Towers Rotana

I have visited Long's Bar more than five times, but my recent experience was a mix of excellent service and a shocking lack of professional empathy. ​The Arrival & Booking: The process began with a call to the hotel to inquire about Ladies Night after I couldn't find details on the website. The operator, Mr. Nour, tried to assist but transferred me to the bar, where the phone rang without an answer. I called a second time and a lady answered; she sounded Filipina but immediately transferred me without speaking, and again, no one answered. On my third attempt, Mr. Nour picked up again and finally provided the details. ​The Experience at Long’s Bar: We arrived 30 minutes early and waited in the lobby before proceeding to the bar. Inside, everything was great. The staff explained the Ladies Night food and drink details perfectly. My colleague, who was visiting for the first time, was amazed by the speed of service. We both enjoyed the night. Because she was exhausted from work and had little sleep, she became tipsy, so I assisted her out quietly to ensure we did not disturb any other guests or staff. ​The Incident in the Lobby: The situation changed completely once we reached the lobby. While waiting for a taxi, my colleague began vomiting. As someone who has worked in hospitality for over a decade, I know how a guest in distress should be treated. I approached a staff member at the entrance named Ahmed for tissues. ​Instead of showing empathy, he told me to "call housekeeping." When I made it clear I was a guest and not staff, he started shouting at me. He was very rude, standing with his chest out, proudly giving me his name in an aggressive way. He showed zero empathy and did not realize how unacceptable his behavior was. He even tried to come with security and pretend to help after he had already shouted at me, and I didn't want his help at that point. Luckily, another staff member saw the situation and assisted us in a polite way, even though we hadn't interacted with him before. It is a shame that a great night at Long’s Bar was ruined by Ahmed’s unprofessional and biased attitude. He is not a good role model for the hotel industry. If there were a 0-star rating, I would give it to him!!!

Lovely hotel with fabulous views, great locations for the palm, mall and burj, staff really friendly, good selection of food with free bus to kite beach

Me & my friend stayed here for 3 days & 2 nights, were so happy for our entire stay from the moment we check. The staff specially in front desk & housekeeping they are all approacheable & willing to help you if you need anything else. Towers Rotana hotel is perfect if your looking a place where you can unwind, relax & find your peace of mind😍

I would like to extend my deepest and most sincere thanks to all the staff for the outstanding service during my two-week stay. Even though I cannot recall individual names, I truly want to recognize the incredible efforts of the security team at the back entrance for their constant support and professionalism, the housekeeping team May for their exceptional attention to detail and spotless room service, and the breakfast team for their warm hospitality and excellent service every morning. Your dedication, kindness, and hard work made my stay not only comfortable but truly memorable. It is because of your efforts that guests feel welcomed and valued. Please accept my heartfelt gratitude and appreciation — you are all doing an amazing

Thank you to Nitisha hassan and nour in fo for super friendly and nice welcoming. The rooms is super nice and big