

Let me start by saying we probably chose the wrong hotel for our stay. The hotel itself in parts is a little tired looking but always clean. Our room was spacious with plenty of storage and the usual safe, mini bar, kettle etc but was quite dark with old furniture and fittings and very noisy aircon that had a mind of its own. There were only a few plug sockets and had to move furniture to find 1 near the bed , no USB chargers so take travel plugs. The food in the main buffet was ok, nothing actually wrong with it but not much variation but the dining room itself was very noisy with kids running all over unsupervised. Again by the main pools it was always loud and we had kids shouting and playing by our room after 0100am . Like I said I think we chose the wrong hotel and this could be what you want in a hotel? However if you want peace go the adult only roof relax pool, this was always quite with plenty of beds and parasols etc. Our second week was much quieter , but still hectic in dining room. The water slides are worth a visit though. The 3 A La Carte restaurants were nice, our favorite was the Italian by the water slides. The team in there were absolutely amazing and could not do enough for us , very friendly and funny, they really made a difference. All the hotel staff were great , very friendly and helpful. A special mention to Mahmoud in the Sky Bar, makes fantastic cocktails and he is such a nice guy ! You can walk down the avenue outside or walk across the road through the sister hotel and go the beach which has plenty of beds etc but not much to see in the sea if you want to snorkel. Be aware if you have a late flight, once you check out at 1200 they turn your wifi off! Nothing really wrong with the place, it just wasn't the hotel for us but if you want something for kids it could be just up your street. I think we expected more from an Egyptian hotel .

I had a wonderful time at Steigenberger Aqua, i will come again for sure