TUI BLUE Makadi Gardens

Arrived on Sunday 29/3/26 for our 6th visit this hotel is the best we have ever visited the food and clenliness is outstanding as for the staff you will never meet a set of people more freindly and helpful and attentive theres to many to mention but heres just a few who made our time and holiday at the hotel special once again Ashraf beverage manager hatam manager of the lindo bar and cullanarium waiters Mustafa whalid who work around the pool serving drinks all day the restaurant staff eslam and all the others who work so hard to make your dining experience so nice all the reception staff like tarek who are so professional with any queries you have Kareem in the coffee shop who makes the best coffees in Hurghada and a special thankyou to Mando whos on the animation team whos positive attitude and freindleness is a gift to everyone who visits if you visit this hotel i can gaurentee you wont be dissapionted we look forward to our next visit will see you soon and once again thanks for everything you staff do for everybody who visits

I’ve stayed in quite a few hotels, but this one just felt different in the best way. It wasn’t overly polished or fake, it felt real, relaxed, and full of good energy. I spent most of my time by the pool, and Mahmoud and Islam at the pool bar honestly made it. Always in a good mood, joking around, and just easy to be around, it felt more like seeing friends than staff. Mando from the entertainment team is something else, completely crazy (in a good way), full of energy, and somehow gets everyone involved whether you planned to or not. And a big thank you to Tamara from guest services, she was genuinely so helpful and kind the whole time. Nothing ever felt like too much, and she really made a difference to my stay. Overall, it’s the kind of place you leave already thinking about coming back.

Do not bother Very disappointed

Can’t speak highly enough for the service, friendliness, food, accommodation, cleanliness and fitness program. This hotel had everything we could wish for to ensure we had an amazing holiday. The staff however made it extra special and I would like to name just a few, although everyone we met were friendly. Special mentions go to Mahmoud, Hamdy and Islam at the Pool Bar who seemed to know exactly what we wanted and when we wanted it. El Sayed Restaurant Manager who not only ensured we had everything we needed in the Restaurant but also walked around the hotel talking to everyone to make sure they were happy. He made us feel very special. Mahmoud the Head Chef cooked us special meals, because he could and for no other reason and believe me they were very special meals. Bassam, Chef also made us a very special mushroom soup - absolutely delicious and again made us welcome and made us feel special. Hero was superb with the aqua aerobics classes and also speaking to us outside the classes to again making us feel special and ensuring the aerobic classes suited us as we both have arthritis. Abdullah our room guy was friendly and efficient. Our room was spotless always. Last, but most definitely not least, is Alia from guest relations. She spoke to us every day ensuring we were happy or if we had any complaints or if she could do anything to make our stay more comfortable. She made us so welcome and is such a lovely girl I wanted to adopt her! We will definitely be back.

It wasn't like this at all last year. All the guests liked the managers here especially at the Lido The service is slow and I don't want any apologies I appreciate you all but I really don't like this month's rating at all unlike last year when the team was balanced and strong Today the staff are really lazy especially at the Star Bar It takes a long time to prepare drinks and the situation has become unbearable. I really don't want excuses or more attention than others. We don't want any apologies Just try to be like the old team that was here they were really strong fast and understanding of all our needs for drinks and food I hope you understand what we're going through Thank you #kd.