Rixos Radamis Sharm El Sheikh

Wonderful hotel with the best view and food ever and best experience with the night shows ever

Very delicisous food Karim is the best Restoran olivio is the best

Good service and good cocktails and barmen Suber Ahmed

We had a wonderful 5 days here, everything was top quality. The staff were friendly and welcoming. A special thank you to Megos and Nabila from the animation team, they were like siblings. Thanks also to Ahmed and Mahmod from the beach bar.

# Rixos Radamis – A Holiday of Mixed Experiences Having stayed at several Rixos resorts previously, we arrived at Rixos Radamis with high expectations, based on the excellent experiences we have enjoyed elsewhere within the brand\. Unfortunately, our stay has been a mixture of some genuinely great moments and a number of disappointing experiences that have fallen short of the standards we associate with Rixos\. During our stay, we encountered several issues, including frozen food at breakfast, coffee machines out of order, inconsistent poolside service, difficulties finding a table for our party of eight, concerns regarding cleanliness, and disappointing service in the sushi restaurant\. One of the biggest frustrations has been the inconsistency\. On one afternoon, the poolside service around Block 14 was excellent, with drinks, cocktails and snacks being brought directly to guests\. This was exactly the level of service that makes Rixos stand out from other five\-star resorts\. Unfortunately, the following day, the service had disappeared again\. Our experience at the sushi restaurant was particularly disappointing\. After an hour, we had received only our starters, despite repeatedly asking about our order\. We eventually decided to leave\. To make matters worse, a wine glass was served with water droplets still inside\. Following previous assurances from the Food and Beverage Director that improvements would be made, this was especially frustrating\. We also experienced difficulties at People’s Restaurant, where our party of eight arrived for dinner and found no table available\. We ended up having to argue with the manager just to secure outdoor seating\. These are not the sort of situations guests should have to deal with when staying at a resort of this standard\. There were also concerns regarding cleanliness, including an incident involving human waste on the floor outside the toilets in Block 17\. This was reported to the relevant staff immediately and was simply unacceptable for a hotel of this calibre\. However, I want to be fair and acknowledge the positives\. Our meal at the Lebanese restaurant was fantastic, and the team looked after us exceptionally well\. We also experienced excellent service on other occasions, demonstrating that the resort has staff who genuinely care about their guests and take pride in their work\. I would particularly like to thank Angy, who has been helpful, approachable and professional throughout our stay\. She has taken the time to listen to our concerns, communicate with management and try to resolve the issues raised\. Her efforts have been appreciated, and I recognise that she cannot personally be responsible for every department\. We were also grateful for the arrangements made for our late checkout, and for the offers extended to us following our feedback\. When we previously met Mr Tamince at Rixos in Hurghada, we spoke very positively about how professionally that resort was run\. Unfortunately, I cannot honestly say that we have experienced the same consistent standards at Rixos Radamis\. Although there have been improvements, the same issues have continued to reappear despite assurances that matters would be addressed\. As someone who works as a General Manager, I understand the importance of constructive feedback, maintaining standards and ensuring that promises made to guests translate into real improvements\. We came here to relax, switch off from our working lives and enjoy our holiday, not to spend so much of our time reporting problems and chasing the service we expected\. **My disappointment is not that everything has been perfect, but that the same issues have continued despite repeated feedback and assurances\.** A five\-star resort should deliver consistent service, cleanliness and attention to detail without guests having to request it repeatedly\. Rixos Radamis has excellent facilities and some genuinely outstanding staff\. The potential is clearly there, and when everything comes together, the experience can be very good indeed\. However, greater consistency, stronger attention to detail and better communication between departments are needed to bring the overall experience in line with the Rixos name\. I hope management takes this review in the constructive spirit intended\. I am not looking to criticise individuals or dismiss the hard work of those who have looked after us well\. I simply believe the resort can and should deliver a more consistent experience\. **Overall, a mixed stay: some excellent food and service, some very good staff, and a helpful guest relations representative, but too many recurring issues that have prevented the holiday from meeting our expectations of the Rixos brand\.** We won’t be coming back