Rixos Radamis Sharm El Sheikh

Really enjoyed massage that Natcha provided Rooms and all around the hotel is very clean Highly appreciate the staff. They are very attentative especially for kids. Atmosphere is good. We expected to have a room with an beach view. We were waiting for the bathroom setup to bring to us for a longer time.

Everything is good and the man for the sunglasses is very nice

We’re absolutely happy with the friendly service, great drinks and delicious food! Thank you sooooooooo much ♥️

I would like to make a complaint regarding the condition and cleanliness of our room. We checked in before yesterday and unfortunately, the room is not as clean as it should be, and the condition is clearly visible in the photos I have posted. The carpet is particularly dirty, and despite requesting a deep cleaning, we were told that the room had been cleaned, but there was no noticeable difference. We also had an issue with the fridge yesterday. It was not cooling the drinks properly, so they were not getting cold enough. We also reported that the lamp would not turn off when we closed it. Instead of properly fixing the problem, the lamp was simply removed. Now, when we open the fridge at night, there is no light inside, and we have to turn on the room light just to see what is inside. I want to emphasize that the service from the staff has been great, and we appreciate their helpfulness. However, I am genuinely disappointed with the quality and cleanliness of the room itself. For a hotel of this standard, I expected a much higher level of room maintenance and cleanliness. The guys who cleans our room always puts 2 towels for us though we are 4 2 adults and 2 children I’ve talked to him so many times in English, Arabic , wrote notes but nothing he still puts two . I would appreciate it if management could look into this properly and arrange a thorough deep cleaning and resolve the remaining issues with the room. It would’ve been great if the room was clean and in good condition.

We recently spent 7 nights at Rixos Radamis Sharm El Sheikh with my husband and our six-year-old son, and overall we had a fantastic holiday. Despite an unfortunate accident involving our son during the stay, we enjoyed the hotel so much that we have already booked to return next August with my sister and her family. Arrival & Room We arrived after midnight, but check-in was incredibly quick and the front-of-house team were very helpful, making arrangements for us to get to our room without any fuss. The hotel is split into three main areas, with Blue Planet being the most central, Tirana being more family-orientated and closer to the beach, and the newer area situated near the beach. There is currently building work taking place around the resort. Our room actually faced one of the construction areas, but honestly, it didn’t bother us during our stay. We stayed in a Deluxe Beach Side Room in Block 12, which was an excellent location for us. It was close to the pool and only a short walk to the restaurants and beach. The room itself was really spacious, comfortable and very nicely presented. Food The food was outstanding. The main buffet restaurant had an excellent choice for breakfast, lunch and dinner, and throughout the week we never struggled to find something we liked. The quality and variety were genuinely impressive. We also ate at People’s, T-Bone and Mangal, with Mangal and People’s being our favourites. The food in the à la carte restaurants was excellent. The only downside is the booking system. During a 7-night stay, we could only book three à la carte restaurants, and once those were booked we couldn’t make any further reservations. It would be nice to have a little more flexibility, particularly for guests staying a week or longer. The buffet restaurant could also be better organised. Guests currently have to walk around looking for a table themselves. For a 5-star resort, I think it would be much better if staff seated guests as they entered, as we’ve experienced in other hotels in Europe and the Caribbean. It would also prevent the rather frustrating situation of other guests taking tables you’ve already found. Pools & Waterpark There is a fantastic choice of pools throughout the resort. We only spent around three days properly enjoying the pool areas, but we never struggled to find a sunbed. The lifeguards and pool attendants were excellent and always looked after us, even though we weren’t tipping them. Our son absolutely loved the waterpark. We only spent a couple of hours there as he preferred going around the main pool, but it’s a fantastic facility and there is plenty to keep children entertained. The Cabana The day after arriving, we had booked a cabana to celebrate our wedding anniversary, and it was such a lovely way to start our holiday. We booked one of the $400 cabanas with a hot tub and private beach area, and it was absolutely worth doing for a special occasion. Our butler couldn’t have done enough for us, constantly bringing drinks, fresh fruit and even dinner. The service was fantastic and it made our anniversary feel really special. Golf Buggy Transport The golf buggy shuttle service is a great idea and makes getting around such a large resort much easier. However, the system could definitely be improved. On several occasions we were waiting for a buggy only for other guests to push in front and get on before us. Unfortunately, the drivers and security staff allowed this to happen rather than managing the queue. A more organised queuing system would make a big difference. Our Son’s Accident Unfortunately, on our second day, our holiday took an unexpected turn when our six-year-old son slipped while getting into the children’s pool and hit the back of his head on the concrete, resulting in a deep cut. The lifeguard acted incredibly quickly and provided first aid. When the bleeding wouldn’t stop, a senior lifeguard came to assist and advised us to take him to the onsite medical centre. At the medical centre, two nurses cleaned the wound and dressed it. As it continued to bleed, I asked to see the doctor. When the doctor arrived, he assessed the wound and explained that it was deep and would need stitches to heal properly. He was given a local anaesthetic before having the wound stitched and dressed. Because of the stitches, he couldn’t get the wound wet, meaning he was unable to use the pool for at least two days. We also had to visit the medical centre each day to have the wound checked, cleaned and re-dressed. Guest Services contacted us afterwards to check how he was doing and offered room service for our son, although unfortunately this wasn’t extended to myself and my husband. They did, however, continue to check in with us several times following the incident, which was appreciated. The following day, we spent much of the day in our room. Guest Services arranged for us to speak with the manager, Ahmed Afifi, who explained that he had reviewed the CCTV footage. He confirmed that our son hadn’t been running or jumping into the pool and was really apologetic. We really appreciated the fact that the hotel took the incident seriously and reviewed what had happened rather than simply dismissing it. A huge thank you to Alexandra from Guest Services and Manager Ahmed Afifi for the care and attention they gave us following the accident. They both went out of their way to make sure our son was okay and that, despite what had happened, we could still enjoy our holiday. Overall Despite losing a couple of days of our holiday while our son recovered, we had a really enjoyable time at Rixos Radamis. Once he was able to get back into the pool and enjoy the facilities again, we made the most of the remaining four days. The resort is beautiful, the food is excellent, the rooms are spacious and there is an incredible amount for families to do. The staff were generally very helpful and friendly. There are definitely areas that could be improved — particularly the à la carte booking system, buffet seating, buggy queues and organisation of the kids’ club — but these didn’t stop us from having a great holiday. We’ve already booked to return next August with my sister and her family, which probably says everything you need to know.