Beach Rotana Abu Dhabi

I recently stayed at Beach Rotana, and it was a wonderful experience. The atmosphere was perfect, the room was extremely spacious, everything was clean, and the scent throughout the hotel was amazing. The place is quiet, the price is reasonable, and the service was truly exceptional. Every detail felt perfect, making the stay unforgettable. This hotel holds a special place in my heart, as I previously celebrated my wedding there. Being back brought back beautiful and unforgettable memories. A special thank you to Mr. Mathew for his outstanding service, professionalism, and genuine kindness. His dedication and support made our stay even better. Highly recommended.

We stayed at Beach Rotana Abu Dhabi for 13 nights (almost two weeks) as a family with my wife and our two children (aged 3½ and 1). Positives The hotel itself is in a very good location and looks impressive on arrival. The welcome at the entrance was warm and professional, and overall the property is well maintained. Our children absolutely loved the pool area and the general facilities around the hotel, which are excellent for families. These aspects were genuinely enjoyable and are the main reason we still managed to have some good moments during our stay. Room Size & Broken Promise When we first entered our room, it immediately felt far too small for a family of four with 4–5 suitcases. The children were running around and there was barely any space to move. Before unpacking anything, I called Guest Services around 10am and explained the situation. The gentleman I spoke to (whose voice I recognised from downstairs earlier that morning) was extremely polite and reassuring. He told me clearly that it would be “no problem” to move us to a larger room and that Reception would arrange the move. We arrived at the hotel at 8am and were waiting all day expecting the move. By 2pm, after waiting four hours with two tired children, I called Reception again. This time I was asked many questions and told they would “get back to me.” By 4pm, there was still no update. I then went down in person and was told they needed to know who had promised this and that there would be an extra charge of around 400 AED per day for a larger room. The extra cost itself wasn’t really the issue. The real problem was that we had been promised a room move at no cost, and because of that promise, we wasted the entire first day of our holiday waiting in a cramped room with exhausted children. My wife and kids were understandably frustrated, and it completely ruined our first day. I chose not to cause a scene and simply stayed in the original room and carried on with our holiday, but this experience set a negative tone for the rest of our stay. Because of the lack of space and the stress it caused, I eventually booked another hotel for four nights just so we could have some breathing space and relax properly as a family. Serious Allergy Incident at Indigo Restaurant One night, I had dinner at the hotel’s Indian restaurant, Indigo. I ordered a samosa starter. Not once was I asked about allergies, and there was no nut allergy warning on the menu. I am allergic to nuts. Shortly after eating, I became extremely unwell in my hotel room. I struggled to breathe, vomited repeatedly (5–6 times every minute for around 20–30 minutes), and had severe stomach pain. I was lucky enough to make it to the pharmacy across the road to get medication. This was a very frightening experience and could have been far worse if my allergy had been more severe. I’m not seeking compensation — I am only highlighting this because menus should clearly state nut allergens, and staff should ask about allergies. This is basic safety and could genuinely save someone’s life. Overall Impression The hotel has a great location, attractive facilities, and a family-friendly environment, and the pool area was a big highlight for our children. However, the broken promise regarding the room move and the serious food allergy incident were major disappointments that shook our confidence in the hotel’s service standards. I believe once a guest is promised something by staff, that promise should be honoured. My only mistake was not taking the name of the gentleman who assured us the room change would be arranged. I hope management takes this feedback seriously, particularly regarding communication between staff and food allergy safety, as both could be significantly improved.

We had an amazing time at Rotana Beach, and a huge part of it was thanks to Dharmesh. He was genuinely one of the best staff members we came across on our whole trip — warm, friendly, and always smiling. Dharmesh was super attentive without ever being pushy, really quick with service, and gave great recommendations. Even when it was busy, he kept everything flowing and somehow still made time for a chat and a laugh. It’s that kind of hospitality that makes you feel properly looked after and want to come straight back. Rotana Beach is brilliant anyway — great atmosphere, lovely setup, and excellent service — but Dharmesh really took it to the next level. If you’re visiting, hope you get him behind the bar. Absolute star

Room 1102 perfect clean as been used for the 1st time advice to all stay in ROTANA beach hotel always

What an amazing hotel - we were recommended by relatives who had travelled Jan 2025 so we booked Nov/Dec 2025 and they rebooked Jan 2026. We specifically enjoy our stays with the Gloria group Turkey (not out of season) but oh my gosh who would actually pay that amount of money for tricky weather, piers closed, terrible entertainment and very VERY closed down a la cartes? Maybe people with money to burn sadly not us, Gloria is fabulous but not this time of year. We have NEVER stayed anywhere with this level of service EVER - the staff are literally off the scale there is nothing too much trouble - they’re gentle kind interested unbelievably professional- this hotel is incredible on every level. We are English we found ourselves in the minority which was great as we were interested and recognised the other guests around us - the restaurants are incredible fabulous atmosphere simply low key and chic but what a great trip to chill - we were getting away after an awful family loss and although the staff didn’t know that their lovely gentle interactions made all the difference at a time of complete trauma - so thank you all