Citymax Hotel Al Barsha at the Mall

Very nice Hotel ,, Definitely I will recommend family and friends,,my special Thanx to Apple and Madam JEANE,,,,,SANSNIKA AND MARIA bravo keep it up

Receptionists at the hotel didn’t let us to check in after showing the original receipt. We have given our legal EID and still they pretend that we impersonate someone else. My wife’s email address is under her EID. We ain’t lying and we are traveling to most of the hotels in UAE under the same name and we didn’t face this issue. I told them to call a manager yet nobody seems to be appeared, I feel that this hotel is looting money from guests and the travel agent has already been paid to the hotel. We left your hotel after wasting 3 hours staying in the lobby and We booked another hotel. We will never come to this hotel never ever.

The property enjoys an excellent location, with convenient access to almost everything, and its overall design is impressive. However, the housekeeping team appeared to lack adequate training and hospitality experience. Guest parking is also insufficient, with too few spaces available. While two reception team members were genuinely friendly and welcoming, the overall service experience was inconsistent. The security staff’s approach felt unnecessarily rigid and would benefit from further hospitality-focused training, particularly in guest interaction and service etiquette. The amenities shown in the attached photo were only provided after I specifically requested them. With stronger staff training, improved service standards, and better parking arrangements, this property could offer a significantly better guest experience.

Nice hotel, good price but food is not good all is very spicy and they dont know how to cook a ribeye. Second is okay but you could except a little better one.

Thanks to Ahmed for night manager the really good service. Also to Shakir for his honesty and good service. Rupesh for a excellent honesty.