Hilton Abu Dhabi Yas Island

I was stranded, sheltering-in-place at this hotel due to the geopolitical crisis. I chose it because it was a 5-star Hilton close to the airport. From my stay, it was obvious that this is not a 5 star hotel. Regarding the food: - There were bugs around and in the food, and none of the many staff seemed to be bothered by it. There were birds landing on my table inside. There weren't any drinks out other than water (and wine?) at lunch. The female staff were nice and polite, the male staff looked at me like “not this guy again”. The male staff were completely unwelcoming. Not many people eating here, and it’s obvious why. Regarding the stay: - This is the first time I've ever experienced a situation where I seriously believed some of the lower level staff might be working there against their will. - I was upgraded to an executive room on my first day due to Hilton Gold. Downgraded on day 5. I didn’t mind the downgrade, I didn’t use the lounge or anything, but when they told me about it, they said it was for “safety”, which was completely disingenuous. With Hilton Gold, I’m supposed to get space available upgrades, and the space was obviously available (both because I was already there, and because the lack of incoming tourists due to the geopolitical crisis). On the day of the downgrade, they were just about to extend my stay before the manager walked over after overhearing my room number and that I was extending at the expense of the Abu Dhabi DCT (who were covering my stay at that point due to the geopolitical crisis). - The room they downgraded me to had... cleanliness issues. See the photo of the phlegm on the wall. - The female staff were nice and polite, the male staff looked at me like “not this guy again”. The male staff were completely unwelcoming. I would smile and say "hello" and they would look at me like wanted me out ASAP. The female staff working the front lobby were fantastic, the men working there were dismissive. I never figured out why the men working at this hotel all seem to be rude to me. It did seem to have something to do with me particularly, because their attitudes changed when dealing with others. - I made the mistake of doing laundry: $185.17 USD to wash 1 pair of paints, 1 pair of shorts, 2 shirts and 3 pairs of socks. This rate was 3x what was displayed on the laundry sheet. At this point, it was obvious that they’re just taking advantage of people stranded due to the geopolitical crisis. - I didn't get my HH points for my first night, despite paying FULL price for the room on my personal credit card.

Great stay from 1st day to last. The room was perfect for our family. Food was amazing . Loved the pool on pool days Waruna by the pool bar was brilliant at getting drinks orders so quickly and helpful. The hotel is 10 mins from the theme parks which is perfect aswell

Visited this massive and beautiful hotel last month in the company of my friends to mark my birthday. We chose to have dinner in capila restaurant and it turned out to be d best decision. The staffs were very warm and articulate. The food were super delicious especially the capila burger. So also the drinks are very tasty. The team got to know it was my birthday and they pleasantly surprised me with a birthday cake. They even took a selfie with me. I forgot their names. When you see them in the picture attached.. Pls appreciate them. They are simply the best

We had to arrive for 3 days. We are from Israel and the war with Iran started and they closed the airport for us. In addition, they closed the airport in Abu Dhabi due to the missiles and the war. We closed without canceling because we knew for sure that we were coming. We sent the hotel an email to get our money back and explained the situation to them. And Mr. Rebecca Durairathnam wants to give us a credit for only one night. Really rude and inconsiderate of the guests.

Just wonderful. Rainhard in the executive lounge deserves a special mention. He brings his best self to work, is attentive and has the most infectious smile. All the staff are so friendly. I have even heard the chambermaids laughing together which shows the Hilton are good employers. We stayed during the Iran invasion. It was my gift to my husband for his 50th. Despite the chaos in the news, all staff remained so upbeat, which made the stay so much calmer. The free passes to the parks (which we used before the conflict) are worth £70pp and the bus is free and a regular service. We got an upgrade to an amazing suite as thanks for our 20 years with Hilton. Absolutely amazing. Will return when the politics settles!