Dreams Vacation

Amazing hotel with very good staff

Room was nice. Not new but ok. Air conditioner was quite noisy. Staff was friendly and helpful. Check-in and check-out went smoothly. Hotel was clean. Atmosphere was good, but most of visitors were Russian people. Actually even if we went out of hotel area there wast mostly Russian people. We had all inclusive package. Food was.. Terrible. At lunch time there should be like salad bar. There was quite similar foods at lunch and dinner time every day. Snack was same at every day; French fries, dry sandwich with bad cheese or some meat, not even butter, vegetables etc. Very disappointed. We waited differend kind of juicy fruits like mangos etc. but there was always same; grape fruits, melon and orange and some day pomegranate. Orange were cutted weird way; you couldn't eat that even if you don't have sharp knife. ..and there wasn't. You need to take taxi to get shopping/ restaurants etc. Recommend Farsa cafe and Fix price market (there is everything you need; cosmetics, bags, goodies, spicies, vitamins etc. with ready to buy prices) at Naama bay. Taxi costs around 150-200 egyptian pounds. You should load sharmtaxi app. My first and last time at this hotel because food.

AC In my room was smelling bad..1 week in a supposed to be a premuum room..i complained 5 times..nothing effucient has been done.. Lobby tables and chairs are dirty. It s 3 stars hotel

للأسف تجربتي في الفندق كانت أقل بكثير من توقعاتي، خصوصًا من ناحية الـ hospitality وخدمة النزلاء. مستوى الـ staff كان مخيبًا جدًا، والتعامل في أكثر من موقف كان يفتقد الاحترافية والاهتمام بالضيف. البوفيه أيضًا كان من أكثر النقاط المخيبة؛ التنوع والجودة والتنظيم لا يليقون بمستوى الفندق المفترض، وهناك تفاصيل كثيرة في الخدمة تحتاج إلى مراجعة حقيقية. والأكثر إزعاجًا بالنسبة لي هو التعامل ا لمختلف بين النزلاء حسب الشركة أو الجهة التي قاموا بالحجز من خلالها. هناك إحساس واضح بأن بعض الضيوف يحصلون على معاملة ومزايا مختلفة عن غيرهم لمجرد أنهم تابعون لشركة معينة، وهذا أمر غير مقبول تمامًا في أي فندق يحترم ضيوفه. بصراحة، الفندق لديه مشاكل في أكثر من جانب، وليس مجرد موقف واحد سيئ. الـ hospitality بشكل عام يحتاج إلى إعادة نظر جذرية، لأن الضيف في النهاية يدفع مقابل تجربة محترمة، وليس مجرد غرفة وإقامة. كنت أتوقع مستوى أفضل بكثير، ل كن للأسف التجربة لا تستحق التقييم الإيجابي بالنسبة لي، ولن أكررها مرة أخرى A Very Disappointing Experience Unfortunately, my experience at this hotel was far below my expectations, especially when it comes to hospitality and guest service. The staff were disappointing, and the level of professionalism and attention to guests was simply not what I expected. The buffet was another major disappointment. The variety, quality, and overall organization were far below what I would expect from a hotel of this standard. What bothered me the most, however, was the different treatment of guests depending on which company or booking channel they came through. It genuinely felt like some guests were treated differently and given different privileges simply because they were associated with a particular company. That is completely unacceptable in any hotel that claims to value its guests. Honestly, there are problems in several areas, not just one bad experience. The overall hospitality needs a serious rethink. Guests are paying for a proper hotel experience, not just a room and a bed. I expected much more from this hotel, but unfortunately, the experience was not worth the money for me, and I would not choose to stay here again.

We spent there four days and that was one of our the best vacations in Egypt because of the animation team , these people are so powerful and so active and they have good attitude to the guest with their entertainment our vacation was super thanks Medo and thanks noura you’re the best animators ever❣️❣️❣️