Amwaj Rotana

Everything about this hotel was amazing big shoutout to FAYEZ who made our room clean and spotless every day

We only spent 2 nights but the hotel provided everything we could ask for a short stay. Room was very large & spotlessly clean. Breakfast was excellent massive choice & freshly cooked omelettes to order. All staff friendly & proffesional.

I have literally just checked in and i had to write this review. The hotel is pulling out all the stops when it comes to customer service. Greeted at the entrance by one gentleman, then greeted by another lady in the lobby. The lady accompanied me to the reception and brought me Arabic coffee ( super flavourful) and dates. After checkin the Duty Manager accompanied me to the lifts , gave me his card to call with any issues, then another gentleman accompanied me to the room. There were some challenges with my key, so he opened the door for me and then returned with a new set of keys. This is memorable service and I haven't stayed the night yet. Well done Rotana! I'll also be staying at another Rotana during this visit - so definitely looking forward to it.

This hotel brings back my trust in hospitality, service industry and people. Loved this place. Thank you Mustafa, Sultana, Club Rotana Team Rekik, Eve, Nasir and all the staff members.

I am writing this on the last day of our vacation - first time in Dubai. There are so many hotels in Dubai but I'm glad I chose this one. From the minute we set foot into the impressive reception and lobby area we received a very warm friendly welcome. It may not be the most luxurious hotel but the staff and the food and beverages offered on the All inclusive ( albeit a limited choice ) was fabulous. The key extra special moments were 1. As we arrived at 2am - all restarants were closed however we were offered complimentary room service for food & soft drinks 2. Our room was very spacious - beautiful views and had everything we needed for our stay - hairdryer, iron & board, mini bar with still water,tea and coffee facilities. There was road noise and beeping horns throughout the night but didnt really notice it after the first night. Lovely comfortable bed and shower. 3. Buffet Breakfast was busy and huge choice of food including pizza, chocolate fountain, omlette station and much more. Sometimes it took a while to get tea or coffee as this was not self service. 4.Didnt try gym or spa so unable to comment but available to those who want it ! 5. The pool area was always busy and no sun beds available as we didnt get up early enough but plenty of places to sit and relax next to the Sundeck Pool Bar. Towel Service and very clean area. The staff here are very friendly and attentive and provided an excellent service. 6. JBs is a popular gastro pub attached to the the hotel used by hotel guests and other customers. The food , drinks and staff were brilliant - my favourite cocktail was a Moscow Mule and I enjoyed the Chicken Tikka with an onion bahji side and finished with a delightful strawberry cheesecake. The food and drink presentation was very good. 7. Lunch in the Rosso Italian Restaurant ( closed for Dinner ) was enjoyable. Pizza and Pasta dishes. 8. One of the highlights of the week was having dinner in Benihana ( Sushi & Seafood Asian Restaurant ) The restaurant was full as we had forgot to pre book ( advised). But the restaurant staff said we could have one of the seats at the kitchen bar watching the chefs work their magic. The spicy seafood soup,tempura veg & prawns, spicy seafood noodles and beef with veg and rice were to die for. Plus The Head Chef kept us entertained and he made sure we liked the food. You could tell the whole kitchen team enjoyed their jobs even though they were very busy. Top Marks. 9. We met the Executive Chef Olly (a fellow BRIT) who asked us how we were enjoying our experience at the Amwaj Rotana - it was lovely to chat to him and he made our stay extra special by inviting us to the Rotana Lounge on the 25th Floor. Amazing and Thank you. 10. We met The Deputy Manager Abbas Moubarak who chatted to us and making sure we were having a great holiday and the hotel was exceeding our expectations. The best thing about this hotel - all of the staff - from the Senior Managers to the Housekeeping Team and porters who are at the front of the hotel opening doors and arranging taxis - everyone was friendly and happy to do whatever they can for you - excellent customer service from the whole team.