Xanadu Makadi Bay

A great resort that we would recommend and visit again. The hotel was great in terms of location about 40 mins on shared transfer from airport. Greeted by staff and welcome drinks and shown to room. We had a room in main building which was great with lovely views. We travelled with one child and one infant and great size for us. Rooms very comfortable and cleaned well. Thanks to Nahir for that. (Hope that’s right) Great celebratory towel design on bed and gifts in room for anniversary. The guest relations team is great and convenient to be able to WhatsApp them with any queries and questions. They always check in to make sure been completed too. The entertainment team were okay. Not as present as have been in other hotels and didn’t see like an opening dance routine or anything like that. Night entertainment was mainly good with big shows if wanted it but also quieter chilled in the sky bar but is not air con as open air. Staff very friendly and attentive and can’t do enough for you. Yes restaurant gets busy but staff will always help find a table for you so was never queuing. À la cartes were lovely - with tried Turkish and Italian and would recommend. Turkish lovely with all the mezes. Kids club was plentiful although we didn’t leave our 5 yr old there as didn’t feel it was very safe and secure. We went a couple of times and I stayed with them. Carolina in there was a great person and our 5 yr old loved her. Made stay really special and made sure at mini disco told us what to expect next day so not to miss anything. Also gave our girl some gifts on last day too. Beach is lovely for families with sloping water and a little reef that’s walking distance and not too deep. Snorkelling was a hit. Would return and recommend.

Xanadu hotel is the most bad hotel i visit before it must be 1 star hotel not 5 star Firstly reception staff very bad and not corporate with me . My booked was villa the villa is very bad and not clean they keep insects every where also inside villa they have lizard in every where my children afraid all the time to walk inside it And i called them many times to solve proplem but no action from their side. Staff in resturant not kindly and have cold treatment and their way in speaking very poor Specially pizza and snack resturant. Finally it ahorrifying experience and i advise to never book at this hotel again

We are a Family who visited this hotel twice in August 2025 and July 2026 Positives * Spacious, clean, and impressive reception area with a warm and welcoming check-in. * We arrived at 12:00 PM and were invited to have lunch while our room was being prepared. The room was ready by 2:00 PM. * Excellent food quality with a wide variety at both breakfast and dinner, and the menu changed daily. * The Turkish Restaurant served delicious food, and the staff were friendly and attentive. * Snack bars offering drinks, nuts, and chips were available throughout the resort, including near the main building, pools, and beach. * Lunch was available at several locations, making it very convenient. * Large sandy beach with plenty of available sunbeds and a designated snorkeling area. * The aqua park is excellent, featuring many slides, a wave pool, and a dedicated kids’ aqua park. * There is an additional children’s water play area called Fancy Land, which our kids enjoyed. * Swimming pools were clean and enjoyable. * Staff were welcoming and helpful throughout our stay. Special thanks to Mr. Mostafa Mahmoud at the main restaurant, who spent considerable time helping us find one of our children’s lost toys, and Mr. Adel Abdallah from housekeeping for room 4110, who kept our room spotless and delighted our children every day by creating creative figures using toys and blankets * Golf carts were readily available around the resort, making it easy to move between different areas. * there is a new area for shopping * there are clinics everywhere and there are a pharmacy Negatives * We found one spoiled potato chip, likely due to the hot weather, which unfortunately caused me to feel sick for one day. * The women’s toilets at the aqua park were consistently not clean enough and require better maintenance. * The water in the kids’ aqua park pool was quite cold. * Muslim guests should specifically request non-alcoholic drinks, as we were once served a mojito containing alcohol after forgetting to mention it. * There was an unpleasant smell around the Fancy Land pool area. Overall, we had a very enjoyable family holiday. The resort offers excellent facilities, great food, and outstanding staff, with only a few areas that could be improved.

We had a wonderful stay at Xanadu, and we would especially like to thank our housekeeping attendant. For the entire week, our room was cleaned to the highest standard every single day. Everything was always spotless, fresh, and perfectly organized. His attention to detail, kindness, and dedication made our stay even more enjoyable. He is a hardworking, friendly, and professional person who truly deserves recognition and praise. Thank you for your excellent service and for making us feel so comfortable throughout our vacation. We sincerely appreciate your outstanding work! Thank you Ibrahim Abdallh

This was one of the worst hotel experiences I have ever had. The hotel was extremely dirty, and everything was old, worn out, and poorly maintained. There was a terrible smell coming from the bathrooms, making the room unpleasant. Although there was a wide variety of food, the quality was terrible. I got food poisoning during my stay after eating at the hotel. There were also not enough buggy cars, so we constantly had to wait a long time to get around the property. The staff was unprofessional, unfriendly, and communication was difficult. The service was far below what you would expect from a hotel of this category. I have seen people compare this hotel to Rixos Magawish, but that comparison is ridiculous. This hotel is nowhere near the level of Rixos Magawish and doesn’t even deserve to be mentioned in the same sentence. I’m adding a few photos just to show that I actually stayed at this hotel and that this is a genuine review, not a fake one. Overall, this was a complete disappointment. I will never stay here again, and I strongly advise others to choose a different hotel.