Xanadu Club Makadi Bay

I went there for a family vacation and i enjoyed a great experience . They have great stuff with excellent service . Special thanks to Miss Hager Ragab Mr. Amr Fawzy andMr. Abdel Hady Hussein . They are so wonderful and great experience with them

Mohamed Ahmed In blue bar the best waiter, very friendly! He made the best coctails! Mostafa Essam he is very friendly and attentive to the guests. He help in evrything he can.

I think I spent one of the best and most relaxing week of my life here. The staff is very nice, everybody always smiling. I would especially like to highlight one person who made me smile every day. Ahmed Farag is the nicest waiter I have ever met. Thank you very much. I spent a very valuable time here with my family.🩷

I would be careful about stating what Ahmed “felt” or his motives as a fact. A stronger review is to describe the behaviour you experienced and how it came across to you. 1-Star Review Our stay was extremely disappointing, and the main reason was the experience we had with Mr. Ahmed Mohsen, Assistant Director, and the front desk team. We booked more than 10 rooms and spent a significant amount of money at this resort. Instead of feeling valued as guests, it felt as though we were being nickel-and-dimed at every opportunity. Every request seemed to turn into a discussion about additional charges, exceptions, or limitations. Rather than looking for ways to help, the front desk appeared focused on finding ways to charge more and provide less. What made the experience particularly frustrating was the attitude we encountered. It often felt as though because our group had secured a favourable room rate, we were treated as less important guests. Whether intentional or not, the message we received was that we were not deserving of the same level of service and hospitality as other guests. That is not what anyone expects when booking a luxury resort. After years away from Egypt, I returned as a Canadian visitor hoping to create great memories with family and friends. Instead, I spent a considerable amount of time dealing with unnecessary issues, disputes, and constant resistance from the front desk. Hospitality is about making guests feel welcome, not making them feel like a burden. The most disappointing part is that these issues could have easily been avoided with a more guest-focused approach. Rather than trying to find reasons to say no or charge extra, management should focus on customer satisfaction and long-term relationships. Unfortunately, the actions and attitude displayed by Mr. Ahmed Mohsen and the front desk team overshadowed the entire experience. We will not be returning, and I would not recommend this property based on how our group was treated.

We had a really good week at the hotel. All member of the staff is very polite and friendly. There are cleanliness everywhere. On the beach we had a very very special treatment from Ahmed Farag. He is the best. He smiled all day, brings us everything without asking when he saw empty glasses. Always have some friendly words for us. We never met as good staff as he, that kindness he has. He treats us like a friend, not just a guests.